Springtown Inn

Booked this place through Expedia.
The price was right and the photo’s online looked good, the ratings weren’t bad according to Expedia.
When I drove up I was afraid to even get out of the car so I drove to a parking lot to make a phone call. I called the hotel and told them I needed to cancel my reservation. The person I spoke with told me I had to cancel through Expedia then he hung up on me. How rude!
So I called Expedia and they canceled no problem but told me the hotel would charge me $ 20.00. Hay! I would definitely pay to NOT stay in this place!
This place looks nothing like it was shown online… BAD…VERY BAD!
I only wish I would have looked on Unilocal before I booked through Expedia. The photo’s people posted on Unilocal are SPOT ON.

I’ve stayed here a few times recently.
no there not the cleanest hotel and tbere wifi sucks, but I like there pricing and they always have a room…

Not sure I understand all the negative reviews. Front desk is friendly and they have weekly rates. WiFi included and not extra.
It’s not a luxury hotel but it’s decent and I’ve been here about two weeks now. I have no real complaints although sometimes housekeeping can be annoying because I have a swing shift position and I’m in my room when they come.
Overall I recommend this place if you need a hotel.

This place is awful and were stuck here for a week. When we checked in we asked to change rooms (before we paid for a week) they didn’t have one available to switch but she would leave a note for the morning crew. She was rude from the second we arrived, LIED because she didn’t leave a note and apparently there isnt 1 bedrooms on the ground floor so she LIED to make us happy so the next shift can deal with a angry customer that was LIED to. Our room is above a damn restaurant, it’s tiny (smaller than normal) NO amenities, no fridge, no microwave… NOTHING this place is not clean (the bathroom floor was disgusting and I had to clean it before I would let my dog walk on it) stay at the motel 6 across the street. Its seriously like 5 bucks more a night but they don’t have weekly rates so were stuck in this hell hole. We stay in a lot of hotels for work (actually I spend more time in hotels than I do my own home) if you want a good experience with customer service, don’t stay here. If you want a clean room and peace and quiet (no above a restaurant kitchen) don’t stay here.

If I could leave NO stars, I would. This motel SUCKED. First, For the cost, It is too pricey for what you get. You get a bed with sheets, a blanket, and an itchy bedspread. You get thin towels and a washcloth. You get minimal cable tv. You get cheap soap and they don’t tell you that the switch on the wall that SHOULD work the lights? works the heater. We froze. Temps dropped to 34 degrees. I have fibromyalgia. The ONLY reason we were here, we were on our way to family’s home for Thanksgiving and our car broke down, right outside Livermore. My husband asked if they had a room on the first floor, as I am on crutches and they said no. Managing the stairs was a task in it’s self. Oh and if you want hot water? You have a better chance of getting it at home. We tried to get hot water just to wash our hands and let the water run for 10 minutes, and it seemed like it never really did get warm. There is supposed to be Wi-​Fi there but my iPad couldn’t find it. (I have a newer one (iPad Air). I think this building should be condemned and owner should be fined for charging those rates. If you have any other options, USE THOSE OPTIONS! DO NOT STAY HERE!!!

I wonder if they check their reviews at all. Might learn something.
Anyway, my stay sucked as well. The main office has a few rooms attached to it, and the rest are across the parking lot. When I checked in the lady at the counter gave me a room card and said my room (292) was up the stairs. Not knowing at the time that 75% of the other hotel rooms were in the separate (unmarked) building, I ended walking around for a solid amount of time before actually finding my room. The walkways and stairs were littered with trash and empty beer bottles. I was really hoping my room would be clean, since the surroundings were not.
The room was worse than any room I have ever seen before. I thought I walked in on someone else’s room at first. The bed sheets weren’t on the bed, they were all over the floor. A few of the dimly lit lamps were already on while the main lights didn’t work. The bathroom towels were on the floor in a pile, as if someone had just used them. It was late, so I just fixed it up myself. Not worth the $ 69

This place is DISGUSTING!!! There are nasty tweekers all over the place. Our room was infested with bugs. And the front desk guy was a jerk/​idiot.
I do road construction and travel ALOT and stay in many hotels. This was all that was available for livermore. Just dont. The WORST hotel I’ve ever stayed at.

I recently stayed at this motel for an extended time while I was looking for housing. The rooms were ok. It was comfortable enough but run down. The housekeepers were friendly and Nancy at checkout were great. They really were kind and sympathetic to my needs. And then it began…
The problems are the other employees. One man, an older portly man, refused to give me a key to my room after giving me the keys to the wrong room. He said I had to go get my I.D. because he didn’t know who I was (which he barked twice in an unfriendly way like I was his manager. That’s coming up) Interesting considering he checked me in previously, my I.D. was on file, and he talked to me for a half an hour about his recent weight loss and the blood type diet he used. I guess I was bothering him.
The next was the manager. The pet fee is $ 10 a week. I paid one night and checked back in the next day for a smaller room and they wanted to charge me another pet fee. When I questioned the clerk, she said it was the manager’s rule and realized it was ridiculous (like the man it came from) and waived the fee and asked me not to tell anyone else. At the time I was thinking what great customer service.
The next day the manager, a very weakly, simpy, unprofessional, balding, must of came cheap, white male, approached me and said I didn’t pay the fee. When I told him what
happened he didn’t listen and called me a liar. I was told he had already talked to the female clerk and she told him the truth, ie she told him some story so she wouldn’t get in trouble. Nice. I just stared at him because I don’t argue with ignorant people who can’t put two and two together that I can’t erase fees myself and everything is collected at time of arrival so exactly how did the fees not make it onto my bill. He told me to pay right then on the sidewalk but I just continued to state at him. So then he said when I paid for another night I would be charged. I also just stared at him because he was so clueless he couldn’t tell I was leaving considering all my bags were at my feet. Total clown.
Oh yeah and he told me I can’t leave my dog alone in the room when I counted at least three people doing the same. The female clerk
was awesome before this happened too. SMH
So, I can’t recommend this place. Lose the brain dead, grifting, cowardly manager and I might have given it a few more stars, but management is representative of a company so enough said.

I’m giving these people one star because I can’t give them none.
After seeing their ad stating they were pet-​friendly and accepted extended stays, we called and booked a room for us and our three cats. We spoke with a Vicky, I believe her name was. My fiancé accepted a job in the area from out of state and we needed a temporary place to stay fitting both those criteria while we looked for an apartment locally.(There is a serious real estate shortage in the south bay and even with a realtor, we still hadn’t found anything by the time of the job’s start date.) Come day of check in, we’re told by perhaps the rudest individual (an Asian guy) I’ve ever encountered that they don’t accept pets and the ad was mistaken. He nastily told us that he wouldn’t check us in and to «leave, goodbye». So, here we are from another state and NOWHERE TO STAY because the place we’d booked won’t let us check in. We were fortunate enough to find another hotel that would take us and the cats but what if we weren’t? It was a horrible experience and I’d never recommend them after this.