Motowrx

Just gotta say — for an independent bike shop to survive in this business environment is a tough task. I’m guilty as the rest to buy from many internet re-​sellers based on price. When you need tires mounted and the only option is the local dealer forget bringing in your own tires, or expecting them to get it to you by days end. Motowrx will take care of that. They’re one of the only places were you can actually get tires mounted even if you don’t buy them from Motowrx. Try that at any dealer! Then, to make it even better, they do it for $ 20 a wheel! Dealers charge that much just for air! I’m making this claim to start buying more from my local independent dealer Motowrx just because I like having them here. Hope others feel the same. Thanks to Motowrx for great service and doing what the dealers don’t. Make it easy to do business.

After talking to the company via E-​mail, they are now changing their story from my drain plug being faulty, to my engine burning oil. I have put thousands of miles on this bike and have never had an issue with either the drain plug or burning/​lost oil. And if I did, any reputable shop would be able to point that out to me upon picking up the bike. Never once did they mention low and/​or burned oil. I have been without transportation for weeks now and they have done nothing but make excuses and fail to respond in a reasonable amount of time (usually days). Once again, you have been warned. I will make sure this business is reported and this story is reposted. Please go to another shop that knows what they are doing and are professional.

I’ve come here once for a tire replacement with my own tire (which was a bit less than acceptable, but where else do you go if your old tire is splitting) and another time to get handlebars replaced (which I ended up not doing here) was met with egotism and slight racism.
If you’re Asian or not 6ft tall, then I would pass on this place. I don’t usually get offended when people whisper the word chink, but here you know their intent is malicious.
Up selling crap to you and saying the parts you bring are broken (which they aren’t, as verified by a laser) so they can sell you more overpriced junk leaves a bad taste for local business.
If you are able to go to Tracy or Hayward and get it fixed at the dealer there, I would highly recommend doing so instead. My experience there was better, despite their worse reputations. At the very least when something goes wrong you can hold them accountable.

I moved from out of state recently and was hoping find a good local shop. I wanted to use this place for regular maintenance and repairs but it didn’t work out that way. The egotism I experienced really left a bad taste, and I won’t be returning.

I love this place man. I’m here a few times a month for odds and ends for my bike. Run by cool, laid back cats who ride. I know running a small buisness can be tough, and can be tempting to nickle and dime your customers — not here though. These guys are legit. You may pay a few more dollars that you would online at times, but its well worth it, and going to a good cause in having a cool bike shop in your hometown.

When I first went to motowrx a few years ago the staff was unhelpful and almost seemed to pretend no one was in the store. I recently came back and was pleasantly surprised. The staff was extremely helpful and was able to order/​mount a tire for me very quickly. I will definitely be back.

I used to shop here all the time. The last time I was there to have a rear tire changed, the guy calls me hours later and says I cant get your tire off, come pick it up. I picked up the wheel and noticed a lot of gouges on the rim. But I needed it the next day so I didn’t say anything. I cut the tire off myself and took it back for him to mount it and then he had the nerve to say it didn’t need balanced, «it was perfect» But every other time I had them change the tire they told me it was to big to fit in there balancer. Bs! Then he had the nerve to charge me full price! I wont be back!

My boyfriends Honda CBR needed a new rear tire. We visited the shop for the first time last week. Prices were reasonable and the staff seemed to be knowledgable. They had us in at 3:30 and out by 4:15. Easily located right off 580. Lots of Motocross gear available as well.

Hours say they are open until 8pm on weekdays, so I drove all the way out there in 580 rush hour traffic only to have them closed n doors locked at 7! Even the sticker on their door says they are open until 8 on thursdays, cmon guys… gotta get it together!

Motowrx is one of the most honest dirt bike shops around. 110% honesty when it comes to parts, service, or just advise on your bike. I went in thinking I needed parts A, B, and C. They advised I didn’t need part B and basically made them less profit and saved me more money. That’s how honest they are. Speak with the owner as he is extremely nice and will help you save money when the other shops will sell you parts they know you don’t need but want to make a buck. Motowrx cares more about your bike and wallet than making a profit. They ROCK!!! Thanks guys, I’ll be back anytime I need a moto part or just advise.

I like this place. Took 2 of my street bikes in to get tune ups. They were honest, easy to deal with, reasonably priced and fast. I will continue using them.

I came in with my bike to discuss services I wanted completed on my dual sport. I started speaking with a guy behind the counter, his name was Bob. Pretty sure Bob is a mop with a hat on. :) Bob was doing everything else besides working and listening to his customer, very distracted, especially w/​his phone and computer.
He finally asks what can I do for you, and so I tell him I need new tires, new brake pads, front and rear sprockets, and a chain. I also told him I had some of the parts on hand (received these parts from previous owner, unistalled) but would like to know what the shop would charge for installations, services, HOURS. Bob, still not really paying attention finally turns to me and says, «we don’t do things around here for FREE». Insert awkward silence. Um… okay. Understanding I was talking to the wrong person I left with zero answers to my questions, could they do the work, when it could be done, turnaround time, and what would they charge?
After a bit more thought, I decided I couldn’t trust this shop. Communication, it’s kind of a big deal for me, especially if I allow you to work on my MOTO. A real shame too, MWX is literally less than ten blocks from my house, could have been quite convenient for me, but now I’m willing to go forty five minutes out of my way to avoid the place. I actually came back a second time knowing everyone has bad days, but my experience was almost exactly the same as the first.
The shop itself seems pretty nice. Shelves are stocked. Looked clean. Didn’t see anything less expensive than other shops, no «deals or sales» on my visits. But if you live in Livermore, this might be your spot. I myself however will definitely go elsewhere. Two thumbs (FREE of charge) waaaaay down, Bob.

I’m new to the world of power sports and need a place to take my «new to me» quad for service and to get the carbs cleaned because the machine had been sitting in storage for over 2 years. I gave Andy a call after reading all the great Unilocal reviews and everything written about him was true. A genuinely nice guy with a laid back personality that’s a very knowledgeable motorcycle mechanic. He explained what typically would have to be done to get the machine back to peak performance, what it would cost and then he went to work. A few days later I picked up my quad and took it straight to Carnegie. What a HUGE difference. So much more power and torque.
He educated me on proper maintenance and cleaning with out laying on any high pressured sales tactics to get me to buy anything. His shop rates are reasonable and the service is outstanding. If you’re doing a private party sale, take the machine here for Andy to look at first. I wish had brought it to him instead of the big dealer in Fremont who spent 15 minutes looking at it and didn’t tell me the carbs were clogged (and they still charged me for an hour’s labor)!
Overall very happy with my experience here.

Cool shop, good selection of gear.
I thought the chick wasn’t very friendly

I needed a rear tire put on my cruiser. They had to order it which is fine. The person on the phone seemed a little inexperienced but not a big deal. So I called before I came over and asked if they had the tire. They said yeah come on over. I asked what time and they said 7pm cause sometimes they close early. Ok that’s fine. The website says they close at 8 but I understand it can take a while to change a tire.
Well I got there just before 7 and the guy was acting all weird like they didn’t want to change it so I asked if there was a problem. And he said, well sometimes we get out of here early. And I said that’s why I called. I guess he forgot that we talked about changing the tire. So it was really awkward. Then he said where’s your bike. I said its the 99 Intruder (we were standing literally in front of the bike) The only other motorcycle there was one of theirs. He said oh I thought it would be bigger. Then was like wheres the ignition on this… Not exactly a vote of confidence. I’m only riding on 2 wheels you know. I kind of hope they change the tire right. I don’t know if they’re stoned or what, but I don’t think I’ll be back.
Update after getting the tire changed. Everything was fine. I had to put more air in afterwards, but at least it didn’t fall off my bike.
Stick to your posted hours and don’t make doing business with you weird.

Customer service is top notch. They definitely know how to treat their customers like they are important. They are really easy to deal with and do all they can to solve motorcycle related issues. If you have any questions they are willing to take the time to help you as long as they know the answer. I always buy my oil/​filter/​tires from these guys and misc tools.
I usually bring the wheels in and they remove, mount, balance my wheels for the cost of the new tire. There prices are competitive and a real gem to have in Livermore!!!

Went in today to change out the tire on my wheel for my crf450r. It was very easy to find my tiresize and that there were a surplus to choose from. paid about 85 $ for the tire and FREE installation. Not just that but it took only 30 mins to get it done. the guy there was very laidback and full of laughs (as well as their sleepy pitbull that slept in the shop where he saw fit, haha). Their gear seemed deciently priced as well
ill probably get my fork seals here now; they know they’re way around a bike, and at a reasonable price, WHY NOT?

The guys here are really cool, always friendly & helpful too… they carry a lot of accessories & clothing, and have a decent helmet selection too. We always get our street bike & dirt bike tires changed here, and they haven’t pinched a tube in the 4 yrs we’ve been coming here!
The guys are really knowledgeable & love bikes, they have dirt. street apparel, casual apparel, safety gear, boots, bags, helmets, leathers, maintenance supplies (oil, filters, brake pads, etc.), all kinds of cool anodized aftermarket goodies to make your bike pretty, and even sun glasses… so you can look cool even if you’re only a spectator!
Jason brings his dog to work on the days he drives his car there, his name is Blake & he’s the cutest dog ever!

NOT kid friendly!
If I could rate a minus star, they would get it.

I build custom motorcycles for a living, and these guys are the real deal… The best selection of parts and accessories, great staff, and they really know this biz. These guys actually RIDE, instructing at track days, and have a WAY deeper base than any $ 8/​hr kid working at cyclegear.
I make it a point to stop by each trip to Nor Cal just to say hi and check out the latest in helmets and gear!
If you need a motorcyle shop, or just moto-​based casual apparel, MotoWRXs is the place to go!