McDonald Mazda

We really enjoyed our car buying experience at McDonald Mazda. All the staff were very helpful and made the whole experience feel very personal. As first time car buyers, my fiancé and I, felt at ease throughout the entire process.
We appreciated Val’s honesty and customer orientation. The test drive with Bob Nichols was enjoyable; he demonstrated excellent knowledge of the vehicle. When working through the stressful financial portion with Tyler, his relatable sense of humor and personable nature made us feel like we were in good hands.
I would recommend this dealership to all friends and new car buys like us.

We visited several other dealerships looking at used Mazda’s and although we found a few cars we liked, we dreaded the thought of spending hours negotiating and buying a car at the other dealership. McDonald Mazda was a pleasant surprise. Eric Jones responded to my internet request — he was friendly, knowledgeable and he helped us get a new CX-​5 for about the same price as a used one. Eric is awesome!
The buying process was quick and easy — both Eric and Paul Lockwood were amazing to work with! I was leary about using a dealership for service after a bad experience but I felt so comfortable with the sales staff — I will definitely give their service department a try.

First time looking at a new car, was not sure about the process, they where very helpful and I drove out my new mazda6 that day. Dealer willing to negotiate over price within reason.

Ian was great to work with! He talked to the dealership and gave me the trade-​in price I was asking for for my vehicle. I love my new Mazda!

I had a great experience here and Victor and Val were so helpful. I would defiantly recommend my friends and family and will be returning when it’s time for a another vehicle.

My wife and I bought a used Nissan rouge from this dealership a few weeks back. Every employee there was nice, friendly, and helpful, Robert Nichols was our salesman and he was great, very helpful, pointing out things to look for when buying used cars. They told us all the traditional things you expect to hear from a dealership: we’re different, we have your best interest in mind, you can trust us. While I thought it was all rhetoric at the time, it turned out to be pretty accurate. We bought the car under the condition that I could take it to another mechanic to have it looked at. They found some issues and I took it back to McDonald Mazda and I sat down with Darrell Harp and Paul Lockwood and they offered to do what they could to make it right. And they did, they took care of everything to my satisfaction and I will defiantly be a return customer.

Great customer service. Jayme is always friendly and helps with whatever my car needs are.

Ian did a great job. We’re very happy with our purchase of our Mazda CX-​5. There was no hassle. We used the Costco purchase program and it was very straightforward. Great job!

Love this place especially for services! Jamie has the best customer service and I’ll never go some where else because of her! I recommend this place for anyone for services! Sales people could use some help as the guy who sold me my car knew nothing about it. I give 5 stars because of Jamie!

I just bought a used Mazda 3 from these guys. My girlfriend also leases from this dealerships and we figured we’d keep it in the family. Eric and Paul helped me get into a great car at a good price. I am happy with my experience. They were professional and very courteous (they must have offered me a drink 5 times). We will probably go back when we’re ready to upgrade to new Mazdas in the future.

Bob Nichols did a great job when working with my boyfriend and I in purchasing our first car together, a 2016 CX-​3 GT AWD. I traded in my 2009 Mazda 3, which I had bought new; so, I already knew what to expect out of the brand, and the car does not disappoint.
More importantly, Bob did a great job with us throughout the process by giving us all of the necessary information, incentivizing our business, and respectfully honoring our desire to shop around. Bob’s balance of knowledge and respect is what helped Carl and I make the decision to stick with McDonald instead of the other two local Mazda dealerships.
I would highly recommend others check out McDonald when in the market for a new Mazda!

Unfortunately for Mazda, my 2006 Mazda 3 absolutely refuses to break down in any way. I wonder if it’s due to the impeccable service they provide. At least I get to visit my favorite service advisor, Jayme, for oil changes. Jayme is hands down the best service advisor I have ever dealt with. Kudos to McDonald for her. A shoutout to service advisor David for the great service today.

Another great experience with McDonald Mazda, specifically their service group Jayme and David. As always, Jayme greeted me with a smile on her face and provided exceptional customer service and went above and beyond to make sure I didn’t have to make any extra trips back. My four year old niece joined me for this visit and she was so happy the Jayme suggested the kids room where we got to watch cartoons and draw on the chalk board. After we left she said to me «Aunt Ashleigh, can we go back, they are are nice!» I definitely have to agree with her! Getting my car worked on doesn’t even seem to be a chore whenever I visit there. Thanks for everything you do! Jayme continues to be the best example of quality customer service I have ever experience!

Friendly staff. Extremely helpful. Always ready to talk customers. The building itself is quite nice with a good waiting area and free water/​soda

I had been looking for a new car for a few weeks. Did the homework through online and dealership visit to test drive the vehicles I am interested in. As most people feel, I was expecting an usual high pressure sales games, however, the experience I had with Bob Nichols was different. I found this dealership through the Costco Auto program.
Mr. Nichols is a nice person, very patient and helpful. I also like the way he talks and treats his customer. One thing that is important to me is NO pressure.
It was a nice car buying experience. Totally different with experiences I had in the past with other dealerships and sales people. Kuddos to McDonald Mazda and Bob Nichols.

5 stars for Ryan Spell in the Sales Department.
1 star for the finance department.
Ryan Spell is your man. He’s been there about a month (transferred from a Mazda dealership in CA to move back to CO). I test drove a lot of cars from several dealerships and hands down he was the best salesman I worked with. He really knows the details of every Mazda model on the lot, he knows the competition, he is friendly, he is professional and he follows up appropriately. He’s the anti-​stereotype for a salesman.
******* IMPORTANT NOTE *******
MAKE SURE YOU KNOW WHAT YOUR INSURANCE COVERS, ASK IF THE INITIAL MONTHLY PAYMENT THEY SHOW YOU INCLUDES INTEREST, ASK FOR PRICING ON EACH PIECE OF THE WARRANTY PACKAGE AND ASK IF YOU CAN DO PIECES INDIVIDUALLY INSTEAD OF A PACKAGE DEAL. The finance department will take you in a back office and try to upsale the crap out of you on the warranty packages without giving you any pricing. They offered four warranty packages and my insurance covers everything above what was in the Economy package. After having a wonderful experience with sales, this was a stark contrast and was honestly offensive. The presentation is a print out on a piece of paper which seems very elementary and sketchy. I had to ask for pricing multiple times and despite the options being grouped into packages, each piece rings up individually so don’t be fooled, they know what each piece costs. They clearly get away with shoving papers at people and people blindly signing because I felt rushed reading each contract I was signing and I had a lot of questions concerning each add on and the security of my information. I contemplated walking out because it was that unnerving. I also realize it’s the sales department’s job to know your background but the finance guy who runs your credit should also notice your occupation is in technology before trying to sell the extended warranty by saying stupid things like «cars these days have a lot of electronics and they are controlled by something called a motherboard [which costs something like $ 7k to fix].» Palm to forehead. Maybe I’m giving the guy too much credit that he could connect the dots between a tech career and basic computer components but by this point in my car buying process I had enough of older gentlemen treating me like an idiot.
SUMMARY: Ryan Spell is fantastic, the finance department needs work on presentation/​people skills but if you go in educated you’ll like the product Ryan sold you.

Bought a CX-​9 from McDonald in November of 2014, and just traded it in yesterday for a whopping $ 6,000 less than what we bought it for. Not even a year later.
Have been trying to cancel our warranty with Warren in the fiancé department for over a week. He isn’t returning my countless calls or emails, with no out of office correspondence.
If you’re looking for a new or used mazda, I’d skip this place and find another dealer.

I bought my Mazda3 new at McDonald in 2008. I had a good buying experience back then. I doubt any sales people there today were there then. This review isn’t really about the sales experience though. This review is about Service.
I have only had my service done at McDonald Mazda on Broadway. From day 1 even until now 106,000 miles and 7 years later. The Service department, for me, has always been good. I’ve been getting service there longer than anyone in the Service department has been at McDonald. I’ve seen different managers and advisers come and go. I’ve never had any problems and have always been happy with the way I have been treated. It wasn’t as nice when Mazda and Volvo shared the same space, but that isn’t an issue anymore.
I can say without a doubt that they have a gem in Jayme. Customer Service, when Jayme came on board, has been nothing but personal and exceptional. I am so glad she has been recognized by not only her customers and her dealership, but also by Mazda USA. She deserves it for sure. I am beyond my warranty (and my extended warranty) and I will continue to take my car to Jayme for service. When I’m ready to buy a new vehicle (and if Mazda has one in their lineup that I actually want) I will have to see if I can just deal with her or at the very least see if she can get a cut of the commission. McDonald Mazda Service is why I went there for service while under warranty. Jayme is why I continue to go back to McDonald Mazda now that my warranty has expired.
Update ⁹⁄₁₈: Yesterday I had a service event at John Elway Cadillac Lone Tree for my newly leased ATS. There are certainly differences, but I’ll spare the details. One thing that sets McDonald Mazda and Jayme apart from the Lone Tree Cadillac Service Department… Jayme ALWAYS ensures my car is washed before returning it to me. Even when I come in for an oil change; Jayme makes sure my little Mazda is run through the car wash. No such treatment at Cadillac. That is one of several things that sets McDonald Mazda Service and Jayme above even some local ‘premium’ dealerships.

My fiancé and I test drove a 2015 Mazda 6 with Ally who was great, we did some shopping around but came back to McDonald to give them a shot at winning our business. Ally was super helpful and friendly and got us a great deal on our car. We also worked with Andrew and Matt (the finance guy) who were helpful and super friendly.
I did a lot of research and was ready for a very different experience than I got. McDonald didn’t hassle me at all on price once we agreed upon a number, in addition they stayed open late and sealed the deal with us on a great car. I had a ton of questions and they patiently waited and addressed each one.
I would recommend this dealership for buying. I haven’t yet had to deal with any repairs, but hopefully it will live up to the experience I had.

Here I am… back in the waiting room. At least this time, ‘The Price Is Right’ is on instead of golf.
Thanks to Jayme, my tail light is getting replaced, and I have the phone number for the warranty company that I was needing. I have had so many problems here that I can’t, in good faith, give it above 3-​stars, but Jayme has never done me wrong, so don’t think that the less-​than-​perfect rating has anything to do with her. Jacob, the manager, said I needed to change it to give 5 stars or delete it, but that’s actually not the way Unilocal works and not the way I work.
Update from home:
Oh! Juan cleaned the inside of my car! My steering wheel was getting funky. But it’s so pretty now!