Ken’s Tire Service

Our car tire started making an ominous bumping… on the drive up to our wedding. Even though it was just about closing, they rapidly got our car on the stand, explained our options (and didn’t try to oversell!), and fully checked our car while installing the new tires. And they had treats for our dog. Thanks for the great service and staying a little late to get us back on the road!

They were good to me for years. Till they tried to milk me for my money. Be aware and make sure you know what you need done. They will charge you for things that aren’t even necessary. Nice to your face but scam behind your back. Never giving my money to this place again.

I would’ve given them five stars if one of their mechanics hadn’t smoked in or near my car. Took me a while, but I finally convinced them to shampoo the interior — or so they claim. Honestly, it it looked wiped down (which I had already had done) but not shampooed, as promised, and now that we’ve reached the warmer months, it absolutely WREAKS OF SMOKE again. The sad thing is that this devalues my car A LOT. Because of this, I can never go there again or recommend them.

These guys continue to impress me. I took my car in because when I was making a turn the whole car was shaking and barely running. They looked at it for free and came back a few minutes later informing me the 4 wheel drive was in locked mode. I guess my 3 year old grandson had hit the button or ?
They could have replaced things or… I was at their mercy. I love honest businesses like Kens tire! I will continue to use them for years to come.

Bought wheels and tires, talked me into swaping rear tires to the front (staggered wheels) drove out with loud road noise and scary handling. Measured tire thread and found inside tread almost gone! Why did they not see a problem? Went back and ordered new front tires, told me that it was much better now, but still noisy. Hummm, I’ve had the same brand tires for years… Got home and checked the tires… They put them on backwards! These are directional tires. I swapped them at home and super quiet now. This would never happened when Ken was taking care of his customers :(

I went to Ken’s Tires to get my tires balanced and rotated without setting up an appointment. They asked me what I wanted and I said I wanted the tires balanced due to a slight vibration when at speed on the freeway. The guys got on it immediately and had all the tires at proper pressure and balanced in little time. I asked for the bill for their labor and the service guy came over and said, «No charge! Just please come to here to buy your next set of tires. All of your’s look to be in good shape!» I watched these guys hustle and they did it for nothing but hoping I would return to buy tires when I need them. Thanks Ken’s Tires!

Just got towed in. I could not get my spare out from under my truck. They fixed the spare crank no charge. Gave me a reasonable price on 4 new tires and installed them promptly. Very professional staff. Must use this company for tire service.

Got a flat tire on my car last night hate driving around on that baby spare tire. Got to work this morning and my neighboring business mentioned Ken’s Tire. Drove in with no appointment. They fixed my flat for free and I was out within a half an hour. You have a new customer!!!

I found this place today after I googled Tire places in Livermore, it turns out I’d been to them years ago at their old location. the price I was quoted on a simple tire rotation was what got me in, way cheaper than America’s Tire Co.
now I know WHY!!!
after waiting WELL over an HOUR for a simple rotation & balance (fronts to back & backs to front), I get my truck brought back to me w the tires in EXACTLY their same position! after asking why, I was told that due to their tread quality, it was the best spots to mount them! haha
all that is fine & dandy, but what about telling me that BEFORE I paid them $$$ and waited well over an hour?
they did take truck back & rotate them the way I had asked them to, but by then I realized there’s NO WAY I’m goin back there!
what a bunch of shysters & weasels!
Oh, and upon reading other reviews I’m def starting to get the idea.
no thanks Ken’s!

My family and I had used Ken’s for many years and we were always treated very well by the staff and we were always satisfied with the work done. I had my entire engine replaced by them two years ago. When I finally went to have the first smog needed for registration since having it done I was told that my car failed the visual inspection due to an incorrect part. An after market header that is not CA legal was installed on my car. Ken’s was the only shop I ever took my car too and I had not had any work done on my car since having the engine replaced there. In the time between my engine being replaced and this failed smog, the owner of Ken’s had died. So perhaps this is why the customer service is not what is used to be. My father and I went and spoke to the shop about our incorrect part and they denied all involvement saying they would never put an incorrect part on a car and we must be lying about not installing that part ourselves or at another shop. Of course our receipt from them for the engine replacement did not have a complete breakdown of all the parts installed, it only listed the labor and engine recplacement. They refused to admit any wrongdoing and called us liars. We have now had to pay over $ 500 to have their error corrected. Such a disappointment. I will never use this shop again and I will be sure my friends don’t either.

After calling every tire store in the area Kens tire prices beat them all very good customer service and quality service and products check them out

I have used Ken’s Tires on three seperate occasions. They were recommended by a freind of mine who has gone there for years.
The first two times were accidents, one through insurance and one I was paying out of pocket. Every time I was in there I was greeted politely and as if I had been a customer of theirs for years. They knew my name when I walked in there. Love that!
They worked with me on everything. They understood that when I was responsible for paying out of pocket to help me in any way they could. They walked me through what was needed and never tried to oversell anything or make me do something extra that wasn’t really needed. Many other car mechanics I always feel like they try to do more than I need for the money. I have NEVER felt that way at Ken’s. Their work is also perfect. I have never had a problem after they’ve worked on my car. And if I did, they fixed it in any way they could.
I will always use Ken’s tires whenever I need anything. I am so happy I found them!

Kens tire service is exceptional. Had a flat fixed in no time, free of charge. Thank you so much for the wonderful fast service!

I have been meaning to write this for months, but now that I am here once again I will finally get this review complete. Note that I am from Texas, lived there my whole life and have only been here in the Tri Valley area for over a year. I own a heavily modified Jeep Wrangler that usually gets me the immediate «we cannot work on that here» everywhere I go.
My first time here I needed some new tires for the Jeep and the service was top notch, especially from Rod, usually when you get this kind of service you expect high prices as well, that is no the case here, best prices, and best customer service, you cannot go wrong here.
They always have the customer in mind here, today I am here because I almost rear ended someone earlier today because my brakes just quite simply didn’t work. I came here at 3 the day before the 4^th of July weekend and told them I needed new brakes by the end of the day for a planned road trip this starting tomorrow morning. Rod told me no issue, he would make sure they order the parts, get them here and installed before 5:30 today. Now this is customer service!
Also while i have been sitting here, I have heard Rod tell two other customers that needed some tire service that it was no charge and to just «remember him» when they needed new tires. THIS is the service i was used to back in Texas, and that is why they will have my business for as long as I am here.
If you need tires, brakes, smog, or general mechanic work, don’t waste your time going anywhere else, come here and get it done right the first time at the right price.

Have been to this place feet times now. Once I changed my tires. They had the lowest prices to put on my 4 new tires and balance it. The thing took no more than 30 minutes. Another time I took a car for inspection. Because the inspection didn’t take long they didn’t charge me much for it. They also have used tired for cheaper if you’re lucky because they only have certain sizes. Overall great prices and customer service.

This morning was my first time to Ken’s Tire Service. The place was very clean and tidy. I brought my car in for a tire nail repair. I was in and out of the shop in less than 1 hour! The receptionist (a lady) was very nice. A guy helped me when I picked up my car. He gave me a FREE repair! That was totally unexpected. Overall, I would recommend my friends and family to here, because their customer service is much better than other tire companies like America’s Tire Co. The wait was also much shorter than at Costco’s! Thumbs up.

Kens is the ONLY place id EVER take my Audi. They always get me the top of the line parts, they have they best labor rate around and not to mention their customer service is hands down the best i’ve experienced. From brakes to engine work this is the place to go.

BEWARE of any service here! You might get lucky and score a easy oil change with a smile but I would look into somewhere else if you value your vehicle or property. I’ve learned my lesson…

Great service. Quick service and good price. My truck was in and out in no time!
Thank you Ken’s!
Christian
AmeriVet Logistics, Inc.

The new owner of this place & Ken’s widow — Pam — is rude. At first I cut her slack thinking maybe she is rude because she is grieving & feeling all the pressures of being the sole owner of a successful business but it has been a couple years & she is still rude.
I feel sorry for her employees.