Indian Head Resort

Upon check in I had no reservation young lady was not very personable kinda of just took my credit card and gave me a car pass which for the 190.00 a night a least I should be able to get a smile no mention of activities even thought I stated that I am traveling with children years ago myself and my family came years roughly 9 years or so in my opinion with the start of there busy season not good start totally disappointed maybe it is just an off Sunday kind of day they had fireworks which were good front desk people should have a friendly uplifting personality

We come once or twice a year and my son loves it, I’m more like, eh. Restaurant is great, the rooms are old but ok.

My family always come here I love this place

We went to see the ice castle and booked this hotel for one night which turned out to be one night too many. The location was great however I don’t think you can bill yourself as a «resort» when your entertainment and lounge close between 9 and 9:30 at night, of course they don’t tell you that until you arrive. Our room was filthy, there were fluid drips on the walls, tape on the ceiling, a hole punched through the bathroom door and I’m fairly certain some blood spots and maybe a few boogers on the sheer curtains. Our upstairs neighbors were so noisy we had to call the front desk, who apparently called them because the next thing we know the husband is yelling at the wife that the people downstairs called on them. So until 1 am we had to listen to their kid jump off the bed onto the floor above our heads. In addition, they set their car alarm off every 15 minutes just to make absolutely sure we got no sleep…

Be prepared to dart across busy Rt 3 to get to the pool and ammenities, such as broken video games, ice machines held together with painter’s tape and plenty of unflushed toilets in the filthy changing rooms. We saw several teenagers running across a busy highway to get to the pool (we drove — but really?) Our room had broken furniture, the sliding doors were missing a handle and in the middle of February, neither bed had a blanket on it. Although we got blankets sent over I really don’t think that’s something that should need to be requested. It looks like it hasn’t been cared for in a few decades.

The indian head resort is one of my favorite and best hotels I’ve ever stayed at. They have an amazing game room and and out door and indoor pool (both have hot tubs). The outdoor pool is open all four seasons! But they put way too much chlorine into the pools and hot tubs to a point were your eyes can water. The staff is all very friendly. But if u have a room on the lower level you can hear it every time somebody walks on the upper floors. The gift shop contains some gifts with adult humor. But overall whenever i visit this resort i have a great time!

Me and my family come here at least once a year and we always have the best time the price is fair and the food is good the entertainment is always good been here at least 20 times now and it’s always a great deal of u like new hamp and love the mountain experience then it’s a must stay this year we came on New Year’s Eve and had a amazing time with the great staff and the band was great thinking about makin his a regular thing

«Worst hotel experience ever»
My family and I arrived on Saturday July 18, 2015 with prepaid reservation through Trip Advisor /​
. It was supposed to be a weekend for our family to get away to celebrate my birthday and my daughter’s birthday. Once we arrived at the reception, we were told by both receptionist and manager on duty that there was no reservation for us, although we received a confirmation through Hotelsclick that we had reservation. The manager showed us a proof that there was a cancelation under my name on July 15, however she could not provide us the actual reservation (which we made on July 5) before the cancelation. She has insisted multiple times that Trip Advisor and/​or Hotelsclick must had made a mistake, and while I tried to call Trip Advisor customer service she told me that there was no hope. She had advised us to find another hotel that is 40 minutes away or we had to pay for the special House (part of Indian Head Resort) for over $ 400 for that night. My wife and I kept asking for more proofs of communications between Indian Head Resort and Hotelsclick; however, nothing was available.
In the end, after nearly 2 hours, the manager finally let us stay in their special House for for $ 327 for that evening despite the fact that we had paid through Hotelsclick. The House was supposed to be nicer than the standard room; however, we did not find the quality of the House was worth the money. However, we are glad that we decided to stay for a total different reason (see below).
Soon after we got home, I’ve filed a claim to Trip Advisor and Hotelsclick. Hotelsclick responded right away with their investigation. They have confirmed with me that they had made reservation for me on that day. They told me that they immediately filed a claim with Indian Head Resort and asked me to wait until they hear back. A FEW WEEKS LATER, I called Indian Head Resort and spoke to the same manager; she told me that Hotelsclick had never contacted Indian Head Resort. I immediately contacted Hotelsclick again to confirm, and I was told by Hotelsclick that they were in communication with Indian Head. A few days later, Hotelsclick informed me that Indian Head Resost HAD AGREED TO REFUND TO ME FOR THE AMOUNT OF $ 327 DUE TO THEIR ERROR.
I have received $ 327 refund with mixed feelings: I was glad that I have received my money back. At the same time, my family and I have been EXTREMELY FRUSTRATED with our experience with Indian Head Resort. They have almost ruined our weekend. They wanted to force us to take a different hotel room that is 40 minutes away. Two hours of argument with Indian Head on that Saturday July 18’s evening was our worst nightmare given the fact that we were tired and our two young children were in need a place to rest. I will never come back to this hotel and I strongly DO NOT RECOMMEND ANYONE TO STAY AT INDIAN HEAD RESORT. Until today, August 27, 2015, I still HAVE NOT received any apology from Indian Head.

It was pretty nice. The only complaint I have were the pillows I slept on… but a nice outdoor pool, a game room with ping-​pong! Water lakes for fishing, good size TV, and nice views.
I was there for a wedding. Good Venue to have it. A little small on room for BIG celebrations, but awesome for something more intimate. So I would recommend it :)

I’m torn about Indian Head Resort. Upon entering the hotel, children were running around everywhere. Good vibes so far, seems very kid friendly and fun. Upon entering the room itself, YIKES. It was at least 80 degrees in our room. No big deal, we turned on the tiny AC unit, and went about unpacking. Two hours later, we are still sweating. Called maintenance, who came promptly over after being called. He fixed the filter, which was the problem, offered us a fan (which we gladly accepted) and then left. Unfortunately, the room cooled down somewhat, but we all woke up sweating. The resort gave us half off the next stay at the hotel, and removed the charges for the two cots that we used.
The room was clean and had a cabin feel. Came with a small fridge and a microwave. Pretty view off the balcony. Indoor and outdoor pool, also able to use paddle boats in the lake for free.
Without the staff’s promptness and kindness, this could have easily been a 2 star review. Overall, this resort could be fun if the air conditioner was fixed!

Went there for breakfast and it was excellent. Have menu options plus buffet. Coffee was outstanding. Very friendly staff. The property appears to be well maintained and we found ourselves wishing we had stayed there. Highly recommend the restaurant.

The resort was ok as a whole. Definitely outdated, but the property is meticulously cared for. However, if the staff neglected this place for a month, I feel like it would quickly deteriorate and get to an uninhabitable state pretty quickly. That aside, there were a lot of activities for the kids (fireworks, magic shows, bingo, etc) and live music in the lounge for adults. Also, the staff was very friendly and helpful.
The biggest downer of our stay here was without question, our hideous dinner experience. I am not exaggerating when I say, this was the single worst restaurant experience I’ve ever had. First off, I started with nachos and whoa momma, they were a mess. Normally, nachos are unseasoned tortilla chips with melted cheese, jalapeño peppers, onions, shredded lettuce, and chilli. These nachos were doused in chili powder, drownded in cheese, soaked in hot sauce, and burnt. Just an utter disgrace of a dish. Also, it took a long while for the food to come and when it did, they didn’t bring my son’s pizza. The explanation was that they forgot what he ordered, so they wanted to check with us and that it would be right out. Well, 30 minutes later when it came out under cooked, we asked why, if it was already ready did it take 30 minutes and we were then told his original pizza fell. Ok, if it fell, why were we told otherwise and further, why did it take 30 minutes to bring us another one? Pizza can cook in as little as 10 minutes. Ultimately though, the pizza wasn’t even the biggest problem. That distinction belongs to my meal, the Sheppard’s Pie. Once it hit my table it didn’t look right. It had this puffy, square, semi-​crusty mass of mashed potatoes on top of the meat and corn. It was awkward and accounted for half the dish. Upon tasting it, two things became instantly clear. 1, the mashed potatoes have no flavor (lack of salt for sure) and the ground beef tasted gamy. So, as ridiculously hungry as I was, I had no choice but to send it back. This is something I’ve maybe done 3 times max in my whole life. It’s not typical for me to be so disgusted by something that I will not eat it. I was told that the chef would appreciate my detailed feedback as they are always trying to improve. However, I couldn’t help but wonder why this experienced chef (someone that had his face plastered to an ad out front touting his delicious cooking) would need me to explain the shortcomings of this dish and help him «improve.» Frankly, I would have simply appreciated a «go f yourself» from him. At least it would have showed conviction for his dish. As for my wife, her dish was passable, but not good (burnt crab cakes and crunchy/​spicy rice pilaf). My daughter got a BLT that she said was gross. Not sure how you screw up a BLT, but… They also forgot her sweet potato fries and we had to wait a considerable amount of time for those to arrive too. When they did, they tasted like a peach scented cleaning product. At some point into this fiasco, my wife went up to the front desk and asked to see the manager. She was told the manager (we later learned she was the acting manager) was on the phone. The «manager» did turn and make eye contact with my wife, but she never came to our table to speak with us. I’m not one bit surprised as it was clear that the staff had a defeated sense about them, like they were just worn down. As for our server, he was a nice kid and hustled, but very green and clearly was hung out to dry by the kitchen staff. He was in a no win situation and I felt for him.
My experience aside, a couple days later I was talking to another guest and he said he went here and ordered steak and he swore it was not really steak (made me really wonder about the gamy taste of my ground beef). He said it was inedible. Also, he and his wife had purchased the meal plan and were planning on seeing if they could get refunded for it.
All and all, our dining experience was a sh*t show and the chef bears the brunt of that. I go out to eat a ton and for this to be the single worst dining experience of my life really says something.

Reasonably priced considering you have just about everything right there. Room was huge, tv huge, bathroom awkward (tub and toilet in own little room, cramped, with sink area large and well stocked), but everything was up to date and clean. Nice comfortable beds and modern linens, alarm clock, fridge, coffee maker, The private deck overlooking the pond was wonderful. I kept the slider open and listened to the stream all night. In the morning it was birdsong and bird acrobatics. Meal plan is very convenient. Loved walking the grounds in
the morning and watching the fog rise. Large restaurant, bar, stages in and out as well as on two floors and pools, inside and out. Paddle boats for pond. Only cons were the railing felt wobbly, but was secure, some of the walkways outside first floor flexed too much and you could at times hear trucks on 93 using their airbrakes and the wifi was excessively slow. It is an old place, updated many times and still has a few quirks, but it also has all the amenities, location and view you could want. The staff was very friendly and attentive. I only had the breakfast buffet which was good in variety, but average for quality. This place would make a great center point for exploring the white mountains.

It’s been 25 years of coming here and almost NOTHING has changed from the décor to the old wooden paneling down to the pool. The room wasn’t bad at all; it was comfortable and big enough for 3 people. I love having the deck with the chairs out there.
The restaurant wasn’t bad at all. They should really sell their meal plan more we only knew about it because I saw it online. They try to have something for everyone which is extremely nice. However dinner was a mess because our waitress didn’t even know we were her table BUT she quickly recover herself. Overall, the food was good and not bad for the price. I wish they had other pasta beside linguini for the chicken parm.
The pools were great they were warm and I think in the summer the outdoor one would be TOO warm. The indoor one was nice however I wish they had more of a shallow area because all the kids were in this small space because it quickly goes to 5 feet without much notice.
The paddleboats, playground, shuffleboard were all very nice and I really enjoyed being able to be outside. It was clean which I enjoy. The tower was the same as it always has been down to the rickety old stairs.
I did enjoy the trip and I enjoyed being back in my old stomping grounds as a kid that I would go back. The price wasn’t too bad either.

This is the quintessential old-​New Hampshire experience. I’ve been coming here with my kids every Thanksgiving for years, and you won’t find a nicer staff or more relaxed atmosphere anywhere. If you’re looking for something more upscale and rushed, please go back to Massachusetts.

Customer service is fantastic. We had an issue with the cleanliness of the sheets on the pullout couch in the cabin we rented and our money was refunded 100%! Prices are seasonal… my parents rented a one bedroom cabin in early September and it was only $ 89. It was nearly $ 160 taxes in this month (October) due to the popularity of New Hampshire foliage!
The resort, nestled in the mountains, has awe-​inspiring views, endless entertainment including free paddle boating, live music and shows in the dining room, indoor/​outdoor pool, hot tub, table tennis, arcade machines — all open until 11 pm, large flat screen HD tvs, wifi — at the inn itself, not in the cabins across the highway. It does seem to cater to an older demographic and the restaurant was mediocre but it’s a great location for day trips in area and a great location to relax and unleash the kid in you!

We only stayed here for two nights and those two nights were great two nights. The free WiFi here was very good. The TV was also amazing for a hotel/​resort, 50in. One the reasons why this is not a 5star for me us because on the second day our room didn’t get looked at until later in the day. The staff behind the desk was very friendly ad nice. Would come again.

Rooms are outdated and have a stale smell.
Food is inedible and you wait forever for it to come. \
We will not be returning.

While touring the mountains, we kept seeing one brochure over and over: Indian Head Resort *in retro Scooby Doo lettering*. I figured: I love mountains, I miss his neighbor (the Old Man), and we’re hungry… lunch?
Late March doesn’t quite mean mud season yet, so we fit into the parking lot as best we could (a little crammed since the snow takes up so much space) and headed for the entrance. We passed a few snowmobilers exiting their motel-​style rooms (which have a great view of Indian Head), and entered through the over-​filled chachki-​rific gift shop (perfect for kids). The bar /​restaurant overlooks a small pond (ice skating in the winter, paddle boats in the summer) and you can *just* make out the highlight of the Flume hike.
The beau ordered a salad, while I ordered a bean burger (advertised as «house made»…good, you have the whole kitchen). Upon first glance, the meal was massive: the bun was twice the size of the patty (I thought… count’s see it under the piles of lettuce and tomato), and there was a neat pile of rough cut fries on the side. Our friendly waitress asked us if there was anything else she could get for us, then left us to our devices.
Jason’s salad was salady enough for him (nothing too exciting/​creative there), while I attempted to assemble and lift the burger. …Whatta mess. One of m biggest complaints with places advertising a veg-​favored sandwich: if it belongs in a bun: great… otherwise, throw that sucker in a pita pocket and none the wiser! within two bits the majority of the bean «patty» had fallen to the plate.
Despite the mess, the burger was pretty good! Pricing is reasonable, and the view is nice. Indian Head certainly needs a face lift (not you, mountain… the lodge): the majority of the resort looks like it hasn’t seen any sort of cosmetic attention in several years… which would have been appreciated for aesthetics, as well as for olfactory gratification (man, people use to smoke indoors… a LOT, huh?). There are several comic-​y Indian «themed» items around the resort (like the rejects from Foxwoods) and the staff is… alright. Not a bad spot for a lunch layover… but I likely won’t return to stay.

I went this past weekend for the last weekend of real winter for me. The high points are great service, amazing view, and very clean. The pools are excellent also. Here are the bad points. This place needs a competent construction crew and interior design staff immediately. Rooms are very dated. Two full beds in the premium room? Why not queens at least? Oh and if you are looking for an ADULT weekend do not go at all. The children have the complete run of the place. Outside Hot tub at 9PM? Kids are in it. 10 o’clock are the kids still outside or running through the entire lobby area? Why yes they are. Its a children’s hotel basically. Also if you get the meal plan get breakfast from the menu. Do NOT get the buffet. I think my girlfriend summed it up best when she went to the bathroom in the middle of the meal and threw up.
Dinner was ok. Not great. But again its romper room for children. They are everywhere. We didn’t have an adult meal until Sunday when they all went home for school.