Ulta

If there were zero stars, that’s what this place would get. I stopped shopping at this location about 6+ months ago because of a bad experience. Today my daughter and I decided to give it another chance hoping there might be better management… WRONG! This store is consistently picked over and the makeup testers are gunked up, messy, broken or missing. I decided to buy some Ulta brand items (3 for $ 9) the signs are very vague so of course I get up there and nothing I wanted to purchase rang up on sale. The poor sweet and probably new cashier had no knowledge as to what qualified and what didn’t and like myself, she thought it all seemed to qualify. She decides to call a manager and meanwhile the customers are piling up to be checked out and she’s the only cashier. 5 minutes later, the manager still hasn’t come to the counter. My daughter and I left our items and walked out. This Ulta will never get our business again and I’ll do my damnedest to spread the word. The only Ulta worth going to is the one at Aspen Grove on Santa Fe. Now that store is great unfortunately it’s not close to us like the other place.

This Ulta is the best in Colorado! Not only the best but it also seems they get the newest products before the other stores.
I’ve gotten my hair done here since 2007 and absolutely love Amanda. I have watched her grow into one of the top hairstylist in The Ulta Company, there are only a handful of stylist at the level she is, in the U.S. I highly recommend this store, the staff and Amanda!
Amanda can work with you on hair growth and keep hair healthy. I love that I walk out looking like a movie star each time I go.
Ps the makeup artist in hot pink hair is the best. I always look at the make artists before I pick one I think will help me the most and this woman has gorgeous and has done wonders for me!

Horrible rude employees and I will never purchase anything from ULTA again. I am an cosmetologist and what there sales employees knowledge of products SUCK! I purchased $ 75 product philosophy and wanted to return the product and they wouldn’t let me even have store credit which it states on the returns that after60’days get an store credit This store is a RIP OFF !! Spend a ton of money and they do NOT honor the returns. I am calling the district store and complaining. I will not be treated like this or have anyone else get this treatment from a sales person.

If I could give if fewer stars I would! The staff was so rude. The salon people refused to do my hair without me paying for their top-​notch services which I could not afford at the time. I will never return here as it was one of the worst salon experiences I have ever had.

I was not at all happy with how my visit to this ulta location went. I came in to grab a few items and possibly find a new foundation.(I use mac foundation but didn’t want to stop by a mall) I stood around for at least 30 minutes trying to get any one to help me, finally I asked a lady if she would help me match a foundation. She starts taking my make up off and tries to sell me on a whole new cleanser, creams, and moisturizers. Basically she tried to sell me everything besides what I asked for! Not only was she forcing these products into my bag she lied to me about the prices! I asked her what the prices were for every single product. She told me this cream to make redness go away was only 30, it ended up being 70. I was so upset when I left the store that I drove all the way to a different location to return everything, even the items I came in for. I will not be returning to that store or another ulta.

They really need to stock their store brand better. Anytime there is a sale, the Ulta section is a disaster area. I understand that patrons can be rude, inconsiderate and messy. Regardless, employees need to zone their areas and make it at least presentable. I covered health and beauty for a box store that shall go unnamed in the worst part of Denver and did a better job than this. It’s not enticing to spend money on products that are either not stocked or are in disarray.

As anyone who’s read my reviews knows, I’m all about customer service, product knowledge and merchandizing. ULTA on Wadsworth is sadly lacking. There was no greeting, or assistance. Tons of stock was tampered with, dirty or missing. CRYSTAL cashed me out and was neither friendly, professionally dressed, nor did she show any sign of possessing product knowledge of any kind. Overall disappointing.

I was getting several new things as I have recently moved to Colorado and am having to figure out dry skin, dry staticky hair and well… dry everything. Every employee I interacted with was kind and helpful, in addition to being knowledgable.

The register that I was being rung up at froze and instead of providing accurate and quick service, the manager and sales associate continually tapped the pin pad to see if it would work for at least 5 minutes. We eventually moved to another register and when a sale item didn’t ring up correctly because the sale sign wasn’t taken down after the sale ended, I wasn’t given the sale price. MAJOR retail fail. I did not receive a gift receipt when asked, and the sales associate did not even end the transaction. I said «bye thank you» and she just started at me.
I used to like Ulta, but as someone who has spent the past year of my life working retail, I know how things work and I get… it sucks to work retail but as a customer, I will not be returning to this location.

This place is always filthy. There are tons of people standing around and offering assistance, but why not help clean up the place? Either the testers are empty, or the products are missing all over the store. Also, why not train some of the sales associates to run the registers? I’ve abandoned many purchases due to a ridiculous check out line.

The girls here could be a tad bit friendlier. I go here fairly often, and have always been a little disappointed in their customer service. Also, they cancelled the promo for the free birthday brow wax at their benefit counter. This was a disappointing trip and if I received the brow wax I would have been open to purchasing the other benefit cosmetics that they tend to push. Oh well.

I like Sephora and Ulta both equally but I always end up living closer to an Ulta.
It’s a big box chain store; so there isn’t much to this that is unique. I’m just going to echo Savvy I wandered in both the ‘cheaper’ (NYX, Covergirl, Rimmel) and ‘expensive’ (Tarte, CK, Benefit) sections and no one asked me if I needed help. I had to flag down someone to ask for help. She did seem bothered by me. Then I hung out there a little more because I had another question she walked away before I could ask. So I finally gave up and just grabbed a handful of products and went to check out.
I asked the girl at the register for her opinion on if I was getting the right foundation for my coloring and my needs (I have never used foundation before so I was really really new to this. I’ve always just used eye make up and lipstick, I’m trying to get better about my skin game). She opened them up for me so she could get a better look then called for register back up so she could take me into the sections to find foundation. She applied a bunch to me and helped me find a good one. Also reminded me I can return it if I need to.
If it weren’t for her my experience would have been dismal. I was dressed in jeans, winter boots, and hoodie. I had on no make up and my hair was thrown into a pony tail and it’s a wash day (I wash hair about every 4 – 5 days so wash days are groody). I kind of feel if I was dressed different I would have gotten better help. Thank you to the girl who did help me.

One of my favorite places to shop! They provide great service. They can get really busy but still do a great job. Lindsey at the brow bar is phenomenal and so are all the girls back in the salon. I used to shop at Nordstrom’s and Sephora but never received this kind of service.

I like Ulta; I am actually a very loyal Sephora shopper but Ulta is closer and has a fantastic selection of products — some I needed and others I didn’t but picked up anyway! I was able to use a 20% off 1 item coupon and the ladies in there were friendly, fun and not overbearing. I’m happy it’s only 10 minutes away…