Lowe’s Home Improvement

I had a very frustrating experience with Lowe’s recently. It was blatant false advertising. We wanted to buy Pergo flooring and have it installed. They were advertising $ 0.89 a foot for installation. The total should have been about $ 1,700 for the material, installation, carpet removal and pieces between the Pergo and carpet or tile floors. Instead, after we paid $ 45 for the estimate, Lowe’s came back with an estimate of almost $ 3,000. The installer added all kinds of extra fee, including a $ 242 access fee for a condo that is on a ground floor with no stairs whatsoever, the floor needing to be installed being right behind the main door! We went with another store that advertised a more expensive product and $ 1.99/square foot installation fee, and saved about $ 700 for the material, installation, carpet removal and pieces between the Pergo and carpet or tile floors compared to Lowe’s. Why do they advertise a sale when they pack all kinds of hidden extra fees to avoid honoring it? This is scandalous!

I go out of my way to visit Lowe’s because they have what I need at great prices. Their staff is always available and so friendly! Been to several in the area including this one. Always have a good experience.

Super horrible customer service ! I recently bought a expensive samsung washer and dryer set with a extended warranty. I got home and realized that I had misplaced the receipt. I figured I could just call and get the receipt emailed. Easy!!! Right? Wrong! After being on hold for nearly 45min– they were unable to get it together! First they couldn’t find me in the system at all! This was rather alarming as they are supposed to deliver the set to my house. I specifically told them it would have to be in the afternoon. This must have fell on deaf ears because I got a phone call today saying it would be arriving in the am. So of course! I have to call them and let them know that is not the time we agreed on. Nobody answered the phone in delivery! Twice!
I hope I don’t have problems with this washer/​dryer because dealing with the people at this store is very frustrating! Wish me luck! It actually arrives!

It’s a chain hardware store. They have stuff. I need stuff. Even though no one asked us if we needed any help I found what I needed and got out in one piece.

To me this is an A-​OK Lowes. Good selection. Plenty of parking. Associates were about as helpful as any other Lowes (which does lack, but no more than anywhere else).

I don’t know why everyone leaves such bad reviews of you lowes. You have everything anyone could possibly need. You not only have anything someone could need, every emoter has every isle memorized. I can only imagine what their dreams are like.
It’s minor but I even love that you’ll cut some of pieces of wood for free.
So people, don’t hate.

I too, fell victim of the horrible walk thru this store. Not one employee asked us for anything. We did not know where items were. We are remodeling our kitchen and bath. As employees walk by they put there head down. Home Depot is a couple blocks away… make the trip! They have the same items and a MUCH better staff. I cannot believe how not 1 person can even smile at you.

I unfortunately have been to this store on Sante Fe and Belleview a couple of times. Funny how the staff there ignores you and actually goes out of their way to avoid any conversation. If you do get lucky and talk with someone, they are so sarcastic and rude, I usually just walk out and go to Home Depot where its like a breath of fresh air! Seriously, I had a staff person one day at Lowes give me dirty looks and tell me I was blocking parking areas by the pro desk. The outlines on the pavement under the canopy by the pro desk clearly show parking for vehicles with trailers. I didn’t even bother to go into the store, I just told him to fuck off and went over to Home Depot and spent my hard earned money on a company that actually wants your business. How and why does Lowes continue to stay there is beyond me. By far the worst company I have ever dealt with. Never again will I step foot in that place or buy anything.

«F» rating:
Failure to honor extended protection plans and provide LEGITIMATE, HONEST service on a washer I’ve owned less than two years. I purchased a 4 yr «protection» plan.
Fabricating lies to bilk customers out of protection plans while Whirlpool knowingly installed defective bearings which fly apart and cause major damage. No known recall exists.
FACTS.

I am a big fan of Whirlpool and I needed a new Hot Water Heater. Found out that Lowes on S Sante Fe has them. So. I went there and bought a 6^th Sense 50 gal for 419 bucks. Ouch. Guess that is what they cost these days. Anyway, loaded it into my Suburban with my sons help 148lbs it says, seems a little more, but loaded it up and took it home. Removed my old Water heater and then unboxed this new Whirlpool. One of the metal feet was badly bent in, and the side of the Water heater was bashed. This will not do ! I was up set. I paid a lot of money for a beat up Water heater. Called them and spoke to Jason Cottle manager. He sent Bob out with a new one and no Dolly ! So. We Three man handled the new one down to the basement and man handled the other new one back up ! What a work out !! Whew !! So we unboxed the next new one together and … Behold !! A nice new Banged up Whirlpool Hot water heater !! I said. Bob !! You were here and unboxed it with us and you too see it is bashed really bad near the control valve. Made it hard to put the control Valve cover on it was bent so badly. Bob Said he would let Jason Cottle know and have Jason Call me. We waited an Hour with no call, so I made the call. Jason said he is bending over backwards for me !! I asked he what he means by that? I am not wanting any special treatment here, I only want what I paid for. And that is a new Whirlpool Hot water heater !! He said. The Dent should not hurt anything and would give me a 10 percent discount for the dent. Reluctantly I agreed since I need Hot water !! So. I installed it. And. Once filled and burner going, I hear Water drops hitting the burner !! And the flame going yellow !! I have a Crack/​Leak in the heater !! What the heck are these guys doing to these Whirlpool Water Heaters? I called for Jason, Ring no Answer, Spoke to the next Manager on Duty Bryan. Bryan was nice and apologized for all these headaches !! He truly sounded sorry. Told me he had no more of the 6 year warrnty Heaters but would Truck out to me Yet Another Whrilpool 6^th Sense 50 Gal 9 year waranty version. I agreed. I drained and removed the leaking one. About an hour or so later, the Lowes guys with a Truck and Dolly this time arrived with the new Heater. My son and I labored to get the leaking Whirlpool up the stairs out to the Front. Whew !! What a Work out !! I am beat !! Started this at 0700hrs this morning, now 1700hrs. And counting. These guys from lowes had a dolly and trucked it all the way down to the basement and even cut the box open and removed this ANOTHER NEW Whirlpool Hot Water Heater. 3^rd time is the charm. right? Right after they pulled it out of the box, we all noticed a bash near the control valve. I said. Wow A Bash right in the same spot as the last one !! But so far, this is the least damaged Heater so Far !! I should have made them take it back right then. But. I let them go. And I worked on installing it. Got it installed. Dent is towards the wall so you can not see it… Big deal. Right? Anyway. Open the faucets and began the filling. Right as the filling started, I hear the pop off valve hissing air !!! I grab the lever and it feels sprung. Like the spring is shot or something. I pull the lever towards me and the hissing stops, I push on it, the hissing begins again !! And then I notice the damage to the pop off valve lever and tag. Oh no !! What the heck is Lowes or the Truckers or fork lift operators doing? What? This is un real !! So. I pull the level out to make the hissing stop and let it be. Then my long copper vent or drain pipe will not screw into the pop off valve because it is bent downward !! Oh no !!! The pop off valve is solid brass !! So it must be the tank that is bent !! !!! Oh no again !! I call Bryan at Lowes. He says. The only people that can mess with the Pop off Valve are Factory Whirlpool agents. I said. What? I told him I am done. I want my money back. Bryan, you guys come and get it and give me all my money back. I am done. I took an ass whipping of major proportions… I am done with Lowes… Wow !!! I am almost 60 years old. I have never ever in my life ever had an experience like this with a supplier. Never !! I am surprised Whirlpool is not looking into this as to how and why a supplier like Lowes can do so much Damage to so many Water heaters. A vendetta against Whirlpool or what? And what about me? This is the 4^th of July. I am off today and should be with the Wife and Kids enjoying my day off. I have well over 10 hrs into this project now. I am Beat !! But. That is life. And life is telling me to keep away from Lowes… I must admit I am terribly disappointed in Lowes and the fact that Bryan told me he can not come and get this Whirlpool until after 2pm tomorrow. I If Whirlpool or anyone wants to contact me for more info or ideas or help, Please do. 303−459−2780 wk and ask for me. Duane.

resist not to go unless you know exactly what you are looking for! poor customer service. I had 3 large boxes of ceiling fans, a 4ft alum dryer duct, plus other things and I had no other choice than to check out through self-​check out. I expressed my frustration to the check out lady of why no one else is at the registers for large products and she reported she’s been requesting management to provide the service but they don’t listen to her. in addition, when I asked assistance on where to find things the workers would point and say «at the other corner of the building».

I am a contractor working and living in Littleton and have patronized lowes for the entire time I’ve owned my business (1998)… I recently had occasion to buy a water heater and other materials to get a home ready for sale … To my total surprise and dismay, I saw that my friendly dog, that all the staff and customers rushed to pet, was no longer welcome! I promptly went to Home Depot less than a mile away and had a nice shopping and socialization experience with my dog! At least this store has lost the $ 3000-​$ 5000/​month we spend in materials!

Just simply the worst customer service in the paint department. I walked out without actually purchasing anything. Asked if they had a product just told me «it should be down the aisle» after observing me standing there looking for the product.
Do yourself a favor, go somewhere else for your hardware needs.

My husband and I bought a washer and dryer from Lowe’s on ⁹⁄₁. The in-​store customer service was okay… but we did our research at home and didn’t really need much assistance for the purchase. The price DID beat all the other big stores by quite a bit and our travel rewards card gets 4x the miles for Lowe’s purchases. (This earns them ½ star from me.)
Then, delivery day came. The day before, we called to confirm their delivery window of 1−3PM. First, they could not find our information. Then, they only saw that we bought a washing machine and not the dryer. Once they did find our correct order, they said «oops… we’ve got to bump you to a later delivery date,» to which my husband responded with his fear-​of-​God voice saying he had rearranged his work schedule for this delivery and they would have to «bump» some other poor customer. Later in the day, they called to say their delivery truck had broken down and we would get our appliances «later» in the day.
At around 8:45PM, the Lowe’s truck rolls up to our front door. The two gentlemen who delivered the washer and dryer could not have been more friendly or professional. They did an awesome job despite having to haul these heavy beasts down our steep and narrow staircase. Their attitudes were terrific… and this is impressive considering 1. their day of a broken down truck, 2. the fact that we were NOT their last delivery of the night, and 3. it was the night of the Broncos home opener against the Ravens. They even spent time going over the basic how-​to of our new appliances. These guys earned Lowe’s another 1 ½ stars from me.
Unfortunately, the story doesn’t have a happy ending here. We purchased two accessories (stainless steel dryer vent and metal washer fill tubing) which were left in the original delivery truck. So, here I am on a Sunday morning waiting for a call from Lowe’s to complete our purchase that we made 15 days ago. I am hopeful that it will go well, but am not holding my breath. I’m Unilocaling instead…
Oh… one more thing. We signed up to be a Lowe’s Rewards member. As new homeowners, we thought we’d be returning frequently to this store. (HA!) Don’t bother… their online registration doesn’t work well and won’t record your purchases.

I like this store. It’s big, it has a wide selection of items, and it’s pretty easy to find what you’re looking for. In my experience, the staff are not quite as friendly and helpful as at the Home Depot across the street, but they’re certainly not bad. I like looking through the second-​hand paint cans here; it’s a great way to get cheap paint for craft projects and such.

How do they stay in business?
I’m by no means a HD fan… every other visit to a home improvement store I will cross the street to Lowe’s or HD to be balanced in my home improvement purchasing.
This review is for this location [Littleton /​Santa Fe] only… as the one in Louisville is marginally better.
Main complaint… They are perpetually understaffed… and the staff that are there… are as pleasant as a nasty rash. seriously… they actually go out of their way to ignore you, customers are an imposition on their collective work day.
It is actually amusing in some perverse way.
How two competitors can be so opposite is fascinating… A zillion people say hello to you in HD to the point of ridiculousness… and in Lowe’s they hide from you or divert their eyes as they walk the aisles in fear of customer contact.
Then there is the checkout experience… Honestly… lady. in this day and age way too many companies know way too much about their customers…
NO I don’t want to join your club that tracks every purchase I make [so you can remind me next year of the garden hose I bought this year].

Not sure why the reviews are so poor but here’s why I am a fan: the LIGHTING SECTION beats the PANTS off of Home Depot. Seriously, I am pretty loyal to the Depot but when it comes to lighting, the selection is shameful. Enter Lowe’s. The selection is great and well-​priced. Ceiling fans, lamps, outdoor lights… the whole gamut.

LOWE’s, you’re beginning to turn into the sheisse Home Depot model of sheisse customer service.
Just fucking stop.
If I ask where the light switches are, don’t say, «I assume you would find them in electrical.»
I’m asking because, believe it or not, I may not know the lay out of the store, and I may not be in the mood to spend 6 hours perusing every one of your fucking aisles.
So very disappointed.
You must be hiring ex Home Depot personnel.

I am one of those people who doesn’t learn my lesson the first time. For instance, I don’t know why it takes me years to get around to what some people would consider «basic» and «necessary» improvements — like new counters. But, here I am, years later in my house and finally! getting around to installing new counters in my kitchen and bath. This is what brings me to Lowe’s. I visited their primary competition, Home Depot, and got a bit of information but I wanted to shop around and make sure that I get exactly the flavor of formica (or whatever) that I want. I like to be educated by the experts: tell me what I need to know and tell what I know I don’t know and tell me some more. So I was really bummed by my experience at this Lowe’s.
When I arrived, around the noon hour, there was one employee in the kitchen area who appeared to be working with a customer at her desk. So I strolled around and spent a good time trying to figure things out on my own. Some time later I mosied back around to her desk where she was still talking with her customer. «Thorough,» I thought to myself. Good sign. She actually asked me if I needed help and I explained that I was shopping for prices on new counters. Her reply was a cryptic lecture about how formica is a brand, not a product, and it all depends on if I want flat counters (huh?) and that she couldn’t give me any prices until I had measurements. So I get the «price depends on measurements» piece, but I really would have liked a little more patience to walk me through options. This isn’t the level of help I have come to expect from either Lowe’s or Home Depot (which I tend to patronize more only because there’s one closer to my house). So I’m surprised by this bummer experience. Turns out, too, that the person I thought was a customer was actually a vendor. I wish she would have stepped it up to help me instead of what turns out to be chatting it up with a buddy.
Although I typically will buy things that I’m familiar with at both stores, unfortunately, this particular experience is going to send me back to Home Depot for my final purchase of new counters.

Lately since both Hubs and I are doing some home improvements, we visited this Lowe’s. I like this Lowe’s. Arent sure why? We were there on Thursday June 4^th 2009 since we were in this part of the neighborhood.
Apparently, we managed to find the «Bathroom Kit» that we need for the bathroom refurbishing we need to get done. There were other items like certain faucets that we were eyeing for and this Lowe’s has it.
They also have the ceiling fans fixtures that we like, though I cant deny they dont have this «particular model» that other Lowe’s that we have visited at other parts of the town. Why cant all the Lowe’s across the state carry the same inventory? Oh well, it all depends on the management of each Lowe’s and the location on where the Lowe’s is situated that might determine the demand on certain inventory.
Another thing we look for was the blinds and the lighting fixtures we need. The staffs are accomodating, inviting and willing to assists us when we cant find certain items.
Among other things, while we were there, there arent any many customers, perhaps since its a weekday and its like after working hours. For this I like this Lowe’s. Definitely a return to this Lowe’s since I like the items here for our home improvement needs.
LOWE’S Of Littleton, CO # 2419
5095 S. Santa Fe Drive
Littleton, CO 80 120
(720)-587−1065