Best Western Plus Vineyard Inn

My stay here was awesome. my room was clean… my free breakfast was good… the staff was friendly and helpful

I hadn’t stayed at a Best Western «plus» before and I’ll probably not make it my next choice of hotels. This location was booked by my BF using
cause he wanted to stay in the Livermore area as I was staying out here for 3 or 4 days helping out a sick friend. The prices of lodging have skyrocketed recently, but seem to drop once into November. The regular price for this hotel was around $ 160 per night. My usual hotel chain is Holiday Inn Express so I have that to compare to. I stayed here 2 nights and can say the facility was below par with what is out there for the same prices.
This hotel is located on the far east end of Livermore and I a bit of a drive to get back to the central downtown where more dining and shopping are located. Basically, there is nothing around this hotel as far as restaurants go. You need to drive a few miles to get to anything. It’s located right off of I-​580 at he base of the Altamont Pass, so there is a lot of traffic noise.
The staff was very friendly and competent. We actually got a super nice room location as a special request. We wanted a room close to the lobby and the breakfast buffet, since this actually saves a ton of walking and makes going back and forth to the food and drinks super easy, instead of having to walk all the way down a long hall and then take an elevator to the first floor. Try that a few times and you get my point. OK, so much for the good points.
A huge part of my hotel ratings are based on the WiFi or wired internet service. I NEED dependable and fast internet for my work and how else do you expect me to Unilocal and upload pictures! Most hotels I stay have fast enough internet to stream Netflix on the big TV when I hook the TV to my laptop. But THIS place … it was soooo slow, I had to wait just for the Unilocal home page to load up it was so slow. Forget Netflix! It was minimal speed so all I could do is surf slow and check e-​mail. Late at night, it did speed up, cause there were less people on it, so it’s a capacity issue they have here, but even then not super fast at all. So if fast internet is important to you, don’t stay here! If you are they kind of person that don’t do no computers and read a real newspaper every morning… then you’re OK here.
The other big downfall of this hotel, which is not just this location, but of all the Best Westerns, is the free breakfast offered. Yeah, they have juice and that funny flippy waffle machine and cold cereal, but that’s it really besides toast and bagels. Compared to where I usually stay for around the same price, this is a pretty sad breakfast. I mean yeah, you do get filled with a couple of those waffles, but I’m used to having hot foods offered, like scrambled eggs, biscuits and gravy, sausages, bacon and potatoes … I always get that at the Holiday Inn Express, like just down the freeway from here in Livermore. I thought this was what would be for breakfast, like most free hotel breakfasts, like even next door at the La Quinta! So I was sad about breakfast, so I had to settle for the waffle machine. Here’s a tip with those machines: when all there is are wrapped hard butter pads and you really want melted butter on that waffle, unwrap the butter while the waffle is cooking and then in the last 30 seconds open the lid and put in the hard pads of butter and close. That’ll melt that butter right away and spread it on your waffle! Plus the grill is lubed for the next guy.
The room had some negatives as well. It was clean and tidy, but the design had not enough towel racks by the vanity to put anything. All the towels are stacked above the toilet in the steamy shower room. The desk provided was on the small side as far as laying out work and having room for the laptop. Water pressure was good at least, but the shower tub was a bit small to fit 2 people. The beds were fine, but the chair by the AC unit was not comfortable to sit back in.
Overall, I cannot recommend this hotel location especially when there are better choices right nearby for around the same price.

I’ve stayed at several Best Western Plus locations on the western coast and enjoyed my experience.
The good: The place looks well-​kept on the outside. Rooms and bathrooms are clean. All the appliances worked. My room had a fridge and a microwave! The TV has a place to put one cord to charge my IPhone 6+.
The bad: The TV will not charge an iPad. One of the two toilet paper holders was broken and just hanging open. Not a big deal but it makes me wonder what else is broken. When I was placing a packing cube in a drawer, I noticed the lip was sticky. Easy fix but made me wonder how well the place was cleaned. The lights didn’t have the ASB ports to plug my phone. I was used to that at other BWP.
The ugly. The free wi-​fi is slow and constantly disengages. It is so frustrating! I find it frustrating that wi-​fi wouldn’t be great in Silicon Valley! When we returned from breakfast at 9am, the housekeeper was in the room. No biggie. But she went on with her cleaning while we were in the room. Yes, we forgot to place the sign on the door but whenever we crossed paths with housekeeping at other facilities we were always asked if they should leave and return at another time. Not here though. She kept on going. I think I’m just used to service at other places and expected the same here. Plus, we were in an area we didn’t know and had to get ready for a wedding taking place in a couple of hours. So we didn’t want to leave. So make sure to put that sign up!

My family was heading back to San Diego from the Redwoods. We needed a clean affordable place to stay in between to break up the drive. All the hotels from Santa Rosa to San Fran were min $ 200-​$ 300 a night. I found this Best Western for $ 116 plus taxes. We checked in at 10pm. The room was super clean and furnishings seemed new. They even have direct tv and wifi, so it felt like home. It is right by the 580 which is convenient. Not sure if it is noisy as our room didn’t face the freeway. There is a nice hot breakfast spread in the morning with hash browns, omelette and the faithful waffle machine. The staff were super friendly and coming from the Redwoods area this hotel was like the Ritz! I will definitely be back here if I need a pit stop to Norcal.

I wish I could give ZERO stars! This place is HORRIBLE! Stay in the La Quinta next door!!! We stayed there for my best friends wedding. First, we were told we had the shuttles. 2 days before this hotel decided to tell the bride that they actually can’t have the shuttle to get the bridal party to the venue because they didn’t books 25 rooms! What the hell? Next… The bride booked the honeymoon suite 1 YEAR ago, confirmed one month ago, and upon checking in the front desk clerk says «oh I’m sorry we upgraded someone into that suite»… Are you kidding me?! We needed the suite having 8 bridesmaids, two hair dressers, one makeup lady, grandparents and family there getting ready! So they compromised and said we will give you two adjoining rooms and we will give you the shuttle at 2pm to take the bridal party 1 MILE FROM HOTEL! So DEBRA the manager called to confirm with the bride that night that the shuttle will be there at 2 for us. So the next morning we are all crammed in this room, and 2 pm rolls around… We walk out with gowns and dresses and bags and tell Sergio at the front we were ready. He said we don’t have any shuttle planned to take you guys at 2pm!!! ARE YOU FRICKIN KIDDING ME??? He gets Debra his manager on the phone who is ARGUING AND YELLING at me on the phone saying they did more then enough to fix their mistake, (mistakes that should never have happened in the first place!) that she never promised the shuttle… So basically called us liars. I hung up on her trying to get plan b started without stressing the bride out. And Debra the manager called back to ARGUE MORE!!! Talking over me, wouldn’t let me finish a sentence. Repeating that we were never told we could have the shuttle… Etc. WORST MANAGER I HAVE EVER ENCOUNTERED! ANYWHERE!!! As she was talking over me on the phone, two young employes by the elevators were saying they were so sorry and that they have to deal with this all the time due to this hotel manger Debra. Also, the front desk clerk said he wished that «hotel crashers» the TV show would come in and fix the hotel! If the employees are saying it’s this bad… It’s this bad! We all will be writing a letter to the head of this hotel… The most stressful part of the wedding day shouldn’t be the hotel!!! STAY SOMEWHERE ELSE!!! And Debra… You should be fired…

Pros:
Nice, comfortable stay
Breakfast well-​rounded
Cons:
Rewards program enrollment — it was more difficult than necessary to get enrolled, long wait when calling to inquire at the local branch
It’s a little farther east in Livermore in terms of exits — not much in the immediate area

The reason for the 5 stars is because the staff is amazing here. They have been so helpful and nice to us. Our room was clean and the breakfast was great.

Initially I picked this hotel because I wanted waffles. The prices were fair and the room was quite spacious and comfortable. However on arrival the front desk attendant Shelley, was very accommodating not only to me but to the guest that arrived before me. Also I witnessed her picking up the slack in the breakfast area when the person who did handle it went missing for awhile. Seeing this consistency and dedication from the front end staff is something that has me coming back if I’m staying again in the area. Well that and the waffles, eggs and bacon. Gotta love a full breakfast.

This is a decent cheap hotel. Staff was good, room was clean and presentable, and the breakfast was fine. Nothing great, but for the price, I wouldn’t expect it to be. The location is kind of crap unless you are going to LLNL (which I was). But if the location was better, the price would be more. This hotel works for a short stay.

This is the worst run hotel I have ever experienced and I didn’t even sleep there! I was part of a bridal party for my now sister-​in-​law and the bride had booked the honeymoon/​bridal suite A YEAR IN ADVANCE! She signed a contract and everything and even confirmed that all was set a few weeks prior to the wedding. When she checked in, the night before the wedding, she was told they had given her suite away to someone else, who wasn’t even paying for it. As you can imagine she was pretty angry so they offered two adjoining rooms for all of us to cram into. With the hairdressers, makeup artists, moms, grandmas and bridesmaids, it was certainly not sufficient space. The hotel also offered the shuttle to take us to the venue at 2pm, literally 2 miles away. We all came out ready to go on time and saw the shuttle in the parking lot and thought great, the hotel is following through. OH NO! The guy at the front desk says the shuttle won’t take us until 4pm!!! Are you kidding??? Not to mention there were two other employees of the hotel who knew our situation and they kept apologizing and saying this type of thing happens ALL YHE TIME because DEBRA the manager doesn’t communicate to her staff and so the ball gets dropped constantly. How embarrassing! The guy at the front desk gets Debra on the phone who just tries to argue with us saying they’ve done enough and decided not to give us the shuttle at 2pm as she had confirmed with the bride the night before, leaving us stranded for all she cared! She kept arguing with us and wouldn’t let us say a word saying they have done more than enough. Had they not given the bride’s room away this never would have happened! Thank goodness we had two cars to stuff everything into and get to the venue just on trine! Just as we are leaving Debra CALLS BACK TO ARGUE AND YELL SOME MORE!!! So unprofessional and rude!!! At that point we already had plan B in the works and were just trying to get to the venue on time.
For the staff to say that Debra does this all the time and to be so embarrassed to work for this establishment really says something about how the hotel is run. Being a manager in hospitality myself, I would never call a guest back to argue, especially when it was my hotel’s mistake, let alone not follow through on promises made. Because of Debra, the most stressful part of the bride’s day was dealing with the hotel. That should NEVER be the case! Debra is the most disrespectful, rude and unprofessional manager I have ever experienced. I would never recommend this hotel!

Booked 3 rooms and were told that 2 were adjoining… they weren’t. 1 had a cold shower, all 3 had tv’s that didn’t work. Breakfast ran out of coffee and hot breakfast items and when we alerted the management, he was needlessly and unapologetically rude. We had to get all 3 rooms re-​keyed no less than two times each. Save yourself the headache and just book at the La Quinta.

Stayed here on business. Lobby was nice and clean and they had plenty of parking. Got checked in and the rooms were clean and the room I got had a hot tub so I wasnt complaining :) Didnt stay for the free breakfast but it didnt look too bad. Planning on staying here again when I need to for work.

I worked with the Best Western Vineyard Inn to block rooms for our wedding. Based on staying there myself and what I heard from guests, the staff was friendly and accommodating, rooms were clean and comfortable, the breakfast was adequate, and the complimentary shuttle service to and from the wedding went smoothly. I frequently communicated with Deborah over the phone, who was very courteous in updating me on our guest bookings. I had some difficulty getting in contact with Debbie, who manages the blocked room bookings, to make sure the contract was good and shuttle service was taken care of for our guests. I was told multiple times I would receive a follow-​up call or email, but, more often than not, ended up having to call to confirm details. Nonetheless, sounded like everything worked out well for our guests so the communication issue ended up not being a big deal.

Obnoxious management spoils this otherwise standard-​issue Best Western.
After noticing more than a dozen people using the hotel pool the previous night, my wife and children swim in the pool — using the hotel key-​card — around 9:00 the next morning. So far so good.
At check-​out an hour later the desk manager scolds my wife — in front of other guests — that the pool is NOT open for use. When my wife explains that we entered using our hotel-​issued key card AND had seen guests swimming the night before (mind you, it was 80 degrees both days), the manager clarifies that the pool-​goers must have been the owners’ or managers’ kids, but that the pool is not open to us mere guests.
At this point, already feeling like second-​class citizens after paying $ 129 per night, the manager demands that we hand over the pool towels. Somewhat taken aback, my wife explains that we left the towels in our room, to which the manager angrily replies, «well, you better go up and get them.»
Was this an episode of Punk’d or Jackass? No! Dumbfounded, my wife goes back to the room, retrieves the towels and hands them to this manager, who offers not one smile or «thank you.» Meanwhile I’m standing there in the lobby with our children watching the whole thing unfold, unable to believe my eyes — in tony Livermore of all places.
The accommodations at this Best Western — room, wi-​fi, free breakfast — are otherwise adequate. But if you expect minimal courtesy from management, I suggest you look into a Best Western in some less-​hostile location such as Pyongyang or Tehran.

Stayed here last October after booking through
. I should’ve listened to the other reviews and just not booked through there. Their system for working with vendors such as
and
is HORRIBLE.
They didn’t have our reservation, so I showed them what I had booked, which they didn’t have available. Instead of offering to right a wrong on either the vendor’s side or their side, they immediately scoffed and told me the price I paid for my king jacuzzi suite was way too low. The manager wasn’t around and instead of being able to contact them immediately to ease my frustration, I was told I could «come back» and discuss it with her. Horrible customer service on their part to not comp us anything and give us a lesser room than what we had paid for, even if it was on a different website.
We ended up in a room on the bottom floor that had recently been redone. It wasn’t a horrible room, but for having just been redone it already felt outdated.

Stayed here over the weekend. The front desk staff was super frindly even though we had to check in really late. I had a deal where i got the room on Orbitz but needed to add another night to my stay and they were very helpful in getting it taken care of. Didn’t have a chance to eat the breakfast, but from a distance it looked really tasty. The rooms were actually really nice and very clean compared to come other best westerns i’ve stayed at. Was helped in the fornt by Diana and Stephanie who were both very pleasant and great to work with. would stay here again in a heart beat.

We were given someone else’s room, and then given a room that had trash in it. The hotel staff wasn’t helpful, and when I tried to speak with a manager on a Saturday morning, I was informed that management wasn’t available on the weekends. This seemed crazy yet corresponded with the poor general organization of the hotel. We also learned that other people were given rooms that had already been checked out to people, including a room in which a woman was showering. There are too many other hotels in the area that are similarly priced that have to be run better and more safely.
Additionally, I contacted the manager with this complaint. I informed her of my intent to write bad reviews, including on Unilocal.She asked that I call before I do this. I took down my Unilocal review, couldn’t figure out how to take down a couple of others that were identical to the one above. I called her. I heard the person I spoke with say «It’s for you», and then I was told that Ms. Lamb would call me back. That didn’t happen, and I wasn’t surprised.

Came to Livemore to visit and see my newborn Great-​Nephew. Also wanted to try a couple of the wineries in the area. I had made my reservations through
.
I had arrived late (9:30p) to the hotel. Upon checking in, the receptionist had asked I had a confirmation for my stay. I showed her my printed copy with confirmation number, their hotel name and check-​in date. It seems that they did not have me in their system or Hotel (.com) did not send them my reservations. Anyways, she had checked me in.
This Best Western had plenty of parking, front and back. They served a Continental Breakfast each morning. They also provide an ice machine, soda machine and laundry facilities which I did not use. Also on the premises; was a pool which was too cold outside to try.
The room was cleaned each day. A microwave oven and mini fridge, flat screen TV, desk and free WiFi. I wish they had an in-​room safe so I did not have to take my electronics with me each day. The bad, is that the bathroom did not have counter space to place toiletries.
Overall, for the price, my stay was good and would stay again when in the area.

We stayed here for a wedding over Labor Day weekend. This hotel was $ 80−90/night with the room block and included breakfast. While some of the staff could be a bit more professional, we did not have any hiccups during our stay and thoroughly enjoyed ourselves. We also appreciated not getting kicked out of the pool area later at night since there wasn’t really a place to hang out in the lobby for our large group of people.
The rooms were on the larger side and had mini fridges and couches which was something we didn’t expect to have and was a nice surprise. As for the breakfast, it was well stocked with muffins, bagels, cereal and fruit. They also had microwavable breakfast sandwiches and hardboiled eggs. Their breakfast area was pretty large so we were actually able to eat without taking our food back to the room.

Three stars = at expectations. From a BW you expect a clean, comfortable room, an adequate breakfast, professional service. All were delivered but nothing that made me thing that this is more than I expected.