PetSmart

The check out clerk forgot to put some of my merchandise in my cart. So glad I didn’t travel 20 miles to home before I realized it.

This review is to just offset some of these other bad reviews, like the lady crying about the guy with a snake (your more likely to get bit by a dog maam) because ive never had a bad experience here and the staff is always helpful.

I did LOVE this location, per the fact they always cut my Weiner dog’s hair right and were all sweet to him. Karen, the groomer always requested to take care of Skunk Dog too. She was a sweet lady.
The reason my review has changed to 5 stars to 1 is that I’m very upset with what happened to me on June 26, 2015, my two dogs appointments to be groomed. I made an appointment a week in advanced for that morning @ 7am to drop the boys off. Which is very convenient due to the fact my office is down the street. Mind you, I live 30 miles away from this actual location. I arrive and this very rude and unprofessional worker (assuming cashier) is at the door. I state I’m here for grooming. She looks at me with this strange look and says «The groomers called everyone to cancel appointments yesterday because their systems are down.» I told this person I didn’t receive this call so what am I supposed to do? I live 30 miles away and can’t take my dogs to work with me. She had nothing to say except there is «nothing I can do». I’m sorry but in my years of customer service you find a way to make sure the customer leaves happy. Maybe reschedule me, offer a discount, or compensate my two grooming’s seeing this was their fault and made it inconvenient for me. No, I got nothing to help the situation. This has happened before where they stated they will call you when your pet is done, yet you get no call. I call them 6 hours after I drop off my dog (1 year prior) and ask if he is ready. They tell me «Why yes, he has been ready for 4 hours now.» Excuse me?! 4 hours my dog has been in a cage just waiting and you fail to contact me? They of course try to give me an excuse and claim they called and left a message. LIES. That’s all they are good at. I’ve given them 2^nd chances, and they keep failing. I will no longer patronize their grooming facility ever again. Don’t waste your time unless you like lack of communication when you’re paying good hard money on a service for your fur babies.

EVERYTIME I go in here, the people think I have no idea what I’m doing. They tell me all about the fish I’m going to buy. And half the time the fish they give me die. The last time I bought a fish, it had ich. It gave it to all of my fish and I had to strip the tank and the fish I bought died. Don’t waste time here.

I was very disatisfied with the service of this Petsmart. The ladies in the grooming salon were very rude and I didn’t appriciate them at all! I will NEVER take my yorkie to this salon. If you have to make an appointment, you could have just said so nicely. I am so pissed I wasted my gas to drive over there and I will NOT be visiting EVER again!