Maaco Collision Repair & Auto Painting

There are several reasons as to why only one star. First, when my husband went to pay for the car, he found the car to be dead. Whoever moved the car out into the parking lot left the key in the ignition and clicked back so that juice from the battery was still running to the lights. I shouldn’t have to jump my car when I come pick it up after being at an auto shop for a week. Second, they left the sunroof open. Good thing it didn’t start raining until I got there. Third, as this is a little baffling, but as an auto painting shop, wouldn’t you think they would know how to paint a car accurately? There are multiple spots where they oversprayed the paint, painting areas that weren’t supposed to be painted. And to go along with that, they didn’t properly sand some spots, as it was already chipping a little when I came to pick up my car. Fourth, they broke one of the hinges on the gas cover because the gas cover never hung off the car before. Overall, the paint job was decent but not impressed and rather annoyed.

My family has had several cars repaired here over the years and they have always done a fantastic job. Today I took my car in to get an estimate and Frank assisted me. He was able to resolve the problem with my car and did not charge me. It makes me happy to know that there are still honest people and businesses out there! I will absolutely be returning in the future if needed and will refer friends and family.

The quality of work was excellent, and they finished ahead of schedule which was appreciated. They even washed & detailed my car for me which was unexpected and very much a nice surprise. Almost every one I dealt with in the business was extremely professional.
The only reason I am not giving 5 stars is the owner: the day I posted my initial review he called me, not to truly discuss and get to the bottom of my concerns and try to resolve them, but to attempt to cajole and, essentially, bully me into removing my review. He basically threatened me by saying either I remove my review or he would refuse to work on my car. I held my ground (somewhat scared of what damage he could do to my car), and he backed off. I don’t care for the way he handled it, but am willing to concede he was having a bad day.
Again, I will say: the quality of work was excellent and I am very pleased.

Well, I brought in my car after they ordered the supposedly correct parts and they said an hour to an hour and a half. Almost 2 hours later they’re still not done and only 1 of the 3 parts they ordered was correct and can be installed. I get that mistakes happen, but the max wait time should be just that.
UPDATE: Well the guys here explained some of the problems from my first visit. One of the parts that was incorrect was ordered correctly and they showed me the invoice, so that’s on their supplier. No explanation on the other part, just said it was a misdiagnosis. Also, there was a fire alarm that went off when I was in the first time which caused some flooding and that explained the delays. I’m changing my rating to 4 stars. These guys actually do seem pretty competent, just hit a string of bad luck when dealing with my car.

I have used this Maaco many times in the past and all were 5 star service. I was in the Hospital this Jan and Brian went beyond 5 star to get my SUV fixed and returned to my wife. Today I had a loose oil cooler line and it was repaired in less than 15 min. with no charge. Brian is an outstanding owner and goes well beyond my service expectations.

I got the $ 1200 2 stage paint job with the best sealer. I did all repairs and sanding so all that was required was mask and paint. They did a great job of masking and painting with no orange peel. I was very impressed with the quality. Also, Frank was great to work with.

Absolutely terrible customer service!!! Do not go to this location! They kept saying they would be done with the car and then wouldn’t call then would find more to jack up the price. Terrible experience!

From start to finish the service was excellent and the work they did was fantastic. Highly recommended.

I have a 1967 Austin Healey Sprite that needed a paint job. For less than $ 3,000, Maaco did a very nice job!

I’ve had two trucks painted here. Both times I asked for them to remove the door handles, molding, window trim, mirrors, etc. Both times they did not. This time they has to install a new front fender and they put the radio antenna on the new fender before they painted??? This last one was a work truck so I didn’t expect perfect, but I did expect them to do what I ask and not play dumb when confronted about it. They did take off some labor on the invoice, doesn’t make it right. Be very cautious taking your vehicle here. Make sure you get what you want.

I have been to Maaco on a few occasions over the years with my car as well as my Mom’s and Husband’s. I cannot thank them enough for making us feel better during bad situations. Their communication during the process is unmatched and the work is top-​notch. They finished on time and their attention to detail is such a relief, as so many shops don’t think twice about the little things. I will never take my car anywhere else for body work. I would recommend this shop over and over again. Thanks Macco!

Typical autobody shop, takes longer than they tell you and mediocre repairs.
I even lost my parking meter/​emergency money while my car was there after a hit and run.
uh oh if you have to use macco.

Horrible customer service! I needed a hood replaced quickly due to trying to sell a vehicle. I called Maaco and spoke to Alex. He told me he would call a few scrapyards to try to find a salvaged hood and then call me back the next day. I waited two days and called him back and he told me that he needed more time to call around. I asked if he could just give me a qoute for an after-​market hood and he said that he would email it to me shortly. I did not receive any emails for two days which definitely tested my patience so I called him back and was told by his co-​worker that he would send me an email soon. Later that day he sent me a qoute that was ridiculously high and over $ 300 more than the competition. What a waste of time, never again!

I was amazed by the cleanliness as well as the professionalism in my dealings with the Maaco staff. I took my 2012 7 series BMW in for repair and the paint is good as new! The Maaco front desk staff arranged for a rental car to be dropped off for me and were so very pleasant. The entire experience was over the top. Thank you Maaco!

Over the last 10 years I have taken a number of cars to Maaco for paint (I collect old cars, or more like they follow me home).
Last year I had my 1971 Buick painted.
The owner Brian and his staff took great car of my car and me, asking questions about the color (I kept it the 1970s green) and informing me on different types of paint .
It came out amazing. I can’t even go to the gas station without someone commenting me bout my classic and I get the thumbs up wherever I drive.
I was so impressed with my paint job that when my newer Saab was hit across the front in a parking lot by a hit and run I had them fix my front grill and the front quarter panel. It was covered under insurance and I could select anywhere I wanted to go so of course I selected the shop that did my Buick.
This Saab convertible is an original pearl paint.
They matched it perfectly
Last week my 70 year old mother commented on how nice and clean my newer Saab looks. It is an 8 year old car and it looks new.
Thank you Maaco. I will use you again if another car follows me home or if someone hits me again.

Terrible. Over priced and very poor work. They left a part hanging off my bumper and over sprayed the paint job that got paint on a non paintable area. Never again.

John G. was very clear on setting expectations on what would be performed and how the paint would look after the repairs and paint; and it has exceeded my expectations. The paint and repair job took less time than quoted.
They were also very accommodating on accepting a payment virtually rather than in person.

This was the worst paint job I have ever had in my life! If anything touches my paint, it chips off. You can see the swirls from the paint. When I first picked up my car it was full of dust everywhere and pieces of the bumper wouldn’t even stay on. 9 months later there was a ton of shrinkage on the hood and now where the shrinkage was, the paint is all chipping away as well. It’s EMBARRASSING to drive around a BMW that looks so horrifically bad on the front end. Anyone that walks me to my car asks me what happened to my hood. And I have to respond «I got a really bad paint job and they refused to fix it». To fix the shrinkage, they proposed sanding off the clear coat and then doing a good wax job on my car. REALLY? Sand off the clear coat? Did they think that because I’m a woman and blonde I might agree that would work? How about truly fixing it. And then there’s the customer service. I have never been treated so poorly by a service organization in my almost 43 years of existence. Unless you want to have to have your car repainted again or want to drive around embarrassed of the car you drive, I would not ever go to this Maaco. I have pictures if you want to see what your car could look like if you go to this Maaco. PATHETIC!

Definitely deserving of five stars! They were responsive, honest and on time. Plus, they saved me a ton of money compared to other estimates I received.

I recently surprised my hubby with a new paint job on his car and I took the vehicle here. Most of the time auto service repair shops will leave some sort of ‘average feeling’ experience with me — if I’m lucky.
The gentlemen at this wee little Maaco shop (it’s behind the gas station for future referrence — I had to stop for directions) were phenomenol. They were kind, curteous, professional, and extremely approachable. They didn’t try to sell-​me-​up and had the car done ahead of schedule. I didn’t even know they exhisted until recently so I wanted to give them a Unilocal-​high-​five for a job well done.