Hertz Rent A Car

I should have listened to the reviews when I read them a month ago. I usually rent from Enterprise in Tracy and because I use a debit card they ask for pay stubs from full time job, utility bill, and the bank debit card. I needed a last minute SUV to travel down south, Enterprise was too expensive and I saw the great $ 87 deal for 4 days for an SUV at Hertz. I called the location before I reserved and asked a gentleman (very thick accent) what the requirements were for renting a car with them? He said, «Just a credit card and license that match.» I asked him if that was it? He said «yes that’s it!» I asked will a debit card work ok? He said, «Yes that’s is fine but they need to match!» No problem there. Again I asked him, is that it? Because at enterprise they usually require more paperwork? Again he said yea that’s it!
I reserve the car and decide to pay online since its about $ 10-​$ 20 cheaper to pay online rather than in store.
I get to the rental place ¹¹⁄₆ let the lady know I have a reservation she asks for my DL and card and says the card needs to be the same one I paid with online, I let her know it’s the same name but not the same card, ut OK whatever.
She has me call a 1 – 800 number to ask them to change the payment card to match the card I’m using for the $ 200 deposit. Fine no problem I’ll effin call, I’m running late but I am not rude and I do as I’m told.
The rep then tells me over the phone she will have to cancel the first reservation of $ 108 and issue me a refund within 4 days in parts. (in other words $ 20 day 1, $ 8 day 2, and so on until i get my $ 108 back) ugh fine whatever what can I do now right?
The rep says she cannot get the same rental rate therefore that’s the reason she has to cancel the first one and manually enter the rate i originally had. Fine. She asks for my new debit card number and says to me «Ma’am you are aware that Hertz will run a credit check correct?» UMM IM SORRY WTF no, no effin told me that, I effin asked the guy with the thick accent wtf the requirements were and he did not say a credit check WTF! I ask the rep to please give me one minute. I go back to the clerk that is helping me in store and she is on the phone. I patiently wait and she says is the card changed yet? and I tell her, not yet but the rep is telling me you do a credit check and that might not let me rent a car if I get denied? I do not want to pay $ 108 again and then get denied, you did not tell me this!” The lady looks at me and i kid you not rolls her eyes and says its a «soft check» against your credit! Ha really B i don’t care what kind of check you run I just had a repo I know I’m getting denied. This lady really responded to me and said «don’t worry ill figure it out, you’ll get a car rental» Ok im kinda happy, I just want a damn car so I can get on my way with my 4 hour drive. She asks for the card and my DL again, prints a receipt and hands it to me and effin says «SORRY MA’AM THE SYSTEM IS NOT ALLOWING ME TO RENT A CAR THE CREDIT CHECK DID NOT PASS!» Unilocalers please tell me how you would feel if they told you this? I simply walked away and called the 1 – 800 number back and demanded a refund! they rep said i would see my money back within 4 days! Well to end my HORRIBLE experience at Hertz I called yesterday ¹¹⁄₁₆ to ask where my refund was and the rep said you did get your refund! I told her i only seen $ 16 back into my account, her response was, «Yea minus the $ 100 cancellation fee for each one!» Now Unilocalers please tell me why this effin business is not upfront with stuff like this? How come they try to hide things? Why didn’t the first effin rep tell me this before i booked a car for the 2^nd time. why didn’t she simply say you will see your money back within 4 days minus the $ 100 cancellation fee? Anyway never again, they might be great renters for machinery but not cars, stay away Unilocalers!

KEEP YOUR RECEIPT FROM WHEN YOU GET THE CAR, I was told it was going to be 172.88 $ and when I brought it back he tried to charged me $ 469.38 and said that had always been the price. Then after obviously being upset over the almost 300 $ increase he magically lowered it to 343.28 $. STILL NOT OK. When I told him I just needed the keys back then to go get my original receipt he said the ticket had been closed out and I couldn’t use the car. Why would you close it out and charge me if I was telling you I disputed the price? Having a dead cell phone I walked all the way home to get my original receipt and luckily hadn’t thrown out my original 172 $ receipt. It takes a lot for me to give someone a bad Unilocal review but my experience with Hertz was awful. I wish I had read their Unilocal reviews before going with them for a car rental as I can see I’m not the only one.
Also, when we got the car I mentioned that the backseat was full of dog hair and crunched up M&M’s as I didn’t want to be charged their 100 $ pet fee for a mess that wasn’t mine. The guy renting me the car said «looks clean to me!»
AND come to find out the tags were over 2 months expired so we kept getting pulled over on our road trip. When I informed Hertz they said «I’m sure it’s paid, we just never put the tags on» Well that doesn’t help me driving around with tags expired in June in the middle of Aug. In both cases an apology would have been a better response. Terrible customer service and a total scam to be charged nearly Triple the price. To say I wouldn’t recommend them would be an understatement. Hertz needs to look over their reviews and see there’s clearly a problem.

Go anywhere else. We needed a rental for our trip to CO. Made a reservation for a full size car through our AAA travel service. We called at noon to confirm we could pick up this afternoon and they didn’t have any full sized cars but expected a mid-​size by 5. They told us to call the Pleasanton office, which we did, and they had nothing but compacts. We called Livermore back to ask for status on the mid-​size, it had not come in. We called again at 4 and the car was there but they wanted us to come in at 4:30. We arrived and it was rented, all they had was a chevy spark, the size of a smart car. They actually said, oh, I thought you were going to another office (no, we called another office at this office’s suggestion) AND, when we called your office at 4 to see if the mid size was in, it was, and we were told to come at 4:30 to pick it up. With that said, about 6 people sitting behind the counter looked at us blank faced. No apology, no suggestions. What was the point of getting a reservation ??? We drove a mile down the road to a different rental agency on First Street and rented a full size car, for $ 20 more than Hertz mid-​size. Lucky us.

Not sure why they are receiving low ratings but from pick up to drop off, we received nothing but great customer service. Walked in and was greeted as soon as we stepped in. The gentlemen that assisted us was very personable and accommodating. At drop off, we were assured we would be helped and then when assisted, greeted with «thank you for waiting.» Good customer service because other car rental locations, you swear you are at the DMV but not this location. Would come back to rent from this location again. Great rates as well! Was able to get an economy car for $ 17 a day. Totaling roughly $ 84 which included rental coverage. No surprise fees just the usual $ 200 incidental hold that refunds after the return of the vehicle.

If I could give zero stars I would. The «management» is rude and could care less about their customers. No communication, and because of that I got stuck with a $ 400 bill that they were happy to hand me. Go anywhere else. Renters beware.

Pick up and return was very fast. Location is not great. And the office is kinda nasty. But did the job. Will use again.

The people that work here, are lazy… The older Asian man that works the counter put the wrong information in the computer. We asked for Mini Van and that is what was written down with confirmation. We had a set price through are insurance and showed all this information to them. Even this guy Steven who sits in the back office came up to us and ask is everything ok. We told him we have a reservation for the Mini Van
and set price and then Steven said, «yes no problem we honor that when you come in to pick up vehicle.» «Are manager Tom will be here on that day.» We said, thank you and left, My Wife called 2 days later to confirm everything. Steven told my Wife that the wrong vehicle was in the system and that the Mini Van would be double the price. REALLY! You make the mistake and after saying oops! You want to charge more. I would tell everyone to always call to confirm or you may get the wrong vehicle.
This place is a joke. PS. You don’t even deserve 1 star

Worst car rental place, very low car inventory, worst customer treatment, charge extra days on weekends, they don’t tell while renting the car, staffs are rude… I’ll never take a car from here even if they give big discount.

We had rented a camero from this hertz location a few months ago. When we arrived the car was still in San Jose. We had to wait for an hour. When the car finally arrive we started the paperwork and asked Tom if it’s still being rented on our points. He was all yes ma’am. I asked several time and reassured me it was. When we returned it we got a bill for almost a $ 1000 for 4 days. He said it was not rented on points. He was so rude. Luckily we called hertz headquarters and noticed we rent cars for business purposes and credited our account. We will never rent from this location ever again. Horrible customer service.

This for the Hertz Equpiment rental. I have rented a s70 skid steer from them 3 times and everytime they have been great. There equipment is well maintained and worked flawless. There customer service is excellent (Brian). Make sure to fill the equipment rental up before returning.

Poor customer service. Came in to pick up a car and because my moms plane ran late which made us late picking up our car, amazingly they didn’t have the car anymore. Funny how when going through another website which means we ended up getting a real good deal so they got to use that as an excuse to give away the car. I will never use this place ever again or recommend this place.

I am a local building contractor. Hertz Equipment Rental has always been an outstanding facility for my business needs. Great customer service, new, clean, safe equipment and best rates in the area.

When my challenger was in the shop My insurance company recommended hertz me I called a few days in advance to arrange a pick up from the repair shop they showed up 30 minutes late then they said they didn’t see me sitting in the car (I had the door open and my legs hanging out) they left and I called the manager tom said they didn’t see you so they’ll be back when they’re done doing something an hour later the guy comes back and hands me the keys to a fiat. I thought I was getting something similar in value to what I had the guy said I could either take the fiat or the fusion he drove up in. I took the fiat, that car was awful, I handles bad, the steering is all off… I called them back and told him he said that he had no other cars and for me to call back the next day… The next day I went over there and he said I have a Camry that you could rent I drove it off the lot and the engine light has been on… WORST PLACE EVER… DONT RENT CARS FROM THEM

Awesome place to rent a car! I checked my Kayak app for a cheap car rental nearby & this place just so happened to be the cheapest for an Intermediate sized vehicle. There was no wait once I walked in & the guy at the counter was so nice! I complained about the cars they had available. I was looking for a Lancer or Corolla, but all they had was some shitbox Prius, or a creepy looking death trap Ford Focus. And I was gonna go for the ford, but I got lucky because the seats were still damp from being shampooed, so the guy offered me a convertible Mustang instead, no extra charge! Sweeeeeet!
Unlike the shady Hertz in Tracy… Who gave me the car ¾ full & required me to bring the car back with a full tank… Livermore lets you return the vehicle with the same amount of gas that they gave it to you with.
This is an honest rental place that really has their stuff together, I’ll be coming here again in the future for sure!

My boyfriend and I were late thanks to traffic and called hertz twice to say I would be late and tom told my boyfriend no problem. However, they closed the gate on us and locked our rental inside and we were minutes late! But, there was a man inside so my boyfriend tried to knock on the door to say he had paid and he was turned away. Awful service– there was no customer service at all. Thanks tom for not waiting or calling to say don’t bother I’m closing up. I have never had such horrible service and will never use hertz again.

Get your refill on propane here. same prices as other places but they fill em up quick with no hassle.

This Hertz location totally saved the day for me. I get to work on a van pool and my Step Daughter decided to go into labor. Having no car and working close to National I made a reservation for later that day. All was fine up to about an hour before pick up, National calls me and says they have no cars! WTF!!! I called Hertz and was assisted by Tom. Tom saved the day, had a car ready when I needed it, and the car was 50.00 less than quoted at Enterprise! Professional, fast service is what you get at Hertz.

Whelp, I rarely rent cars, though that might change due to the ease of my last experience. Tom was rockin, addressed me by name when I came in early to pick up my rental. I had reserved the car online, and he was ready and waiting for me, which was a comfort after reading some of the other reviews. Not sure if they went through a period of under-​achieving employees? Aside from them having a skeleton crew — and based on the slow traffic when I was there, it’s completely understandable, everything was super!!! I will definitely book with them the next time I drive down to So Cal.

I rented a car here. Booked online at AAA​.Com and this location came up. Got a good rate with AAA and I added the insurance to cover the car because 580 sucks and I don’t wanna use my insurance so my rate won’t go up. Didn’t buy the tank of gas from them because I wasn’t gonna use a whole tank. Even if their price per gallon was $ 3.99 — still not using enough to warrant a WHOLE TANK purchase.
DH and I joked that they were gonna give me a flat bed truck or cherry picker to rent! But I asked for a Economy car and they gave me a Nissan Versa. Loved the size. It was clean and super fun to drive. The navigation they automatically have in the car is this huge ugly unit that sticks out and says Hertz. You have to pay extra to use it but it automatically turns on… bright light and kinda annoying!!! Also, I do not like cloth seats… personal preference and all and not really the locations fault.
I returned the car before my contract ended and I dropped it off overnight and dropped the keys into the lock box. Credit card was charged the rate on the paperwork.

This Review applies to the Hertz Local Edition Car Rental which shares this office with Hertz Equipment Rental. I don’t know about the equipment rental side, but it appears to be run separately since the personnel don’t seem to work with each other.
I reserved a Kia Sedona for my family’s trip to Disneyland based on its cargo capacity (Hertz web site says 4 large suitcases and 3 small suitcases — mfr says 32.2 cu ft with all seats in place) and seating for 7. I did so online over a month before our trip.
When I arrived and got to the front of the line, the gentleman helping me appeared confused and distressed at the computer for a number of minutes before excusing himself to discuss something with this collegue. I was told that the van intended for me was discovered to have a mechanical problem, and had been sent in for repairs. I was also told that they were having difficulties accessing the reservation system, and that there were some logisitical hiccups due to the Christmas holiday. I was then given a $ 5 gift card for Starbucks and told to get myself some coffee while they went to Pleasanton to get a 7 seat SUV for me which would meet my needs. I reiterated that I had seven people with luggage I needed to transport, and they said it would be fine and that their runner would be back with the SUV in about 20 minutes.
I was a bit nervous because I wasn’t aware of a seven seat SUV which would meet our cargo requirements. Ultimately I finally asked the gentleman at the counter what sort of vehicle we would get, and he indicated that he believed it to be a GMC «Arcadia» After searching about on my smart phone, I discovered that he meant the GMC Acadia, and also found that if the numbers were correct, the cargo space would be woefully inadequate.
35 minutes later, when the car arrived, my fears were realized. The vehicle they had brought me would not work — there was not enough room for our luggage. After debating whether I could make the SUV work for a few minutes, ultimately I asked them to cancel the reservation and went on to rent a van from another company. Unfortunately the delays caused by this debacle resulted in my missing a dinner reservation in southern California for which I had already paid.
To their credit, they handled my emotional outburst in a professional manner, and agreed to cancel my reservation without argument.
If there was a mechanical problem with my van, they should have gotten the replacement vehicle when it was discovered and not waited until I showed up to try and solve the problem. In addition, the Christmas holiday was no surprise to anyone… so to use this as an excuse is simply unacceptable.
I’ve had good experiences with other Hertz locations… but I will not be using this particular one again if I can help it.