Bale Chevrolet

I got Ripped off by Bale big big time. I can’t blame them for me being really really stupid for trusting dealership as I did. I just bought a 2016 Equinox without realizing that it had been used for a demo car with 3000 miles on it. They sold it to me at $ 28 887 plus I have to pay my own sale tax, yes I’m stupid for not thinking that they would try to sell me a brand new car with 3000 miles on it without telling me. I test drive the car but I did not think they would sold me the same dam car that I was test driving. This is my first brand new car that I get to sign all this confusing paper works so I overlooked the 3000 miles on the 20 pages paper works. If this car had less than 100 miles I would feel good about the overall deal, but the fact that they did not go easy on a stupid 27 year old new car buyer like me at all is very inhumanly. Now I have to accept the fact that I was stupid and they got paid even more. But dammit, at least pay the dam sale tax…

I was ripped off by the Bale Chevrolet service department. I had my Tahoe in for a tire rotation, all fluids to be replaced and a noise in the front tire. The tires were not rotated, I was overcharged for labor that was not performed (not just the tire rotation) and it appears the mechanics use channel locks to do their work. I always mark my tires when I ask for a rotation to insure it is done and sure enough when I picked up the vehicle the tires were not rotated. When I went back in to tell the service desk they wanted me to talk with the person that wrote up the service but he as not around (not very customer service friendly) but the service guy said that they sometimes mark the tires themselves because the mechanics don’t always rotate them. So even Bale knows there is a problem. And having your own employees pointing fingers at other employees is a horrible way to service customers. They didn’t have time to rotate them that day so they come back and I would get a free oil change. I left as I was not happy. When I got home I looked at the other work they did as they called me during the work and said that the master cylinder was leaking and needed to be replaced. It was a new master cylinder but I could see plier teeth marks on the nuts that connect the brake lines to the cylinder. That is not how a professional mechanic does work. And I had not noticed any leakage from my cylinder or braking issues so now I question whether I really needed a new cylinder. And as the other work I had done was fluid replacement that was very expensive (oil, transmission, four wheel drive service, cooling) I question whether any of it was done. I also reviewed my bill and there was more labor hours listed than my vehicle was there. So I went back in on a Saturday and first was told to talk to the person that originally wrote up my service but he was not there. So I told the guy that I wanted my money back for the tire rotation and was told that they can’t give refunds on Saturdays as there is no cashier. That seems ridiculous as I am sure they sell cars on Saturday and they have service. I also asked about the labor hours and I was told that they charge what GM says they can charge even if it does not take that long. So I said to him, «are you telling me you charged me for labor time that you didn’t do?» and he said yes. Nice way to make extra money off your customers! So obviously I will never go back to Bale Chevrolet and good luck to anyone that goes there. I would also give no stars if I could.

On 29 Oct 2013 I took my 2009 Chevy Silverado in for a check engine light and tire wear. Later that day Paul with Bale service department calls me a tells me I need a catalytic converter, my master cylinder was leaking and needs to be replaced, and my upper and lower ball joints need to be replaced. Total price was over $ 3200. I told them that I didn’t have the funds to do that at that time. They called my back a few minutes later and said they could do it for $ 2600. I told them I would just pick up the truck, for them to evaluate my truck and try to rip me off they charged $ 101.92. I then got a call from a sales person at Bale saying that they had a buyer for my truck. I took my truck to the dealership that I purchased the truck from in Effingham, Il on 12 November 2013 and they looked over it. I did need a catalytic converter. But an alignment took care of the tire wear, no need for upper of lower ball joints, as for the leaking master cylinder it did not show to be leaking or ever have been leaking. I had the dealership in Effingham, Il change the battery and oil. So in conclusion Bale Chevrolet tried to replace and fix parts that were not faulty or broke. I tried to resolve this through the dealership, Jonathan the Service manager but all he wanted was to look at my truck. I have tried on 3 occasions to make contact with Hunter Bale the General Manager and he has yet to return my call. Bale Chevrolet is dishonest and shady.
I have statements where they quoted me service that was not needed. Invoice from another dealership that fixed what was broke and didn’t try to rip me off. Bale was trying to preform services that wasn’t needed then charged me for the lies
Ask yourself why I would take my truck back to a dealership that was trying to make unnecessary repairs. I have an estimate from Bale Chevrolet and the then a statement of work from Russ Braunecker GMC. It shows clearly that Bale was trying to replace the Master cylinder, unnecessarily and that an alignment took care of the tire wear. No need to replace the Ball Joints.
The public needs to be aware of the fact that Bale is dishonest in their dealing. Bale is a cheat.