Douglas County Dodge

I almost had a confrontation with an employee but another employee (older and wiser) diffused the situation. Please DONT ASSUME WHO CAME IN FIRST, JUST ASK. It’s common courtesy.

I am what the book, «The Tipping Point» calls a Maven. I tell people what I know. I am opionated and share those opinions with others. That being said, I purchased my new vehicle from Douglas County Dodge/​Jeep/​Chrysler. I am appalled at thier lack of professionalism. Their customer service absolutely stinks. I made multiple attempts to contact the Finanace Manager because they short paid my VW Beetle and they only have 10 days from the date of the letter to pay it without further penalty.
I began this journey on Monday. The finance manager was gone for the day. I called Tuesday. He was not in so she sent me to his voice mail. This was the beginning of the end for me. His voice mail was FULL! It has gone downhill from there. I’ve asked for everyone from the sales manager to the owner. The receptionist, who I verified, has been there since December, had to be told that Derrick Daniels was not only the General Manager but was also AN owner, (as well). He was in a meeting and couldn’t be disturbed by a mere customer. Going up the foodchain, as I’ve been taught, I asked for the owner. I was informed that HE was in a meeting WITH the OTHER owner, Derrick Daniels. and also, couldn’t be disturbed by a mere customer, who, by the way, just purchased a $ 28,000. vehicle from him.
I’ve said, since the day I purchased this vehicle, that their customer service kind of sucks. The first salesman who came out to accost us went inside to get the keys to a vehicle that I wanted to test drive. When he still wasn’t back in 20 minutes, a very young lady got the sale, her first and last. She was gone by the time I went back for my leather seats. Speaking of that trip, they gave me a loaner that was absolutely filthy.
It is difficult at best, to get a greeting. No one cares that you are there.
When you are good, I will tell everyone. When you suck, I will tell everyone AND anyone who will isten.
I wouldn’t send my worst enemy to DOUGLAS COUNTY DODGE/​JEEP/​CHRYSLER to purchase a vehicle! They should lose their franchise!

Awful customer service on the service group. Walk in no one wants to help you. Schedule appointment and they don’t even look at it for half the day. Finally get vehicle back & it does the same thing I brought it in for. They didn’t even test drive. Revised from 1 star to 2 star. Although you would expect them to test drive it when it was done. They did finally get the issue fixed when no one else could. Although they still charged me for the 1^st thing they fixed which was not even the issue

Great customer service!