R-Mechanic Service Center

Harris, Henry
R-​Mechanic does excellent work at a good price. They found what was wrong with our RV and repaired it the same day. We were traveling from Sacramento to Oxnard and our motor home stopped on the freeway on a Saturday night. R-​Mechanic made a way for the tow truck driver to pull our RV into their shop yard. We were able to live in our motor home with water and electric until they opened on Monday to make the repairs. They gave us safety and shelter.

They do not deserve ANY STARS!!!
I sure wished we read the Unilocal before bringing our RV in!!! Wow, my husband just picked up our RV (Dec 22) and he is livid!!! We have a brand new RV and a couple things needed to be fixed… nothing «big,» and we wanted to have the oil changed! We made an appointment & brought it in Dec. 2, that would give them plenty of time to work on it & we could have it back in time for the holidays. WELL, 3 weeks later they haven’t even changed the oil!!! They have done NOTHING!!! AND we have have kept it garaged since we bought it in August, but these jerks have kept it outside for 3 weeks & tracked mud inside!!! We are soooo disgusted!!!

I asked around a lot before I chose a repair shop to fix my new 41″ Heartland BigHorn 5^th wheel with over 45+ warranty issues. The answer I always received was… go to R-​Mechanic. So I did.
No need to look any further for quality and professionalism… you will find it located at their friendly SF East Bay RV repair shop (right off the 580 freeway @ Vasco Rd East exit), Easy access for big rig RV’s
Steve, Rui, Mic, Rae, Tina and Norm are all part of a wonderfully run family based business with years of knowledge and experience.
I highly recommend them for any RV repairs. They’ve done a fantastic repair job on my coach.
–Fred

Last January I got burned royally by this shop and the heat carries on. Just returned from a great weekend at the lake with no AC again. The same AC I paid $ 1800 to repair at R-​mechanic service.
My family and I were driving through Livermore last Jan on a short night out when a tire blew out. Then after I found a tire center the engine would not start. On a local referral I had it towed to R-​mechanic. Then the trouble started.
They diagnosed the engine a few days later and after a few guesses they said it was the AC. So they got the engine running and took my CC over the phone. When I picked it up the AC worked OK, but now in the heat of the summer Ok doesn’t do much.
On top of all that a few days later my CC company called and asked about some charges in Livermore that seemed fraudulent. However it happened, sure enough, ripped off again. I called Tina just to alert her this happened and she brushed me off.
My next stop will be to get the AC fixed at a local shop. Lets hope it’s simple like they forgot to put freon in the unit… what ever it is money can fix it. However, Money can not fix incompetence.

If I could give them a zero or less I would. Make sure and read the filtered reviews — I made the mistake of taking my RV here without seeing those reviews. Bottom line is that Tina is terrible. She personally could drive this business into the ground as she is so mean to customers. I took my trailer out there in July to have solar and a bike hitch installed. The first trip out, a car came up beside us on the freeway saying there was an issue with the bikes. We were horrified to see that the bumper had folded and we almost lost all our carbon bikes on the road. I immediately called Tina and she was (as usual) very rude and said «just bring it in». After several camping trips, I drove ALL (they are very inconveniently located way the heck out in the boonies) the way out there and dropped it off. I called Tina the next day and again she was VERY rude and said she needed to see the bike rack. I didn’t understand why bringing the bike rack out there was relevant — a bike rack is a bike rack right? She said, «you said you were only going to put two bikes on it» WHAT? why would i say that and again why does it matter? If it is a five bike rack I MAY put five bikes on it. If they are carbon bikes they only way a few lbs. each. So after a very heated conversation (I think she forgot that I am the customer) my boyfriend agreed to take it out there (I had offered to send her a link to a website with the bike rack but that wasn’t acceptable). So, Brad went out and met with I think the owner (he may be married to Tina) and they basically accused us of backing into something. Seriously? But then they agreed that it would have buckled TOWARDS the trailer not like a «V shape» fold like it was. So they agreed to fix the bumper and pay for the labor and I paid for the parts. It took them FOREVER to fix it. they clearly were not prioritizing my project. I think after about 10 weeks I finally was able to go and get it. They put a sticker on it that said «not to exceed 250 lbs» — I about died laughing because the bike rack and five bikes weigh less than 100 lbs.
Needless to say, I would never recommend them. If you own or run a business that is a service business, you need to treat your customers with respect. I spent almost $ 3500 but regardless of the $ amount, I just want to be treated fairly and with respect — Tina is rude and needs to get out of this business. Since all of this, I have taken my trailer to Sky River and have been VERY happy with the service (and location).

Great service. Fair, honest, and thorough. Brought our coach in with non-​working hydraulic levelers and they diagnosed and fixed the problem in no time. Very reasonably priced and would definitely return for future issues. Can’t recommend highly enough.

These people will not back up their work, regardless of what your receipt says. When I called all I got was «attitude». There are dozens of reliable RV repairs hops in the Bay Area. I intend to use of of them next time.

This is the best service center I have ever encountered! Rui & Tina are great, they took fabulous care of our 2008 Tiffin Allegro Bay. They found some extremely dangerous things wrong, that we would never have known about. They worked with our extended warranty company & the manufacturer to resolve everything in our favor! Rui did some body work & paint on a few mishaps we had & you can not even tell anything was ever scraped or damaged. All around honest & very experienced in all aspects of RV’s.

They are great!!!

I have had 4 RV’s in the last 5 years, and having an RV means needing service on a regular basis. R Mechanic is hands down THE BEST service center in all of Northern California.
Norm, Rui, Tina and all the gang over there will take fantastic care of you and your coach. Make your appointments early, as sometimes there is a waiting list because they are so good. They service everything, from million dollar coaches that come all the way from Phoenix and Vegas to mid tier and low end RV’s.
I will never take my RV anywhere else. Ever.