McDonald Hyundai

After several days of the worst customer service I have ever experienced, my wife and I just pulled our car from your «service» department. The man who we were dealing with never contacted us not one time over the course of nearly one entire week. Each time we were forced to reach out to your team, there was never any information and anytime we dealt with this man in person, he was rude and had a bad attitude. You really need to reconsider who’s running the show and you should consider having your «service» department actually offer a service that is worthy. I am happy that my money did not go into your cash register and your parking lot will never see me or my car ever again.

Excellent customer service, very easy to work with! Brad Long was extremely helpful and friendly and made the buying process simple and fun.

Went in for oil change and tire rotation. Quick. Easy Efficient

I bought a 2011 Hyundai Sonata from McDonald and they talked me into an extended warranty. I only used the warranty once for a small item. When I traded the car at 60,000 miles the Toyota dealer told me to turn the warranty in for a refund. I called the warranty company and they said to call the dealer (McDonald). So I called, and emailed, and called and emailed and call and wrote a letter. They finally assigned someone to help me and the next thing I know his email is no longer any good. I wrote another letter and then gave up. They stole my money and I wouldn’t walk back into that place for $ 100. Deal with these guys and you will be sorry.

6 hours for a walk in oil change! Wow! They suck here and they can’t stand to take my pre paid vouchers, let me know what a pain I was for using the oil changes I already paid for. Told me to go somewhere else next time because my voucher didn’t even cover the $ 126 oil change. This place is a waste of life told me it would take about 2 hours, but no I didn’t sit and stare at them all day so it took six hours. When I went to pick it up they asked if I wanted the complimentary car wash… How much longer would they have been?! Never going to do tell anyone good things about this place.

So I’ve been waiting a while to start my social media rant against
McDonald Hyundai Car Dealership. They probably thought I’d slink off quietly but no… I’ve bided my time and now I vent!!! Four exclamation points worth of venting. Can you hear me now Jon Bittrolff (why can’t I tag him?) Today was the last straw when I wasted my time going to get new tags. McDonald Hyundai sent me a letter saying I needed to go, but turns out they filed the paperwork as a new purchase rather than the end of a lease. That’s an hour you owe me. My second disgruntle (it’s a word I looked it up.) is I prepaid for oil changes etc which seemed like a good idea at the time, but every time I went in it took at least 1 — 1 ½ hour. I am in and out of Grease Monkey in 15 minutes. So I regret prepaying for the work. Won’t make that mistake again.
But my biggest complaint is how you stole $ 599 from me for a Dealer and handling fee. I already paid that in 2012. Your contract said N/​A for additional fees. Then three years later you charge me the same fee! I cry bullcrap. Your lame ass ‘new transaction’ is bull. The car stayed in my possession so you didn’t do anything but a little bit of paper work for $ 599.
I sent the following email twice to Jon Bittrolff GM of that place but got no response at all. So I’m posting this on Facebook, Unilocal and where ever else I can think of. Hopefully you lose some business.
Also stop sending me surveys. I already told you I hate you and you are just being needy.
Hi Jon,
I’ve been speaking to Joe regarding the purchase of the Sonata I leased from you in 2012. Joe is being firm in the stance that the dealer/​handling fee of $ 599 can not be waived. I am quite upset with that since this is the first I have heard of that fee. It was my understanding both from the contract and my conversation with the salesman that at the end of the lease I could purchase the car for the agreed fee of $ 17,646. I read my contract quite closely and as you can see from the attached picture the of the contract it states that «You have an option to purchase the vehicle at the end of the lease term for 17,646.90 and a purchase option fee of $ N/​A. The purchase option price does not include official fees such as taxes, tags, licenses and registration. «
No where in the contract is a second dealer and handling fee disclosed. I paid one in 2012 and was fine with that, but 2012 was the time to disclose a second fee — not now.
I couldn’t find Colorado law, but this link from VA encourages me to believe I would have a strong case in small claims court if you do chose to collect this fee.
Additionally I’ve had a positive relationship with McDonald Hyundai for the last three years and am not sure it is really worth $ 599 to make me an extremely unhappy client.
Please let me know your thoughts on this matter.
Here is the article reference above. I have bolded what I believe to be the relevant passage.
Dealer Processing Fee on Exercise of a Lease Purchase Option?
A customer who leases a vehicle generally has the option to purchase it. May a dealership charge a dealer processing fee to a customer who exercises that option? While dealers may have justification for doing so, the practice could lead to liability.
Is it Authorized?
The Consumer Leasing Act and its implementing rules in Regulation M mandate many lease disclosures. Relevant to this article, a lessor must disclose whether the lessee has a purchase option, if so the full purchase price when the option is exercised, and when the customer can exercise the option.
The most important clarification in determining the propriety of a processing fee when the option is exercised is in the Official Staff Commentary explaining Regulation M. That clarifies that the price listed in the purchase option clause of a lease must be disclosed as:
A sum certain or as a sum certain to be determined at a future date by reference to a readily available independent source. The reference should provide sufficient information so that the lessee will be able to determine the actual price when the option becomes available.
The comment also clarifies that «purchase option fees» may be included, either as a part of the purchase price, or as a separately itemized element.
Given these requirements, how may a dealer add a doc fee to the price that the lessee has the right to pay under the lease? The vehicle price or the method of determining it from a specified source is stated in the lease. That price may include a purchase option fee, or one may be charged if separately stated in the lease, but that is a fee for the lessor set at the beginning of the lease. Adding a dealer doc fee to the customer’s purchase transaction at the termination of the lease is probably not authorized in the lease or

DO NOT PURCHASE A VEHICLE FROM MCDONALD HYUNDAI UNLESS YOU WANT TO GET RIPPED OFF AND LIED TO.
I purchased a 2008 Chevy Impala with 117,306 miles from McDonald Hyundai on August 20^th. I was confident at the time that I had bought a good working car as they showed me the Inspection Check Sheet and the Service Invoice of what they «fixed» prior to placing the car on the lot for sale. However, by the following week, I was ready to take the car back for several reasons:
1) The back door locks would work only when they wanted to, via the key fob and the lock button on the front doors. This is a HUGE problem as the whole reason I wanted to buy a new car was because I am pregnant. I am going to need access via the backdoors for a car seat for my baby. This was also VERY concerning as on the «service ticket» this was notated as being «fixed.»
2) A fan/​blower motor was on intermittently, then consistently, even when the key wasn’t in the ignition. This, again, was listed as «fixed» on the service ticket. When I brought this up to Jeremy Gamble, the dealer I had worked with, he stated that the previous owner put in an aftermarket air intake and that was «normal.»
3) When going from reverse and into 1^st gear, and from 1^st gear into 2^nd, the car would shift extremely hard, indicating something was going on with the transmission.
Now, had ANY of these been present during the test drive, there would have been no way that I would have even considered purchasing this vehicle and putting down $ 900 cash of my hard earned money.
I had contacted Jeremy Gamble that week and was told to bring it in whenever I could. However, the dealership is about an hour away, one way, from where I live and I was unable to take time from work to drive that distance. I advised Jeremy of my dilemma and that I would have time before work on that following Tuesday, Sept 1^st. He said ok, that it shouldn’t take that long to look at.
I drove to the dealership Sept 1^st and had called Jeremey at 9 indicating when I would arrive. Upon arrival, the service manager, Virgil Esquivell, said that he didn’t have time to look at it that day, unless I left it there for the whole day. Unfortunately, I did not have the day off and had to drive back home. I called and left a voicemail at 11:00 for Jeremy indicating that I wasn’t able to go back to the dealership that day due to work constraints and what the service manager had said. And that I would also need to secure a ride to take me home from the dealership and to work the following day in order to take the Impala back into the dealership.
I dropped off the Impala the following day, Wednesday, September 2^nd at 9am. I was told that they would give me a call by Thursday the 3^rd and it should be ready. I never received any phone call. I finally called on Saturday, Sept 5^th at 2:50 and was advised by the Used Car Service Dept. Manager, Allen Walsh, that there was a recall on the ignition switch, so they sent it to a Chevy Dealership to have it taken care of. Mind you, they had not addressed the original concerns as to why I took it there and NO ONE had bothered to call me, the owner, as to what was going on. He stated that he would give me a call on Monday, September 7^th to pick it up.
Monday came and went with no phone call. Giving them the benefit of the doubt, thinking that they had a lot to work on, I called again Wednesday September 9^th at 12:15 and talked to Allen. He advised me that the fan sound I was hearing was due to the Actuator and that they were going to fix that. I asked about the locks and the shifting and he said they would look into it the following day and that it should be ready. I never received any phone call. Once again, I called on Friday September 11^th at 10am and was unable to get ahold of Allen Walsh. I left him a message inquiring about the Impala. I never received any phone call back. I called Saturday, September 12^th at 12:45pm to Jeremy Gamble regarding the Impala. I again, never received any phone call back.
It is absolutely RIDICULOUS that I have received not one single call regarding the status of this Impala. It is equally ridiculous and downright shady that according to the service invoice, several of the items that were marked as «fixed» were not, per Allen Walsh himself. I am paying for a vehicle that I have not had for nearly 2 weeks and not one single call was placed to me giving me an update. At this point, I just want to get rid of the car and go to a different dealership that actually VALUES their customers.

DO NOT BUY FROM THIS DEALER! Once you buy a vehicle from this company, you are on your own. Even in the case of standard maintenance issues, it is your fault as a vehicle owner even if you have taken your vehicle here RELIGIOUSLY since day one. My favorite was the bad ball join due to excessive off-​road driving… you know… on the way to and from school in downtown traffic. I love 4-​wheeling and off-​roading in my Santa Fe.
The service department guys are numbskulls. If you are a woman, steer VERY clear from here. They are condescending and treat you like you don’t know to put oil in the washer reservoir. The general manager is also very condescending and won’t even let you talk. The good news is that when you go in to talk to them about vehicle issues, you leave wanting to call the cops.
Again…do not buy here unless you want someone who never wants to see you again.

Avoid this place for service, even if it is covered under warranty. We brought in our 75 year old grandmother’s 2006 Hyundai Sonata for servicing. We had received a recall warranty extension notice in the mail that was for a problem we were having with the airbags. The passenger airbag was turning off when there was a passenger in the seat, extremely dangerous. Naturally, Hyundai was mandated by the Government that this was a safety issue and Hyundai was ordered to recall nearly 500,000 vehicles that were affected. When we dropped off the vehicle for an appointment, we handed the paperwork off to the service underwriter Brandon. He was quick to tell us that this wasn’t a recall letter, just an extension with the warranty for the problem. We explained that we had the issue and he continued to talk down to us for several more minutes as the paperwork was finished. They had the car for several days, and found a few issues that needed to be addressed. Among them was the air bag sensor that needed to be replaced at a cost of $ 350+. We went online and produced a copy of the recall and brought it in. We asked why the recall wasn’t being performed and why we were told that we would have to pay for it.
We were again talked down to by the service writer and the service manager, Virgil. They tried to explain that the recall wasn’t a real recall and rather was just something the government was lying about. They looked at the recall notice and then tried to say it didn’t affect our car. They looked at their computer and nothing was flashing regarding the recall applying, even though it clearly did. Eventually the service manager showed us a copy of the actual recall that moments earlier did not exist. He showed us that it was there, but then could not tell us if our vehicle was covered by it. He indicated that he would have no idea if a recall applied to any vehicle unless the computer directly told him. He provided a phone number for Hyundai Corporate for us to call.
We went out of the dealership and immediately called Hyundai Corporate. In minutes we were connected with someone who was able to look up the recalls that were valid for our vehicle and sure enough the air bag sensor was one of them. She could not understand why we were blatantly lied to. She filed a formal complaint for us and said she would be dealing with the dealership on our behalf to get them to do the work.
Hyundai Corporate came through with the recall and ORDERED McDonald Hyundai to do the work. We did not want them to touch the car (much rather had taken it to a different dealership), but they had scheduled the service and gave us no other choice. When dropping off the car, the service writer Brandon called letting us know there was a recall out on our vehicle for the system we had fought weeks earlier with him to have done. The same recall, he and service manager Virgil claimed didn’t exist… the very one we were on the way to drop the car off to have repaired.
In the end they repaired the vehicle, under the recall warranty that was 100% valid for the car.
On a previous visit to McDonald Hyundai our 75 year old grandmother brought her car in for an issue relating to the brake lights (another recall!), rather than replace the inexpensive brake light switch under warranty. they charged her for a complete $ 2400+ wiring harness for the vehicle. Which DID NOT solve the issue. They apparently didn’t even check the brake light switch and ended up replacing that the next time around, which did fix the problem. She paid $ 2400 for ABSOLUTELY no reason. The State of Colorado has very strict laws on repair facilities recommending repairs that don’t actually need to be done. We will be filing a complaint with the state.
We will never buy another Hyundai, and I’m inclined to avoid ALL McDonald dealerships from now on.

I drove to McDonald Hyundai to get my VIN form filled out, but also to gauge whether I’d like to get my service done there. After today, I think I have my answer.
I walked in, and there were 3 people behind desks in the service center. No one greeted me. I stood there, awkwardly, waiting for one of them to acknowledge me. Eventually a man put me out of my misery and asked how he could help me. I told him, and he said it’d be no problem.
It took about 10 minutes, and then I was supposedly good to go. I was sitting in my car, looking at the form, and I realized that they didn’t fill out part of it. I go back in, and walk up to the now only one woman sitting behind a counter. I told her that the form wasn’t filled out all of the way and she said «No, it is, because it’s out of state. We don’t fill that part out.» I thanked her and left.
Wouldn’t you know that when I drove all the way to get my vehicle registered the form was filled out incorrectly? And one of the parts that was wrong was the part I had specifically asked about?
I’m giving 2 stars because a) they did it for free and b) the sheriff’s office I eventually had to go to instead to do it correctly said that dealers get it wrong all the time. Still, if they can’t even do a VIN form right, I’m not feeling very confident in their abilities elsewhere. I’ll drive further to get my service done at another Hyundai dealer.

DO NOT BUY FROM THIS DEALER!
I was uncomfortable from the start, but things went south quickly from just being uncomfortable to just an overall bad experience.
Suzanne the saleswoman is nothing at all like the other review. She’s actually one of the worst sales people I’ve ever encountered. Pushy, dishonest and incompetent. So the other reviewer says Suzanne Dumont is «incredible»? Really? That’s just more hype and a total fabrication in a dishonest review. Probably a phony review posted by one of her friends or even another McDonald employee. The reviewer who posted this hype review has only posted one review to Unilocal,and you guessed it, this is the one! What a coincidence, don’t you think?
Jon Bittrolff, the General Manager is also someone I would not choose to work with again. Very arrogant, self-​absorbed, etc. Seems to think he’s smarter than everyone else. You know the type…
As for the dealership itself, there is just that slimy POS feeling about the whole place. And, per the above, posting phony reviews to Unilocal should be criminal consumer fraud, and dealers who engage in this practice should be prosecuted and shut down.
There are of course plenty of other negative reviews on this dealership, so not all of the reviews are phony!
Many issues, and I do not trust this business at all. I will therefore never do business with this place again. You make your own decision as a consumer… but you’ve been warned. Fair enough?
Oh, now let the drumroll begin as the dealership will now issue a phony reply to my review… just like they have for all the other negative reviews. How very clever of them to try to further manipulate the Unilocal process!

David showed me their 2004 Ford Escape and I was impressed, I let them know I was interested and considering it with other options. They gave me a price, and I bought it. David assured me that McDonald Hyundai takes care of their clients. He also assured me they only sell good cars without problems that are good to go.
I brought it in for the detail and asked them to get the brakes to stop squeaking, I picked it up and drove it away and they were still squeaking.
Then 2 weeks later my alternator died on me in the middle of an intersection. McDonald offered to replace it at no cost, which I was very pleased about, I also asked them to get the brakes to stop squeaking again.
When I picked it up again the brakes were still squeaking. When I say squeaking, I mean excruciatingly screeching to the point that it would drive you mad if you didn’t get it fixed. So I then brought it back AGAIN a week later and they told me they can’t get the squeaking to stop and to replace the brakes will cost me $ 400. And they still owe me $ 90 for the tow, which the Hyundai tow service told me they would email the receipt which I still haven’t gotten.
When you tell me you only sell cars that are good to go and then this happens, you should take the loss for your customer to makes things right. I have bought 2 other used cars in the past with NO problems after. All I want is 30 days without a problem on this thing. In my opinion this is a complete violation of ethics, and I honestly feel lied to by their salesman, which is the reason I am rating them as low as I am. I will update this with the final outcome.

We purchased a pre-​owned vehicle from McDonald Hyundai about a month ago. We had a pretty decent experience as far as the sale went. We did feel we got a fair price on the vehicle though we knew we wanted it and what we would pay for it before we even went to the dealership. However, the windshield had a small crack in it and the dealership said they would send someone to our house to replace it. It has taken about 4 weeks to get this done.
I was told their contracted glass company would call me right away to get the window fixed. After about a week and not hearing anything, I reached out to our salesperson only to find out he was no longer with the company. I then reached out to Ryan, the pre-​owned car manager. When he finally got back with me he said he’d have someone get in touch to take care of the window. Again, nothing. I called and/​or left messages with Ryan at least 4 times before finally leaving a message with the General Manager. I never spoke with the GM but he did have his Service Manager call me. The Service Manager was the most helpful of anyone at McDonald we dealt with. He was very apologetic and immediately had their contractor call me and set up a time to replace the window.
It’s too bad that it took so many weeks to get someone to help us with a simple window replacement. I felt like it was because we hadn’t purchased a brand new vehicle. Either way, the pre-​owned management gets an F but the service manager gets an A+. He was friendly and super helpful. Had I not waited almost a month to get this situation resolved, I’d give McDonald Hyundai 3 stars instead of 2.

Follow up to previous review. I have to give kudos to Jon, General Manager, on how courteous he was in handling the significant over pricing of a vehicle I bought at McDonald Hyundai. I ended up losing several thousand dollars because of not being an informed buyer. Lesson learned… Know EXACTLY what a vehicle is worth before buying at MCDonald Hyundai.

My wife took our 2013 Sonata to this dealership with a problem with out bluelink remote start. The service technician proceeded to accuse my wife of having aftermarket alarm system installed, which we did not. Said it would cost $ 200 to disconnect a wire, $ 200 for a wire. I called the dealership where we bought the car and they were stunned that they would try and charge that. They offered to correct the problem for free. Do not let your wife/​girlfriend/​mother go to this dealership alone, typical trying to gouge the woman with a car. Skip won’t be getting any of our business.

We had a excellent experience purchasing our new car at McDonald Hyundai, and can’t speak more highly of our salesperson, Kristy Woodyard.
We ended up trying out McDonald after a horrible experience over at Larry Miller Nissan down the street — who pulled the bait and switch after we signed a financing deal and drove home only to get a call later with a higher rate. This dealer makes its money by bank kickbacks to sell loans at insane rates (avoid Miller Nissan at all costs).
Instead, Kristy was very no-​pressure, patient and transparent — explaining where we were throughout every stage of the purchasing process and how our financing offers were shaping up.
When we were handed off to Rune Nilsen in finance, we knew what bank offers had come in, what rates were available and we ended up getting an amazing deal that we felt informed about accepting — plus way lower than Miller Nissan (thieves).
This was such a smooth and up front approach that I was a bit skeptical about it at first, but a week after our purchase the only call we’ve gotten was from Kristy checking up on the car, and asking if she could do anything else to make our experience more enjoyable — that’s class right there!
Give McDonald Hyundai a shot and definitely ask for Kristy.

So you know the drill you go into look and sometimes you walk away buying. I walked in there wanting to look at a car 5 k cheaper but of course that one was sold. I would say meh to my experience. I told someone today that I bought a car didn’t receive a deal, paid what the car was worth and didn’t get all I wanted with my trade in. they did however fudge the numbers a little. the sales person was knowledgeable on the product and they were a fairly nice people but I did walk away feeling that I got a car at regular price nothing grand about it
This is a work in progress so if the dealership in the next few years fairs better I will write about it. We are married now so we will see.

A horrible experience. I had told the salesperson, Hamid, what I was looking for in terms of a deal for the COSTCO vehicle purchase plan. He was very pleasant and said that we could do it. When I got to the dealership, it was the same old routine of running to ‘the manager’ and then having the finance/​credit guy try to pressure me into a much more expensive setup.
Exactly what I had wanted to avoid. The explanation was ‘this is how the process works.’ Maybe for them, but not for me. The finance guy even followed us out o the parking lot, raising his voice and acting aggressively.
We did what we should’ve done — got the car through AAA, at a savings of $ 5,000. and zero hassle.

If I could give them lower than 1 star, I honestly would. I know that typically when someone writes a scathing review, they only had a bad experience one time and base the remainder of their experience off that. This is only the partially the case for me. I have been taking my car to McDonald Hyundai for a few years now and have only been doing it sparingly, when I have no other option due to scheduling, convenience, etc. More than once, I have reported issues with the vehicle that were written off and ignored by service in hopes I would go away. More than once I have had to take my car in to get an issue fixed and immediately drive back to them after driving away 5 minutes to have the issue reevaluated. When I have asked to have an air filter placed on my seat, they have occasionally installed it for me at no cost, but each time the filter has clearly been mishandled, with oil stains from the mechanics fingers showing on the filter. Their prices were always slightly higher than their competitors but they did offer coupons to bring their pricing in check. The techs have had my car for a week plus two separate times and then kept me in the dark about the status of the repairs after I did express any amount of frustration, no matter if it was big or small.
If you have a Hyundai, run away from this dealership for service. And if you don’t have a Hyundai, I would run away from the idea of buy the car after the number of small quality type issues I have had with mine that break *just* outside the warranty period (read: 10 year/100,00 is not what it sounds like when they sell you on it… more like 5 year/60,000 for any issue smaller than a transmission failure)
UPDATE:
You can see the comment on my review below. The SMALLEST of the concerns I have with the service received from McDonald Hyundai was addressed. No comments about missing issues, reporting issues as fixed that are not actually fixed, and ignoring issues that are reported. I will let you be the judge of how much they care about the negative review based on what they chose to ignore in the review.

This was the best car buying experience I could have imagined. Seriously. Not only were they having a sale on the car I wanted, but they were upfront and clear about exactly the costs. They gave me a great price on my trade-​in (more than I expected) and the financing was better than I could have gotten on my own. Suzanne is the sales woman I worked with and she is wonderful. When I needed to get my car to the dealership to get some of the protective stuff I purchased done, she had someone meet me at the airport, took the car and will pick me up when I return. This is a top quality business and the people are all caring, genuine and honest. I can’t recommend McDonald Hyundai more!