Duncan’s Automotive

Duncan’s works on both of our vehicles and they are the only mechanics I trust. They are a bit more expensive than others, but you certainly get what you pay for. Excellent service every time.

This auto repair establishment is VERY conscientious! The people care about your safety and when I called in on the shoulder of the road stranded, Neal talked to me about options (including sending a tow) and stayed on the phone when my car started again to make sure I was ok for a few miles. They topped my fluids before a trip at no charge and filled the tires with air! A service not offered to me in a decade and I am a senior! I even got an offer to be driven to the grocery store as a courtesy, which I declined though I was low of food… I cannot tell you how delighted I was to find a place concerned with the people in their community and who won’t do work you do not need! I wish they would move to San Jose… I can’t say enough kind things about these folks!

I always like to support our small local business in Lincoln and Duncan’s Automotive is definitely on my list. We recently purchased a used car for my daughter and really had no history of any services performed. I took the vehicle into Duncan’s for a safety inspection just to be sure my new driver would be driving a safe car. Duncan’s performed a multi-​point inspection of the entire vehicle and rotated our tires at no cost! We have used them several times in the past for our other vehicles and will continue to support this great business. Thank you.

Took in my car for an AC tune up as it was blowing luke warm air. They immediately pulled it in and within about 25 minutes, I was paid and out of there. Seriously fastest service I’ve ever had. They also quoted me for a pound of freon, and only used ½ pound so instead of charging me the whole cost, they only charged me for what was used. Which I felt was incredibly honest and I appreciated it so much.
Super happy! I will be returning should I ever need any more work done. Affordable and honest. Can’t ask for more :)

Only gave a four star cause they weren’t able to find/​fix the problem. I have a Kia that had a very unusual start problem. They were great about working with me to figure things out, the customer service was awesome. Unfortunately the issue I was having proved to be too much for Duncan. I would definitely go back for a known problem!

I recently had major repair work performed on my car, the engine had to be pulled from the car to resolve all the problems. While Duncan’s had a little problem with it they stood right by their word and repaired the car as it was needed. I would strongly recommend them to anyone requiring service or major mechanical work on their vehicle. Thank you to Jon and Neal for staying on top of it and making me a very happy customer.
Chuck K.

Took my rickety old truck in there for the first time last summer to get some repairs done. The staff was very friendly, helpful and gave the place a very pleasant, comfortable atmosphere. They were able to fix up my truck, but said they noticed there were a few other components that would need replacing if I wanted to pass smog in the winter when it was time; and though they did not have the parts, they wrote down the part numbers I needed, where I could buy them, and pointed out the parts in my truck to show me exactly where they were. I have been back a couple times since, and always have a pleasant experience.
Right now I am dealing with a nasty carburetor issue and they have been very helpful with that.
In short, what I love about Duncan’s, is that they are honest, and don’t try to sucker you out of your money. Every time I go in, they do their part of course, but then they tell me what I could do or replace on my own to save myself a lot of money.
I will defiantly be a long time customer of theirs.

While traveling from Northern California to Los Angeles the air conditioning started working intermittently. Stop in early on a Saturday morning and got an immediate diagnosis – leaking coolant. Recharged and on my way in about 40 minutes. They could have charged me an arm and a leg but it was a very fair price. If I lived here, this independent shop would be my regular mechanics. Check out their certifications too!

Walked in for a smog check. Come to find out you typically need an appointment. The front desk attendant got me set up even without an appointment. She was very friendly. I was told it would be around 45 mins, but I’m pretty sure it was closer to 30. I passed and I was on my way. Honestly, they were more expensive than other smog places in town. However, I was comfortable, they didn’t try and upsell me, and they were friendly. I just overall had a good feeling about them. I would go back to them for any of my car problems or future smog checks.

Great customer service, quick and fair… friendly staff, Jessa was super nice and knowledgeable. Best place in Lincoln for auto repairs!

Took My Diesel in for a Smog. Was In/​Out in less that 30 mins. «Painless»!! Oh, and did I say with there online coupon they are cheaper than everybody else in town!

I’m pretty surprised at the other reviews on here. For my part, I and my family have been taking our vehicles here for several years to get work done and have never been anything less than satisfied. I have never had to take a car in because the wrong problem was fixed, or because work wasn’t done properly. They keep excellent records of the work they have provided, as well, and are honest about what your vehicle needs.
For example, I called a few months ago to schedule a transmission flush. The mechanic looked at past work that was done on my car and told me that unless it was running strangely, I should be able to go X many more miles before I needed it done. They turned down a job, but they kept this customer. I’ll continue bringing my car there!

Man, I hated to give such a low rating, but they screwed up. Great personal service and willing to help. Went in for an oil change and tire rotation. It was done quickly and at a reasonable price. My vehicle is a second car and not used very much, so after a week, I noticed a large oil leak in the garage. Thinking it was a messy oil change, I went another couple of weeks before I realized there was a problem. Took it back and Duncan’s cleaned it up and monitored and found nothing wrong saying sometimes it’s just a coincidence that an oil leak happens right after an oil change. Yeah. I nursed and monitored it for a couple of months then took it into Future Ford in Roseville. To my embarrassment, it was a loose oil filter. $ 60 to find that out. Duncan’s had two shots to fix the problem and they failed. No more leaks and Future Ford will get my business in the future.

A friend recently referred me to Duncan’s and I was very satisfied with their customer service and work. The service advisor (Jason) offered to pick me up when I couldn’t find a ride back to the shop to pick up my car. They delivered what they said they would in the time promised — both the diagnostic and then the work. Definitely will go back again and hope to have a couple more experiences that allow me to give them a full five stars — didn’t this time b/​c I only had one experience so far.

We have had them work on our cars a few times now and they always seem to do a good job at a reasonable price. I had my daughters non working Alero towed in yesterday late afternoon and they diagnosed the problem and had it repaired this morning. I called a couple of other places and they couldn’t even promise to look at it before Duncan’s had it finished and back to us.