Murdock Hyundai of Lindon

I bought my car from them, it was a positive experience, but getting an oil change is a nightmare. At 30k miles I got all the scheduled maintenance including a transmission flush, expensive, but I thought it was imperative. They told me that the fluid was so burned it was going to soon affect my car. So I paid a few hundred dollars and had it done. Funny thing, I was back to change my oil 3000 miles later, the woman working there told me that the transmission fluid was so burned it was going to affect my car. Watch out, their service center is a rip off, I only went back 1 more time, and now I warn people about their service center and the up selling lying lady who works there.

I’ve been here several times for an oil change and I don’t think it’s ever taken less than an hour, even when there was only one other person in there. Avoid this place for oil or any other services if you’re short on time.

Loved my 1^st Santa Fe from Murdock, so I came back for a 2^nd one. Jonathan was friendly and patient while I took several test drives and took up most of his Saturday. In the end, I drove off the lot with a great new Santa Fe… and have had no regrets about any part of the process. Thanks Murdock!

The sales team was great. They seemed to really care and wanted to get me into a vehicle that worked best for my needs and budget. My experience with their service team, however, has been fairly disappointing.

If I could have given zero I would have. My father is a gentle trusting man who is close to retirement and needed a reliable vehicle. Despite my objections he went in and bought a Tucson and only paid 4500 over KBB the car had to many miles on it and numerous dings. After I informed him that he’d over paid for the car he decided to take it back and get a newer vehicle. He went with a new Hyundai Elantra for around the same price. This time I was with him he wouldn’t let me negotiate on his behalf cause he’s a stubborn old fart so I watched in horror as they charged him 90.00 for air in the tires and an additional 350.00 for the SPARE TIRE!!! If you like getting ripped off and charged for air then this is your place. Thanks Murdock Hyundai for restoring my lack of trust in used car sales. Hope this review was worth what you stuck it to my old man.

When I bought my Elantra, the guy in the finance office told me warranty did not cover labor. He lied, the manual clearly states that labor is covered. They will tell you any amount of lies to get you to buy extra stuff. That was my last Hyundai.

Three and a half hours to get a job done they said would take one and a half hours. And lucky me, they only charged me for one and half hours of labor. I am pretty sure they forgot I was there. Why doesn’t someone keep track of who is in the waiting room and how long they have been there?

We just bought our second vehicle from them on Thursday. I will buy my car from them again any day. Spencer Buice was our sales professional and he was so nice and informative. We called and set up an appointment with him and he came in on his day off to meet with us.
We never felt pushed or harassed. They met our trade in requirements and with Hyundai rebates we felt we got a great buy. I was stuck on my pre– appoved financing, but they asked me to consider Hyundai and Wells Fargo. Not only did they beat my pre-​approval they slaughtered it, period, by 6%.
The whole process was so painless and easy, just come prepared with all your income verifications and you will be in and out in no time.
Go see them and ask for Spencer!

I would put Murdock Hyundai in the top 1% of all car dealers when it comes to honesty and integrity.
I read some of the disgruntled reviews here and I can only imagine 9 times out of ten, it’s a customer making a poor decision and then blaming it on the dealer. There may be a rouge salesman or two that is trying to pull the wool over some one’s eyes, but that is definitely not the case with management or the owners. And if there were ever a shady salesman that worked there he/​she wouldn’t last long before he was let go.
I was a salesman there from 09 – 13 and saw all the managers, particularly the used car manager, go out of their way to be honest and direct to all customers. Having only sold cars at one place I cannot vouch for the other dealers in the area, but I do know what the other salesmen told me: Murdock Hyundai of Lindon is different; from the language used by the salesmen to honesty of the managers, owner, and sales staff.
I will probably buy my next car here and I still go back to the service department even for my Toyota.

Falsely advertised a car that was not in working condition. We called and were told by the salesman that the car was in good condition. We drove 40 min down and when we arrived he told us the car had all sorts of trouble and needed extensive repairs. Completely wasted our time. I would not go near this place again

I have a 2013 Elantra that I purchased from the Murdock Hyundai Lindon dealership. Overall, that process went great. So if you are buying a car this is a great place to go. However, if you need to have service done — DO NOT COME HERE!
About two weeks ago while driving on a road trip to Arches National Park my car began to constantly leak water from the air conditioning system all over the passenger side of the car. When I got back from my trip on ⁷⁄₁₂ I went online to schedule an appointment. I selected the earliest date an appointment was available which was Wednesday ⁷⁄₁₆.
The day of the appointment they let me know that a hose had been kinked and split so they were going to need to order in some parts to fix it (two parts I think). They told me that the parts were going to be in on Tuesday ⁷⁄₂₂ so we set up an appointment for Wednesday ⁷⁄₂₃.
Wednesday morning I drove to Lindon from my house in South Jordan, a good 30 minute drive one-​way, only to find out from the Service Department that the parts had not arrived. I drove all that way for nothing. She looked at the system and promised me that the parts should be here no later than Thursday ⁷⁄₂₄. We rescheduled the appointment for Friday ⁷⁄₂₅.
This morning, Friday, I decided I should call in to make sure the parts arrived so that I didn’t have to drive all the way down for nothing again. When I called in the operator «transferred» me to the service department for assistance. What that ended up meaning is I was on hold for a good ten minutes before being dumped into a voice mail box. So I called back in and finally got in touch with the Parts Department. The representative tells me that the parts still have not arrived.
At this point I was extremely frustrated because I have now been promised twice that parts would be here on a certain day and both times that was not true. Now they are saying they are «sure» they will be here on Monday. I am going out of town early next week on a 12 hour road trip and I need my AC to be working — not pouring condensation all over my passenger’s feet — as I drive five people through 100+ degree weather.
When I explained this situation, the representative said there was «nothing he could do». I inquired as to why Murdock Hyundai didn’t at least do me the courtesy of calling me in advance to let me know the parts hadn’t arrived and to help me reschedule my appointment. The response was, «We have hundreds of customer appointments and we don’t have time to take care of you individually like that.» I asked if they could overnight the part to the dealership and was told that «We don’t receive packages on weekends.» I’m pretty sure UPS and FedEx can both deliver packages on weekends. In a world where Amazon guarantees two-​day shipping, why should I have to wait 12 days for parts to arrive?
I’ve now rescheduled my appointment for Monday afternoon — the last day I can take the car into the shop before I leave on vacation. Hopefully the parts arrive by then and I can get this resolved. When I asked if the Service Department could call me on Monday morning to let me know if the parts arrived, the representative said they would «leave a note on my service order» but that a call back wasn’t guaranteed because «the system isn’t set up that way». What you meant to say is that the system isn’t set up to take care of your customers!
Needless to say, if you come to this dealership for service you are treated as an inconvenience. They are completely unwilling to work with you to help resolve your situation. They make promises that they don’t keep, and they expect you to be the one to follow up when mistakes are made on their end rather then them owning up and taking responsibility for their commitments. Once my car is repaired, I will never take my car back to this dealership again.

The service is terrible, I have taken my car here multiple times and it is never done on time.
They give you a time it will be done by and then you don’t hear from them. I had to call them multiple times and every time they would say it’s almost done. Two of those times I brought it in with an appointment in the morning and by 8pm those nights they hadn’t contacted me and after telling me it would be done in two hours. Both of those times when I called them at 8pm they told me they would have it done the next day.
If you have an option to take your car to another place for service I would advise it.

A few years ago, I purchased a used vehicle from Murdock Hyundai in Lindon. At the time I felt like they dealt with me fairly and with minimal rigmarole. More recently, however, I looked into purchasing or leasing another vehicle from Murdoch and was sufficiently disappointed by the sales tactics, antics, and dog and pony show. As a result, I took my car shopping business elsewhere and have been thoroughly pleased with the results.
However, my main experience is with their service department… which has regularly serviced the vehicle spoken of above for the past few years. The service department does a decent job and I have been pleased with the results.
My advice… go elsewhere to buy your car but get it serviced here. My rating is really an averaging out of the 1 for the sales department and a 4 for the service department.

Overall I am happy with the car, but recently became very disappointed in the Murdock team. I am disappointed to report that just 2 months and about 2,000 miles later my «certified» car needed to have all 4 tires replaced because the tread on the tires was less than ¹⁄₁₆ tread width. My mechanic insisted that if I had only driven the car for that few of miles and my tires were in this condition that there was, «no way that this car should have passed safety inspections when you bought this car». I thought buying a «certified» car from a reputable company would ensure that I received a quality car, including the tires and especially when the dealership promises that when buying a «certified» car that the tread depth on each of the tires will be ⁵⁄₃₂ tread width. I am disappointed that the 100+ check on my «certified» car obviously didn’t include a tire check. Mostly I am concerned that the dealership sold me a car and let me drive away with tires that didn’t meet the states minimum safety standards.

I have now bought two vehicles from here, one new and one used. I’ve bought a lot of cars in my life and this place really gave me the best experience.
I used the website to find the vehicle, went in and the salesmen was actually honest for a change. They hooked me up with a nice tint job for a good price and fixed a problem the used car had, even after I had taken it home.
I know how much stuff is worth, so I know their pricing was fair. Some places like CarSmart and AutoMax totally jack up the price, these guys dont.
I didn’t finance, so I don’t know about that, but I can tell you my experience has been better than any other cars I’ve bought.

I was nervous to buy a new car because I hadn’t bought a new car before. Lance was able to help me and walk me through every step. He was great to work with and made sure I was comfortable every step of the way. I recommend Lindon Hyundai and Lance Teeples all the way!

Murdock is to car sales what Apple is to computers. They are the best at what they do and they do it right. We’ve dealt with them twice in the past 5 years and we’ll be back for our next car.

AWEFUL. If I could rate 0 stars I would.
The windows on my car did not come tinted and I was told to tint them afterwards for less than $ 100. A few months later, after a small altercation with a construction cone, I needed to get a side mirror replaced.
I called the service center and asked for quotes on the mirror and the tinting. I was told the mirror would be $ 199 plus $ 30 labor and that the tinting would be $ 60 and they would not charge any additional labor. I dropped off the car on a Friday morning after being told it would take a day to get the work done. They were unable to show me examples of tinting and I knew nothing about it. I said that I DIDN’T want it too dark, I just wanted a little tint. I went out of town and got permission to leave the car over the weekend.
When I called them on Monday, I found out that the tinting nor mirror had NOT been done. It took them two more days to get it done. Durring that time, I called in 2 times a day, always being told it was almost ready, which made it impossible to plan around. I basically had to call family and friends last minute for rides to and from work, social and church responsibilities.
Then, when I picked up my car on Wednesday, the tinting was almost pitch black! I found out it was one level away from the darkest legal level for tinting. A level that had to be special requested. I complained, had to wait another hour to see a manager. He said they would fix it free of charge, but that they could not do it for another week.
Before leaving, I paid for the mirror and tinting work. The bill came to $ 300. I was just happy to get out.
I made an appointment and took the car in again to fix the tinting. What I had been told would only take a day to fix ended up taking over two days to get done. Again with the same back and forth and the same promises that I would get a loner car. The same scrambling for rides and being stranded places. I finally got the car and it looked good.
Now, two weeks later I just got a call from them saying that I have not yet paid for the tinting AND that it will be $ 160!!! I have no words for how angry I am. They are the most unprofessional dealership/​service center I have ever worked with. I will NEVER work with them again.