Caratti Jewelers

I’ve been to this jewelry store a few times now and am always extremely satisfied ! They have great customer service !!
I took my 2 Caret wedding ring to them to have the setting fixed and they did an amazing job !! I trusted them completely ! I love that they take photos of your jewelry when you leave it with them, that way you have proof of the item you dropped off
I work at Outside In Etc on First street and a customer, new to the area, was unable to find a special gift for her daughter. She asked me if there was a reputable jewelry store nearby and I sent her down to Caratti’s. She mentioned my name while she was there and she came back to say they took great care of her and showed me her bag with her daughter’s gift !!

I took in my dichroic glass necklace and asked for help with choosing a new chain with big added jumprings to keep the heavy glass pendant pieces from sliding off AGAIN and breaking. Both Laura and Colin were helpful, and in 20 minutes I had a new chain with custom rings placed, and a great box to carry it in that would support the weight and not ‘elbow’ the box chain.
Great service.

Amazing service. My girlfriends ring was tarnished and they fixed it no problem. I’m coming back if I ever need jewelry for my girlfriend.

My mom has been coming the this jeweler since they were next to Lourdes ice cream. Staff was very nice. Offered to clean my ring and my friend ring while my Fiancée and I looked for wedding bands. They have a great collection.

My wife went there today and had the worst customer service she’s ever had at a jewelry store! We are both from Texas and we would buy jewelry every two months and moving to California we thought that the sales representatives were going to be a lot better but we were wrong. Never buying jewelry there ever again!!!

Surprised by all the bad reviews, Caratti has been around in Livermore forever! I can’t speak for modifications or purchasing. I simply walked in to check the size of a couple rings I had so I would be able to order the correct ones I needed online. (Because I’m cheap!) The lady greeted me warmly and was more than happy to help even after I explained all I needed was to get sizes for purchase elsewhere. She got me a size on their old, beat up ring sizer, and to confirm she explained that tungsten bands like the ones I had run a little big, and brought out a ring box with Tungsten rings to compare the fits on my fingers. No pressure to look at or buy anything there, and welcomed me back to the future. For me, I received 5-​star service for what I needed.

this place has a great selection from high price to low price. The people are friendly and willing to help you find what you are looking for or find something in your price range

Don’t trust these people. I had frequented them off and on for about 10 years, but my wedding ring lost a stone out of it and I brought it in for repair. When I finally picked the ring up, the work was inferior and it looked like they had replaced some stones with cheaper quality ones. I expressed my satisfaction, and they took it back and repaired the damage — but the stones still don’t look right. Very disappointed and way overpriced. And yes the blonde working in the store is not very friendly and I don’t trust her either. No Master Jeweler working here, believe me. Go somewhere else and save yourself the trouble!!! :(

I have done business with Caratti Jewelers for many years and would HIGHLY recommend them for their selection, prices and outstanding customer service. I love that this is an independent store and really like that they are local/​convenient. The service I receive here has consistently been helpful and friendly. Frankly I’m a little surprised at some of the reviews on Unilocal.My experience with Caratti Jewelers has always been excellent!

First off they have beautiful rings but their costumer service. The tall blond was terrible. She treated us like we were bothering her. It doesn’t matter if the rings are beautiful, they don’t sell themselves.

Picked out a ring and was allowed to make payments on it. Upon paying it off, it was to be sized. I requested that it be ready in a couple days for a special celebration, and was told it would be a week, which is pretty normal.. The next day, I received a call from Colin that he had overheard my conversation and that the ring had been resized overnight. Great service.

My mom had some old earrings that needed some adjustment. The clasp that holds the rod that goes through the ear piercing was bent, so the rod couldn’t «lock» in place and the earring would always come out. I found Caratti Jewelers through a web search and decided to give them a try. At first, I was frustrated because they were closed on Monday, but that’s my fault since I didn’t pay close attention to their hours. :) Eventually, I made it there and was able to get the earrings adjusted. Much to my surprise, they were willing to adjust the clasp as a complimentary service! It took only a few minutes and my mom loves wearing the earrings!
While waiting for the adjustment to be made, one of the employees asked if I wanted to purchase a necklace to go with the earrings. I understand they want to sell jewelry but I didn’t appreciate how I was approached. In any event, I’m happy with the service I received and I would be willing to try them in the future.

Worst customer service ever. I was not greeted and when I asked the the tall blonde worker behind the counter if I could have my gold priced, she seemed as if I was making her go out of her way.
My boyfriend and I went gold panning and found a couple big pieces of gold. Enough to make a pair of earrings.
Anyhow, the lady handed back my gold and said that they would give meat be 10 bucks for it?!
Insulting and rude, the blonde rolled her eyes at my when I told her that these are pure gold and are def worth more than 10 bucks.
The only reason I would ever go back in is to rub it in their face how bad they low ball you. Awful customer service and the lady was beyond rude to me.

HORRIBLE PLACE!
I’ve bought jewelry from them in the past but NEVER again. I went in a few months ago with some estate jewelry to sell. I purposely «dressed down» and took only 3 pieces with me and 3 loose diamonds. They were fairly rude and the one man (I can’t call him a gentleman) offered me $ 400 for the 3 pieces. He said «…it’s my top offer, take it or leave it.» Additionally they said the diamonds weren’t real. I knew they were shafting me so I left. I went to a reputable jeweler and no shocker, I was offered over $ 6,000 for the 3 pieces. Oh and the diamonds? They were very real and I was offered $ 2,000. Really Caratti’s? You call yourself honest? Shame on you. Next time don’t judge people by the way they look. Snobbiness is not classy.

My fiancé, his parents, and myself went to have some family jewelry I would be wearing on our wedding day modified. The whole experience was extremely disappointing from the moment we stepped foot in the door. We were greeted (if you even want to call it that) by one of the female employees saying, «I sure hope you all are together.» Not even a «Hello», or «Welcome».
Once I showed her the jewelry, she went on and on about how she wouldn’t be able to fix it the way that I had hoped because it was «cheap» and do anything would be «extremely expensive». My fiancé’s parents were going to be paying for the modifications and were ready to spend as much as it cost to make it the way that I wanted. They were insulted that she was assuming we couldn’t pay for the high cost. Not only did she insult us regarding the price, she also told me several times that «it was only one day», and I might not want to spend that «kind of money». Well, it’s my WEDDING DAY and the most important day of my life, and I’m sorry I want it to be as perfect as it can be no matter the cost. We ended up coming to an agreement and left the necklace and earrings with them to have them modified. Within a week I was called to say that everything was complete and ready for pick up. I thought my worries and unpleasant experience was over with Caratti Jewelers but sadly, I was wrong.
When my fiancé and I went to pick up the jewelry, the earrings were exactly the same as we had left them — and they had only changed it from a clip-​on back to a real stud earring. Wrong. They were supposed to have removed some dangling parts and adjust the setting but none of that was done. The necklace was extended with the CHEAPEST chain I’d ever seen, it seriously looked like it came from a Cracker Jack Box. Wrong again. I was so upset. I expressed to the lady that neither was done how we asked or what we had agreed upon that day we dropped everything off and she was confused. After expressing my dissatisfaction, the owner over heard and ended up defusing the situation — FINALLY someone there understands some kind of customer service. He assured me that I wouldn’t be taking it until I was satisfied and I wouldn’t have to pay anymore than I already had. In the end, I was able to get everything done correctly (it just took a few times for them to get it right) which is why I am not giving this 1 Star but 2.
Over all, I would not recommend anyone to go to Caratti. It was unpleasant and extremely frustrating.

Very pushy high pressure sales. Took my wife’s ring in for repair and the craftsmanship was terrible. Don’t ever bring in gold to sell either b/​c he low balls you, tries to double the amount in store credit to purchase his tripled cost of store jewelry. Walk on by

I actually know the owner and I am very disappointed. Previous attempts to contact Caratti jewelry have ended in no response whatsoever. I took in two earrings where the stem had broken off. We were quoted $ 35. When I came in to pick up the jewelry I was charged $ 70. One pair was not even repaired because they said it was not gold. So I was charged $ 70 for two repairs, with only repair made. I tried to email them, I’ve left messages and I am just really disappointed to be taken for a ride. Their jewelry is overpriced as well, they are always trying high pressure sales when we are there. Truthfully I would much rather buy jewelry at Costco or someplace like that because it’s better quality and it’s cheaper.
Don’t take your jewelry here to be repaired, or buy jewelry.

I recently brought a ring to Caratti Jewelrs to have a broken prong repaired. The cost of the repair was $ 85 dollars and included a refurbish and checking the stones for looseness.
When I came to pick up the ring, I noticed a significant flaw in the diamond that I hadn’t seen previously (despite owning the ring for seven months) — looking like a white crack and the area doesn’t catch light or sparkle. The gemologist at the counter assured me that the flaw had always been there and had probably been covered by one of the prongs. Now, I’ve looked at this ring a thousand times and have several high-​quality pictures of the stone, and I’ve never seen this flaw. If the flaw had always been there, the least they could have done is offered to reset the stone so the flaw was once again under a prong.
Additionally, the repair work on the prong is lumpy and noticable upon inspection.
Overall, this experience left me disappointed. I dropped off my ring with high expectations, and those expectations weren’t met. In the future, I will find another jeweler for repairs.

I stopped-​by Caratti Jewelers to have a new battery put in my watch. After replacing the battery we found that the watch had some additional minor damage. Instead of playing the ‘blame game’ to figure out who might have caused this damage the folks at Caratti took the initiative to simply get the watch professionally repaired and at no additional charge. Unfortunately, I didn’t get the names of the young lady or the jeweler that helped me but I really appreciated their help and willingness to go the extra mile for a customer. I’ll actively look for an opportunity to patronize their business to ‘repay’ them for their solid service.

My husband purchased my engagement and wedding bands here. The jeweler was very helpful and brought out several diamonds in our price range for us to look at. He wasn’t pushy at all. I was very happy with his purchase and decided to buy my husband’s wedding band there also.
It has been about 2 years since our first purchase there. The jeweler still remembers us and offers to clean my jewelry almost every time. He also removed links from my watch without charge because we were «his customers» even though the watch wasn’t purchased there.
Great customer service. Good selection.