Aaron Brothers Art & Framing

DO NOT GET CUSTOM FRAMING HERE IF YOUR ARTWORK IS WORTH MORE THAN $ 250! I came to this store to have a piece of artwork framed that cost more than $ 6000. After picking out the frame and matting I was given the quote on paper which I had to sign. I explained my concern to the saleswoman about the limited liability statement on the paper that limits Aaron Brothers to $ 250 if they damage your art. I was told not to worry, that was more to keep people from trying to submit fraudulent claims, more for those «family heirlooms» that people frame that are «priceless». I was told by the saleswoman that in her many years with the company she has seen things happen to pieces that cost more than $ 250, though rare, and that the company always did the right thing and paid for the damage. I was then told that if I didn’t sign it that she could not order the frame and I could not have it framed there. After more talk with her she made me feel comfortable with the experience of the store and the framer and I signed. Low and behold of course it had to happen, the art was damaged by the framer. After a month goes by I find out from the third party claims person and a regional manager that the saleswoman stated she did not make any of the statements above and that my claim is limited to $ 250! That’s all I am getting. DISGUSTING! SHAME ON AARON BROTHERS AND THE SALESWOMAN THAT HELPED ME.

If you are looking for something unique you’ll find it here — such a great selection. I have purchased several frames here and always had good luck finding something a little different that complements my photos. And they have some really neat decorative items you won’t find elsewhere. Also, the staff is great. Both times I had a difficult item to frame they were able to help me out. Nice alternative to Michael’s for framing needs.

DO NOT GO HERE IF YOU WANT PHOTO MATS DONE RIGHT!!!
I went in August to order 2 double mats and spent considerable time with the employee and she measured my photo and frame that I was buying from them. All I needed was the custom matting. She told me it would be about 10 because of the special order of the color I wanted. After 3,½ weeks I called to see if they were done yet. They said yes they were. But I never got a call to tell me that they were. She said Oh my phone number didn’t work. (But I never had any trouble with my phone)
So I go and pick them up but they are cut wrong. They did not fit into my16×20 frame. But on the paper work ALL the meaurements were right. So they said that they would recut them but they needed to order more of the matting material again. So another 10 days, except this time I called them to see if they were ready. When I went to pick them up they were WRONG AGAIN. STILL TOO SHORT NOTHING CHANGED EXCEPT NOW THEY DIDN’T HAVE THE REVERSE BEVEL ON IT.
So now this time Peggy the manager helps me and said that they would refund all my money AND GET IT RIGHT FOR ME.
So another wait until they order the material again for the 3^rd time. I just went to get them re-​measured and cut which Peggy said they would do WHILE I WAIT. GUESS WHAT THEY ONLY HAD ENOUGH MATERIAL TO CUT 1 EVEN THOUGH THE ORDER SAYS 2. It is now November 2 and I still do not have anything. So I had to ask for my refund and she took my card to refund it but then went to another customer to help her. I had to interupt her to tell her to finish with my order and to give me my card back. WHAT KIND OF CUSTOMER SERVICE IS THAT?
WHAT A SCREWED UP PLACE!!! DO NOT GO HERE IF YOU WANT YOUR MATS DONE CORRECTLY
3 STRIKES AND YOUR OUT AARON BROTHERS. I WILL NEVER USE THEM AGAIN FOR ANYTHING111

They could have framed my posters, but it was exorbitantly expensive.
I have two very large door posters. Each is about 5 ½ feet long by about 3 feet wide. I couldn’t find a frame anywhere that would fit them. I decided that I would see how much it would cost to get custom frames.
When I entered, two employees were helping one customer at the desk. I went and stood at the desk with them. After two minutes of watching the employees chat with the customer, one left the conversation and came to help me. I started explaining what I would like. But, this employee seemed more focused on the previous customer. Several times, while I was mid sentence, she left me to go instruct the other employee in details on how to help the first customer. Then, would come back and pay attention to me.
I have no previous experience ordering frames other than from Michaels. I told her that I wanted these frames to be cheap cheap cheap. As cheap as possible. In my mind, I hoped to spend less than $ 150 to frame both posters.
She used gloves and was very careful to unroll my first poster to look at it. I appreciate that she took good care of it. She measured it. And then she spent several minutes entering things into the computer. Finally, she said to me «Eight ten forty-​seven.» I wasn’t sure what that meant but I figured it was a cost estimate to frame my poster.
I looked at her and said «Eight HUNDRED and ten DOLLARS?» She calmly replied «yes.» And that was for just one frame. For a poster that I had purchased for $ 12. I apologized and said there was no way I could spend that money and I thanked her for her time.
I wandered around the rest of the store. They have other frames, some scrapbooking supplies and children’s toys. There were a lot of other cool things to look at. But in the end, they could not help me with what I wanted, for a price that I thought was anywhere near reasonable.

I used to avoid this store because I assumed that a frame shop would be more expensive than just picking up mats and frames at somewhere like Hobby Lobby or Target. Boy was I wrong!
Every time I walk in this store, I’m greeted by the staff. They’re so willing to help or just let you browse if that’s your style. They organize frames and mats by size and then by finish. They also have prints to buy and pre-​framed prints. There’s also a large table with a ruler on it so that you can lay things out, measure, etc. And that’s just half of the store. The other half is filled with paints and brushes and canvases if DIY is more your style.
Every single time I go in there something I want in on sale. And often times when I check out, something I thought wasn’t on sale rings up cheaper than I thought. There’s no better feeling! Sometimes they’ll even scan a coupon for me (even though I didn’t have one) and they’ll say, «So I see you brought your 20% off coupon in today, let me scan that for you.» Wink, wink. You gotta love a place that treats you like a special customer.
They’ve won me over and now that’s the only place I got for wall art, frames, mats, and prints. I may even get inspired to paint my own canvas – they make it that easy!