The Home Depot

Ok another Home Depot Rant — I honestly think this company’s business model is dependent on binary outcomes, either really good or really bad.
Several years ago I purchased a reconditioned 16″ Makita electric chainsaw from Home Depot. As I recall it cost just a little more than whatever similar models they were stocking at the time. For a few years it was flawless. This the machine would not start. I go home depot to get it repaired. They are an authorized Makita dealer and I bought it there. Yes, I now know I should have taken it elsewhere.
When I dropped it there, back in late March or Early April, I paid them $ 35 diagnostic fee. They called back a week or two later and said the switch was bad and repairs probably less than $ 30. I said go ahead and fix it.
Several weeks later they call and saying the gearbox was bad, for another $ 45 and $ 10 of additional switch costs. Bill is now at $ 100. Several weeks later they call and tell me the power cord is no good. This annoys me, as I tested the power cord before bringing it in to Home Depot. So I go over to the store.
The guy is too busy and has no repair techs available anyway could I come back? Last Sunday, I go in early, still no techs available. They will call me back. I expected they would not call and my expectations were fulfilled. I go in tonight. It takes more than an hour. TJ the tech gets very annoyed by my assertion that I’d tested the line before bringing it in. They charge me $ 39.32 in addition to the $ 18.95 I paid to buy the switch when I authorized the repair. This plus the $ 35 diagnostic fee means I’ve paid these toads almost $ 100 not to fix my chain saw. Notably, they neither repaired the gear box nor charged me for said repair.
«Manager Phil» said he would help me out on a new homelite 16″ electric saw. The tech heard this and then felt compelled loudly to explain why he would not buy the homelite — there were no parts available other than the brushes. The manager wanders off.
The tech takes the next 20 minutes trying to run my card. Finally it works. I go looking for the manager who is now wearing an invisibility cloak. I head home.
Once home, I figure out why it took so long to check out. The tech revised the bill only to show 6 units of labor and no parts. So not only is my saw still not working, I cannot tell what work has or has not been done. Given the tech’s revisions to the confirmation I would not rule out that they charged me $ 100 for storing my chainsaw.
This is one hell of a business model. I guessing $ 100 for storage generates more margin than actually doing the repair.

We needed one piece of melamine board, and they were out on the shelf. They took the time to get the forklift out cut the piece for us! All the while with a smile and no mention of the trouble.
I will definitely be back to visit this particular Home Depot :)

I had two very different experiences in the same day. The first was awesome. The people were helpful and so nice. They offered tips and tricks as well as advice on how to unload it once the forklift operator got pat one of our order in our vehicle. We came back for the second part of an order and we were ignored by multiple employees and when we did find help the guy was completely rude. Not sure if there was a shift change or what. He was a forklift operator and said he wouldn’t help us get our order of flooring to our vehicle. It was an entire flat. I was shocked at the change. We were reluctant to find another employee who could help and they even had an attitude about it.

What are they thinking? The place is a morgue, you get this eery feeling morale is really low in this souless building.
If you want help good luck. I don’t get the sense we are hiring the cream of the crop here. Can you cut a key? Uh, need a badge for that, need someone who has been trained on the complexities of key cutting… ugh I’ll be right back, never to return…
Then there’s a line at the self checkout… nobody around… just one poor lady trying to check out everyone that actually wants a person to help them. The management obviously doesnt get it here. We want service and don’t want to check out stuff by ourselves. Even when we have no choice, there’s a huge line, because the system sucks. Some poor bastard had the theft thing go off on him after paying for his items in the self check out. The only cashier stops helping me and what she is doing, to go through his bag. WTF! Welcome to Big Brother.

If you are single like I am — you have to do home improvements on your own. This Home Depot has sooooi many products available. I meet men that say they will help me — but never show up. I am remodeling my kitchen and the employees always show up with the right tools and equipment. On the plus side, they have the best bratwurst dogs around here.

Absolutely fucking horrible!!!
Went in to get 10 2x4x10’s of cedar after walking the lumber isles for 10 minutes I finally found an associate and I asked him to drop a bunk from above because the home was empty, Robby gave me a blank stare and walked away. In my opinion that’s not ok. He then proceeded to have me sort through the culled lumber pile because he was too lazy to do his fucking job. After the 10^th time of me telling him these are bad I need you to drop the bunk he finally said ok I have to go find a spotter, ok understandable, he then walks away and after five minutes we watched him take his apron off and walk out of the store. We then found a manager who was just as bad as his employee. We explained what had happened calmly and then Eric lokked at us and said what do you want me to do. Like really, no wonder your associates act like fucking retards. Finally we got some to drop our bunk and after an hour of this bullshit we finally got our product.
Funny thing about all this is I work for home depot and if I had done something like that I would have been fired on the spot. This store is a mess and a complete shit hole and corporate should look into the staff because they are a bunch of idiots. If I’m a customer trying to spend 100 dollars and I’m asking you to do your job then do your fucking job don’t act like a little bitch.

I’ve spent a shit ton of money at this place and have continually been pleased with their customer service and product availability.
Towards the end of the day you might experience pallet drops near the treated wood sections, but the staff is always happy to move them out of the way.
In conjunction with the app. The shopping experience is amazing. It is sometimes difficult to get a hold of a representative on the floor, but when you do, they’re always happy to assist.
Their online ordering experience is charming and efficient. And their order pickup/​return staff is pleasant. There is this one older lady that stands around and looks pissed all the time, so stay away from her. The wait is sometimes long, but if you’re patient and have a good attitude, the staff is much more pleased.
There is a Lowes down the street, but I give this place all my business. There are some hardware which I wish they would carry, but the trading post on Broadway has those needs.
So if you’re patient and use the app, you’ll have a good experience.

This is our local Home Depot. It has everything you would expect a hardware store to have. Lumber, hardware, plants, appliances, paint, soap, drywall, drill bits, bird bath, wheelbarrows, knobs, pulls, and a wide selection of handles. You can also get a key made here. Staff is always eager to help. We have rented tools from here and had no issues what so ever. The self checkout lines are horrendous. Not sure what the issue is but most times we need the sales associate to finish checking us out. Outside of some minor annoyances with checking out this place is what it is.

My husband who is visually impaired (legally bind) went to the store (1519) on Belleview and Federal to pick out some irises for me for mothers day. He couldn’t read the tags and asked for help. The customer service two told him she didn’t work in that department and walked away. She was in the garden section when he asked for help. He looked for someone else, and when he couldn’t find anyone, went to Lowe’s. For a company that advertises their commitment to the disabled, this is a horrible example of service and compassion. She didn’t even offer to help find some one in the department.

This Home Depot was a good one to go too. They are very helpful and the prices are good too. The only down side is this location doesn’t have as many employees as other locations. Other then that this Home Depot is awesome like all the other ones.

I would give zero stars if I could. I’m not sure what’s happened to this Home Depot but the customer service has dropped dramatically. We found some cabinets at the Home Depot in Greenwood Village on clearance. However they were out of the ones we wanted, so they checked other stores and said that this Home Depot had some left. We drove the 20 minutes to the store and when we got there we were told that they would not honor the discount price as that varies from store to store. We were very upset that they did not tell us this at the other store. The manager, Tess, offered us a small discount which we declined. We feel that if you’re going to give customers misinformation you should honor that price if you made them drive to another store. Will be going to Lowe’s from now on. The store has really gone down hill.

I probably spend $ 100K a year, do tons of fixup homes… anyway, I ordered a oil rubbed bronze entry door, $ 3700 price; not only was someone never avail in the door dept after numerous visits… I placed the order at this store and did not know I could not go to another store for the install, etc.
Anyway, the door comes, they bring it out and it is COPPER, not oil rubbed bronze. As orange of metal as copper always is. This was NOT the door the gal at the desk told me I was ordering! On top of it, their first estimator came out and told me he wouldn’t reinstall my only 6 mo old beautiful storm door because the door handle was backwards. Yet, when the new installer came out today with the WRONG door, he said there was nothing wrong with my storm door. So that cost me anotehr $ 400 in a storm door they just wanted a sale on.
I went right away to the store, and the installer had taken the door back. They couldn’t prove it even was the door I ordered, because their was no number on my invoice or the door to match them up! YET the asst mgr, Blake was of NO help. And I asked for the GM, Susan… she was one of the WORST customer reps I have ever been around. I’ve been in the biz 30 years… she looked at me and basically said NOTHING, except I can’t take the door back… yet she couldn’t justify or show me where the door was even the one I ordered, only that any special orders they dont’ take back.
WATCH OUT PUBLIC, do NOT go to this store and special order anything they don’t give you a PICTURE of so you know you get what you ordered.
THis is complete B.S. They could give a crap about their customers, only their buck. I would NEVER do business here, and I’m going to go to Lowe’s from now on. TOO BAD you don’t have better competition Depot, you stink.
Talking to my contractors, they all said they NEVER go to this store. Mgmt is awful, service is terrible. Jack, in doors, was WORTHLESS. Totally unattentive and seemed like he was lazy and knew nothing.
CORPORATE YOU BETTER DO SOMETHING ABOUT THIS STORE!!!

Great prices but horrible service with appliances. Waited 40 minutes for assistance buying a big appliance. Ridiculous. The guy simple ignored us. I guess the price must come from horribly trained employees. Spent all evening here… They didn’t even have their sale appliances in stock! Why would you advertise it? I ended up calling Lowe’s, was transferred to appliances, immediately had help in finding the appliance, ordered and will be here in a week! And it was $ 1 cheaper. Go to Lowe’s.

Not helpful. Employees are confused and lazy… Corporate needs to step in and do some improvement of their own… Maybe replace the management. But it’s better than lowes.
Example:
Me: Where are your pooper scoopers?
Manager: They’re out of season.
Me: Dogs poop seasonally?
Manager: Silence…

I am here about once a week because I own a house. I am here twice a week when it is spring time and it is time to plant me some veggies. All the employees are real nice and always helpful. This home depot for some reason lets people bring in their dogs and I see people taking full advantage of that even though other Home Depots have put the cabosh on it. Which is nice but kind of annoying.
I love their return policy when my plants take a nose dive or when I buy the wrong light bulb which I have done more than once.
I like home depot better then the other big box home store. There seems to be better prices and more selection. Good times.

This store is pretty much like any other Home Depot store except there’s something weird going on at the service desk. They seem to have 10 people milling around and no one has a clue, plus the senior staffers seem downright unfriendly. As with one of the other reviewers here I had a rude staffer who really seemed like she was trying to impress her coworkers with how sassy she could treat me and get away with it.
The floor staff are helpful though. I had really good experiences with several of them.

While in the plumbing isle today, I was asked if I needed assistance. After a brief pause trying to formulate how desperately I needed help, I was rudely cut off with the statement «If you don’t speak up I can’t help» and he walked off. I get the impression he was desperately trying to impress the young lady trainee that was with him. I only shop at Home Depot maybe 5 times a week, but that will no longer be the case after today.
With Lowes only a block away and almost no difference on price, it seems illogical to pay to have yourself treated this way.

Home-​owning brings house surprises, and what do house surprises bring? Well, for us, usually Home Depot trips.
This is my favorite of the Home Depots we’ve frequented. And by «frequented,» I mean a peak of four visits in one day in a plumbing adventure gone awry. The store is laid out well, they’ve always had what we needed in stock, and the personnel (save one guy in plumbing) have always been helpful and friendly. I am still somewhat hopeless in the areas of tool identification or whatnot and frequently show up with husband-​provided lists and pictures of what I need, and the people at this store have always gone out of their way to make sure I go home with the right stuff and don’t feel too much like an idiot. Prices are good and parking is plentiful, even on Saturdays when it’s totally packed. We ordered carpet from this Home Depot, and they made the whole process pretty easy.
If you’re going to end up at Home Depot every week, this location is a good pick.

I like Home Depot because the associates are very helpful and available. The last time I came in, I needed help finding the correct drywall anchors. The gentleman who helped me spent a full ten minutes showing me around the section and explaining the differences between the products — and he acted like he was happy to do it, too. I left confident in my purchase, hung my shelves, and have had no issues with them since.

Since we arrived in Littleton, this location of Home Depot has been our place to go. Recently we purchased all kinds of materials and plants to do some gardening in the front yard of our house. The staff in the gardening department is spot on — we were looking for perrenials that could handle a lot of sun. Needless to say we foiund all kinds of goodies! We’ll also probably purchase a storage shed there as well. Needless to say, the staff is friendly and knowledgable, so we will continue to come here when we need home improvement items.
Tip: Saturday afternoons are insanely busy!!! Parking is also tough to get at that time as well.