Quality West Heating & Cooling

Rob was relentless in his pursuit of understanding why we were hearing weird crashing and banging noises when our boiler system turned on and off. An old and complex system with a ton of different zones, it took multiple visits and approaches, but he wouldn’t rest until the issue was resolved. I really appreciated his honesty, responsiveness, and friendly service! We will absolutely only call him from now on. Feels good to trust someone in this business!

I used this company based on a referral from my realtor, which I should have known better. I don’t know why we have such bad luck when it comes to home repair or home improvement companies, but our streak continues. Basically they over promised and under delivered! Too bad, I had high hopes since Rob said he wouldn’t let us down like all the other companies we have dealt with in the past. We are going on almost two weeks of waiting for them to correct the issue that the city inspector found when checking their work. I understand you got your money, but have some integrity and finish the job to the standards that you promised you would. I was willing to overlook them scratching my floor all up, scratching my dryer and not cleaning up after themselves when they were finished, but I can only take so much. Take everything at face value and just know that they will say what you want to hear to get your money, but don’t expect the same service after the check clears.

These guys are phenomenal! We used them to install AC and replace a boiler in our old house a few years ago and just used them again to replace our AC in our new house. They are friendly and honest. They always explain what is going on and your options for fixing the situation. Rob had all of our AC options on the iPad so we could compare what system we wanted to get. We got quotes from multiple places and they were the best in terms of price. They were able to schedule very quickly — within a few days to replace our broken AC. They were prompt — said they would be here at 830 am and were ringing our doorbell at 830 on the nose. Very courteous and respectful during the work and cleaned up after themselves! Can’t recommend these guys enough!!!

Rob and the Quality West team have worked on my AC and replaced my furnace. I have found them to be refreshingly honest and trusworthy in terms of the work they do and services they provide. I have found their quality exceptional and their pricing very fair and competitive. They are my only HVAC contractor, and the one I send my friends to, for that reason. Contractors you can fully trust are hard to come by which is the reason why I will not go anywhere else and feel comfortable recommending them.

Wow! I was really impressed by the level of service I experienced from Rob at Quality West. I called them this morning to schedule a furnace tune-​up and they had someone at my house that day. The technician, Rob, showed up at the time promised and got right to work. I had also asked them to provide a quote on a new electronic air filter and new furnace. After Rob had finished the tune up, he took me through the options for both a new filter and furnace. He had all the information and brochures on an iPad which made it easy to review and also was able to email me all the information. He did a good job explaining the differences to me and at my level and I didn’t feel pressured at all for any particular item; he just laid out the facts. My furnace is old (1989) and inefficient and so it would be a ripe opportunity to suggest an unneeded repair but Rob let me know my furnace was in good shape other than being old and less-​efficient. I am planning on getting a new furnace in the next year or so and will likely use these guys. If you are planning on using them, they have coupons on their web-​site.