The Melt SouthWest Plaza

You’d better have a lot of time. They took 20minutes after we ordered to make ours. Utterly ridiculous. Try off-​peak hours, you might get it in 15

Horrible! Will never go there again. It is Valentines day and we wanted something simple. We had gotten a coupon in the mail so we thought we would try it. I ordered the Italian minus mushrooms plus tomato and onion and two other sandwiches to go. Get home and there is a lot of mushrooms on my sandwich. I call the number so they can make me a new one and have it ready by the time I get there. No answer but I did leave a message. So I drive back and the guy said he remembers my order and he will make a new one. So I wait, they do not offer me a drink or anything for the mistake. I get my sandwich and now it is missing the onion and tomato. No way am I waiting another 10 minutes for a grill cheese. It is nothing special! You can make better and cheaper at home!

Decided to give this place another try since the last time we went the food was good but the service was slow… horrible mistake… service still slow and now borderline rude. I ordered 2 steaks and 1 Mac grill, 3 drinks…3 fries… $ 40. kindna high for a place like this but whatever… until it took them 20 mins to make it, my half and half fries were cold and by half reg/​sweet. I got a total of 4 reg fries. he forgot to give us our drinks, gave me an attitude when I wanted some parm with my fries… u offered it to me last time… just rude. to top it off. the place was filthy and the bathrooms doesn’t work. yea… if this horrible service and cleanliness doesn’t get fixed… they’ll be out of business soon.

Received a coupon for The Melt and was excited to try out this new addition to the Southwest Plaza Mall.
The ordering process was fairy smooth and pain-​free. As we were walking away from the counter and towards a table, the cashier shouted that my SO’s milkshake wouldn’t be ready right away because «there are still two that need to be made». My SO and I received our meals after ten minutes, but they had forgotten to drop my fries so I sat there with half of my order while they made them. It only took another five minutes, but still. Then, we realized that we never received our milkshake. My SO went up to the counter and reminded them about it. We also noticed that the two parties that were ahead of us both had their orders prepared incorrectly; they each brought their food back to the counter after it had been delivered.
They add this special seasoning to the fries, but it is a little too salty for my taste. My macaroni and cheese grilled cheese was just what you would expect: a grilled cheese sandwich with pasta inside. It wasn’t horrible, but definitely didn’t stand out.
Overall, it didn’t seem like this place could handle a dinner rush. They were a little short-​staffed (which sometimes can’t be helped) but this shouldn’t affect getting the orders correct. While we were finishing our meal, at least 8 more parties walked in. One of the four people on staff then went on break, leaving the other three to man the register and prepare the food. This place is new to the block and clearly has some kinks to work out.

The pictures make the burgers look big with a large pickle spear on top. Nope. The burger is slightly bigger than a slider and the pickle tiny. The bun is covered in seeds that get everywhere and our «naked «fries were covered in a green herb we couldn’t place. There were 9 employees in the tiny kitchen and most of them looked lost and confused. Two women were bagging up to go orders and I had great fun watching them decide two had been screwed up and bag them anyway. When a cook would ask one of them about an order she’d shrug her shoulders and wave him off. I watched several customers take orders back to have things corrected. We waited 20 minutes for what amounted to an overpriced snack. My burger was rare and still cool in the center. My husband ordered his well done, it was medium rare. The «natural soda» is all syrup with no fizz. I couldn’t finish it. Both bathrooms were out of order so I was stuck with sticky hands. Go over to Bad Daddys

I’ve been here twice. On my first visit, I ordered at the kiosk, which was nice. My salad was ok, but with way too much salad dressing.
The second visit, the kiosk wasn’t accepting payment. It would have been nice if the employees had let us know, rather than just watching us try to order. Both people working the counter were pretty unfriendly.
The sweet potato fries were good, but our burgers were bland and dry. I won’t be back.

I had the classic grilled cheese and the tomato soup and it was fantastic, the boyfriend had a mac and cheese grilled cheese and kept trying to steal my soup. I had a completely different experience than anyone else apparently.

Chose to stop for dinner here after having a not so good experience at the park meadows location willing to give them another chance. Really bad idea. When we arrived there were about 3 or 4 people ahead of us. Had we known that meant the wait for food would be 30 plus minutes we would have left right then but we ordered. Seemed very expensive, $ 30 plus dollars for two adults and a kids meal. After waiting for what seemed like forever watching multiple people return to the counter with incorrect orders we received ours. Our order was incomplete so when I went back up for some missing fries the staff was not responsive and argued that if I didn’t receive something I must not have ordered it. Watched another staff member argue with a customer over a undercooked burger simply asking to keep the fries from his meal while they remade the burger. They said no. On top of all that the food was not good, staff was rude, the dining room was a mess, the self order station did not work but no sign it was out of order, sold out of ice cream, and both bathrooms were out of order (can you even be open with no available bathroom?) I love grilled cheese sandwiches but this place is a joke.

Awful, right when my father walked in we went straight to the iPad to order. sat on there for a good 5 minutes ordering & soon enough a worker walks over to tell us it was out of order. we walk to the counter to order. the lady with colored hair was very rude when we asked why our burger, mac n cheese, fries, & a beverage costs $ 21.00. Mac n cheese was decent but not good enough to Order again. burger under cooked. we asked for a new one & came out looking the exact same. save your money.

My experience wasn’t as bad as the other three reviewers. I went when it wasn’t busy, so I didn’t have any service issues. The three things I tried were good. The classic grilled cheese was good, but not so good I’d order it again. The loaded French fries were DELICIOUS. If I could find something on the menu I really wanted to go with the fries, I’d go back. The 3 cheese mac n cheese was good, but again, not so good I’d order it again.
For a place called The Melt, I expected more grilled cheese sandwich options.
And, one thing that was seriously annoying is that there is no trash can. Everything goes in either recycle or compost, but there is nothing telling you which things go in which, and there was no place to dump my ice. I’m all for recycling, but you’ve got to tell people, like Whole Foods does, which things go where. It’s not immediately apparent as things like the plasticware were actually compostable.

Wow! This was truly a disappointment. Lady with facial rings touching face​.reg​is​ter​.my cup.yuck. It seemed disorganized. No one cleaning tables, stocking napkins etc. Food took a very long time. Our burgers with all the fixings were dried out and cold/​warm including fries. 3 soda flavors were out! The meal was not worth the money spent. obviously the staff needed more training. I gave this a 6 out of 10. I can’t wait till bad daddy’s open up in a few days

For a place that makes grilled cheese sandwiches, soup and burgers it shouldn’t take 9 employees 20 minutes to make 8 peoples individual orders while the food is good, portions are small for the price. No napkins half the natural sodas or sold out or out of order. Not a good first impression for the amount of food choices offered in the area i wont be going here again ill be surprised if this place makes it longer than 3 months.

Chose to eat here right after a Santa photo thing. I had a few issues with this place starting from when we arrived.
1. I stood in line to order food nearly 25 minutes (with three onther costomers in front of me).
2. Our son had to use the bathrooms when we got there, there were both out of order & they had to go to Panera to go to the restroom.
3. We ordered 2 burger combos & a kids meal. $ 32.03 (WAY OVER PRICED)
4. When I went to get drinks they had 7 options, 2 of which were water & tea (which was empty) all others were soda and they were out «sold out» of three of the sodas. So choices of beverages were slim.
5. Food boasts all natural and is ok, but for a place called melt i expected cheesey cheese burgers, was a let down.
I dont thinkn for the price of the food that we will ever come back.
Actually the only good thing was that it had good music!