Thornton Road Chrysler Dodge Jeep Ram

Literally the worst experience I have ever had at a car dealer, would give them negative stars if I could. The car I bought (2015 Challenger) was advertised online as brand new with 12 miles and all the bells and whistles including remote start. When I test drove the car I noticed it had 3500 miles on it, not 12, and that the window switch on the left side was broken. There was also garbage in the console. Obviously NOT a new car. They said I could get the switch fixed by warranty and I really wanted that car so I reluctantly accepted the 3500 miles. They gave me 1 set of keys and said they would mail the other set. When I got home I noticed that the keys I had did NOT have a remote start button so I called to ensure the other fob would. Turns out the car does not have remote start and oh by the way, that’s tough we’re not going to do anything to fix our false advertisement! I won’t even go into how bad the sales and support experience has been. STAY AWAY FROM THIS DEALERSHIP THEY ARE CROOKS!

I’ve had my car for about 3 months now. I have to beg to get an oil change. I call to make an appointment and the woman who transfers kept saying «the reps are busy with other customers.» I’ve been calling for TWO days. It’s absurd you can’t even make an appointment to get an oil change without a problem. This is seriously the most disappointing customer service I have EVER received, not to mention all the previous problems I’ve had. DO NOT BUY A CAR HERE.

The Service Department handled the recall work on my vehicle about three weeks ago. Easy fix, great job! The other day I received a follow-​up call from the service department just to see if I was happy with the work and if I had any further issues with the recall work. I appreciate the call.

Brought my 2500 truck in for an oil change and recalls. It came back with LIGHTS on and was told it was there when I dropped it off! Like I have a photo of the dash to prove it was not. I asked them not to touch the mirrors 3x and yet they did. Spilled oil all over the undercarriage. Didn’t do a tire rotation like asked, I am from out of state and will most definitely find another dealer to take my now light on too! Sophia was RUDE both on the phone and in person telling me the light was on she wouldn’t make it up, yet maybe I should have called to tell you that. Yup if it was true maybe you should have but it wasn’t! Read the reviews and BEWARE they are true I wish I didn’t let them have my vehical !

The good news is, I’m always on the clock when I deal with these guys. I only use them because they are close to my employer. I try not to let one bad experience at a business define my entire opinion of the place, so I’ve waited until multiple bad experiences to occur in a row before writing my first 1 Star review.
The first bad experience involved getting a window fixed. The mechanical device or the switch wasn’t working, I’m not talking about cracked glass. Anyway, I made an appointment, dropped the vehicle off then walked up the street to eat a little breakfast while waiting for the repair to finish up. They took my leaving as a sign that the vehicle is no longer important to get fixed in a timely manner (that is assuming they ever felt the need to get it fixed in a timely manner). Basically, it took them about 7 hours to fix the window. I decided maybe it was just a Monday and an off day.
Next time I needed work done, I called to make an appointment. The automated answering system bumped me around, then rang until it hung up on me. Thats fine, I understand places get busy. Wouldn’t have minded leaving a message, they can call me back when they get a sec, and we could schedule something that works for them, but that is not an option. So I go online and use their online reservation booking system.
I show up with the vehicle at the time I believed was scheduled. Of all the employees in the services area, they all avoid eye contact and stare at their computers. I don’t expect people to drop everything they’re doing to take care of me, but a simple acknowledgement that they’ll get around to me would be nice. After 5 minutes or so, we start taking to one of the employees. We find out the online booking system is down. When asked how long has it been down, we don’t get a straight answer. They also don’t act apologetic, but like I’m a dumb dumb for not knowing the system is down. I assumed my confirmation number that was supposed to be emailed to me went to a spam filter or something.
Because my reservation doesn’t go through, they don’t have any parts ordered. Fine. Ill leave the truck for them to do the other services that don’t involve parts. Turns out also the basic white touch up paint is on back order. Im talking about the normal white color of many Dodge trucks, not turquoise or any odd color. I admit I’m the idiot for agreeing to let them order it anyway. They tell me to call them in a couple weeks to see if it has arrived. NOT «Let us call YOU when it arrives».
A few days latter I have a message on my desk to pick up the vehicle after 1 pm. I arrive 1:20ish and they tell me they are surprised to see me so soon. Then they realize it is indeed after 1 like they said. It took another 35 minutes just to get them to print up an invoice and pay for the services.
Two weeks after paying the invoice (17 days after bringing it into the shop) I call about that touch up paint. Still not in. Im over it at this point, went in for the refund.
In summation: they’re slow to fix your vehicle, they’re slow to order parts, they’re hard to schedule appointments with, they avoid eye contact when you’re in their office, they treat you like you’re an idiot, and they aren’t exactly cheap either. Only use them if you are getting paid to go, and paying them with someone else’s money. i

I tried to call the dealership at the main number at 8:05 to schedule an appointment– No answer. Tried to fill out the on-​line service request form to schedule an appointment– no submit button (very aggravating in the rain to get that), but alas, there is no submit button on the mobile site— don’t have a service request form if you can’t submit it. Called the service line at 12:33 to schedule an appointment and it rolled to the front receptionist. She transferred me back to the service line and it rolled back to her again. I would say — don’t use this dealership for service based on this. Too bad, your loss. There is no way I should have to try this hard to get a service appointment and not succeed. Can only imagine what it would be like if I actually got an appointment

I did not spend nearly as much time there as I have at other dealerships. Met with my POC, Susan as soon as I hit the door. I was with the salesman, Shemar Jones and out on the lot in less than 5 minutes after arriving. I settled on a car and finance had me in and out of his office within 10 to 15 minutes. All of the paperwork was ready when I walked into his office. The only thing needed was my signature. I was driving off of the lot with my new car within 2.5 to 3 hours after the car was detailed and the tank topped off.

Recently was in the market for a new car and I went in to this dealership knowing what car I wanted and the salesman did everything he could to help me get what I wanted. He was very helpful and I drove off the lot with the car I wanted. Very satisfied and I’ll be recommending people to go to this location.

I was in the market for a new minivan so I stopped by this dealership to see my options… Young kid takes my information down, asks me what I like then we go out to look. I find some decent options on the town and country minivan that I like. I’m handed to the real salesman who then starts asking me all the same questions that i answered (a little annoying) — After crunching some numbers, it seems that maybe a used van with all the options may be better. He shows me a 2013 for 27K and offers me 10K for my current car. Initially I’m thinking this isn’t a great deal but it may work. He swears to me that this is the best deal on this type of vehicle that I can find… I decide to look at another dealer just to compare. Find a 2014 for 18K and they pay me 13K for my trade in. That’s a 12K savings! Huge difference. I feel like they were snowballing me and talking me into a horrible deal. I don’t like being hustled. Can’t say I will be going back.

Poor customer service. Literally seconds after I walked in, got into a back and forth with a non-​sales employee because I was given a sarcastic response about something. Alot of the employees appeared to have attitudes in-​general, so obviously this is what the manager likes and why
I didnt bother to complain when I received a follow up call a few hours later.
Also, I highly suspect that the person who called was the same rude person I dealt with (lol) and thought they were being slick by seeing what I was going to say about my visit and blocking the info from the manager. But whatever…

I started out taking my car to this dealership for service and I always had a great experience. The service department is awesome! I received an email that they were having a sale, so I checked out the inventory online and they had a car in which I was extremely interested. When I got there, they found the exact car I saw online. My salesman and I took it for a test drive and I was sold! I like it when my car buying experiences go smoothly and this was as smooth as it gets.

My wife and I purchased a car from this dealership and a week later was told that we had to bring the car back because they couldn’t verify my employment, even though I presented them with paystub from my current employer. We also have yet to receive our vehicle that we used as a trade-​in. Josh from finance was the one that called us to tell us very rude that we had to return the car after the deal was made. Will never recommend this delaership.

Poor follow up customer service. They don’t care about there customers after they sell you a car.

We took our car in to get a replacement key. While the situation was kind of a pain in the butt, the maintenance department was extremely nice. They got us a key, and we were out of there pretty quickly.
They are also responsive to phone calls and were able to give us some quotes for other maintenance on our car without making us feel pressure to get it all done then. Great department full of great people!
The sales team on the other hand I do not know much about. We are also looking for another vehicle, and when we were waiting decided to look around. Not one person came and chatted with us even a little bit, and we walked through the show room. I am sure they get a lot of people from maintenance who are just bored and look around, but it would have been nice if they asked.

Purchase my second car from you guys! I love dealing with this dealership. It took me 4 days but everyday I came I was treated with the utmost respect and the most important thing my godson which is 3 was also respected and they made sure he had snacks while we wait. My salesman was Mr Melvin Adkins, Mr Adkins knows his stuff, make you feel like family and make sure you leave happy!!! The finance manager Joseph Muhammad went well out his way with us, Mr Joe Felton made sure my old insurance policy was switch to my new policy! I will recommend me everyone to this dealership. P. S. I hope I win that 10K CASh lol

I am livid at this dealership. I went to this dealership because I bought a car from Sig Cohen from Honda at AutoNation on Thornton Road and had an amazing experience! I mean amazing! My husband purchased a 2015 SCATPACK challenger last Tuesday night and was told by his sales person that the car would be delivered the next day. The car never came and my husband had to call the dealership several times to get an update. Come to find out the dealership did not have the car at all. Said it was in NY. No one called for an ETA all week. So here it is Monday and no phone call from anybody and no car. My husband goes to the dealership and they give him the run around. Then they offer him a car that does not have a sunroof and want him to pay 1000 for the car. WTH like really? Then they force him to do a video of his experience. Keep in mind we still don’t have the car. The car should be here Tuesday. I have worked in the automobile industry for 8 years and I am frustrated at this experience. I don’t advise anyone to buy a car from this dealership unless you see car for yourself. If I could leave the house I would! The only reason I gave them a star is because it is a dodge dealership.