Tires Plus

Decided to check reviews on Unilocal!!!Wow…some of the stories sound like my experience today at Tires plus; I went in and asked if they would check my two front tires;one of which keeps losing air! An hour later the manager hit me with recommendations totalling $ 1200.00!!! I never ASKED them to check brakes, rotors, tire rods etc. I feel as if they are trying to scam me!!! As a female I am so tired of this!!!

Went to this location after returning from vacation to find a flat front tire on the car. I expected to need brake pads, so I asked them to check those as well. Of course, they hit me with the whole line of «you need roters front and back». I allowed the brake job and the new tire, which totaled $ 500. Less than a week later, my brakes began squealing very loudly. I go back to this location only to be told that I’d have to wait until the following day since they were short staffed. I was also advised that I could go to the Firestone if it was easier for me.
Once at Firestone, they inform me that my brake pads & roters were «improperly done»; «I’m pretty sure that most of the brake parts are still sitting in the box that they came in». I have to go back (& miss work BTW) on Thursday to have a 2 HOUR brake job done since the clowns at Tires Plus basically rigged up my brakes.
Very unhappy.

Customer service was ok. Just the usual hi and bye. No one went out of their way to accommodate me. I had an appointment setup for 3:00 no one seemed to locate the appointment in their system until someone actually looked a few minutes later. I waited an hour for an oil change. They are very slow. If I get another coupon I’ll come back and get a ride back home because of how slow they are.

Update: contacted the tires plus customer service that commented on my review. Absolutely nothing happened. No contact at all. I guess they think if the make a vague comment on a bad review other reviewers will think its taken care of. Just one more reason not to buy tires here. I did go to NTB after this debacle and bought a brand new set of coopers for the price of Tire Plus’s low end chinese primewells. They were super nice and i had a great experience. Tires plus still sucks

I went in for their Manager’s special which included an oil change, tire rotation, balance and alignment. After waiting for 2 hours when my car was finally ready I was informed that the rotation was not completed because my tires were too worn. My question then became, «Well what DID you do?» to which the reply was the alignment and balance. Upon starting my car the «low tire pressure» light came on (which it did not do prior to bringing my car here). I drove across the street and back to Tires Plus, at which time the gentleman took my car to the service (did something or nothing, IDK), brought the car back to me and stated that with newer cars that light stays on for a few minutes because it’s so sensitive. After a day the light not only didn’t go off, I awoke a day later with a flat back tire! I put air in the tire and the tire pressure light went off immediately, brought the car back to them and was told there was a nail in the tire that miraculously showed up during the time I brought my car in and a day later when I had a flat tire. They don’t seem like bad guys, but I would NEVER take my car here again.