Elysium Salon & Spa

I am fairly new to the area and have a blonde pixie cut, making frequent cuts necessary. I have tried quite a few salons, and have found Elysium to be superior for cut and color.
Making an appointment is extremely convenient via their online appointment system, and even gives deals for «last minute» cuts, which I prefer anyway.
Kathie cut my hair, and I have never received so many compliments. I’m in my 20’s, I don’t want a mom haircut, or to look like a man. She nailed an age appropriate, sort’ve funky but feminine pixie cut. I went to a wedding after getting my cut, and literally had strangers complimenting my hair.
My hair was platinum for years, and I decided it was time to go darker. I have attempted this multiple times, including at other salons in the area, and always ended up running for the bleach. She did a corrective color and kept some highlights for me, and it turned out fantastic. Obviously going from platinum to medium/​light brown is going to be traumatic, and it was a little dark for me at first, but it’s lightened to a beautiful light, golden brown.
I’m happy I’ve found my new go-​to salon.
A previous review mentioned Bliss in Towaco. I’ve had my hair cut and colored there. I walked out looking exactly how I walked in, after spending $ 150+. I wanted to try another shade of blonde, and I could not tell the difference. Actually, I remember thinking my roots were brassy, which as a blonde is a big no no. The cut was alright. Not the best I’ve had, not the worst either. I can’t remember who my appointment was with.

This is a fantastic salon — NYC style and expertise without having to head into NYC! Great atmosphere and surroundings and the salon is totally professional! Whether you are looking for cut, color, styling, waxing — they do it all! You will be thrilled”

I can’t even review the services because their customer service is so bad, so lacking that I haven’t had anything done there.
In an industry where you’re a dime a dozen, wouldn’t it behoove you to go the extra mile? Or at bare minimum, try?
I was really happy to find this salon does hair and makeup and wanted to use them for my wedding day. I spent over a week trying to speak to a manager about pricing, timing, availability, you know, the usual.
I had been back and forth with a nice guy at the front desk and he said to just come in on a Saturday to speak to the owner. My biggest problem is that my wedding is early and my photographer is coming in the morning. Anywhere I’d go would have to begin at 7am-​ish. So I sat there waiting for the manager and I understand they were busy. That wasn’t the problem. When she finally spoke to me, we had a 3 minute conversation and she made me feel like my early timeline was an inconvenience. There was no sit down, no discussion, no pricing, nothing. Why did I drive over here? Couldn’t I have just called you? She said she would contact me on Monday ⁷⁄₁₄. ETA: I still haven’t heard heard from them.
Not that it matters, since on my drive home I passed Bliss Salon in Towaco and had a totally different experience. No appointment, off the street, I just walked in for some info. A girl took the time to talk to me, get my info and emailed me that night with pricing. I approached my early timeline with skepticism, due to the response I got from Elysium to which the girl said, «We would open at 5AM if you need!»
In a matter of 3 days, I booked my date and scheduled a trial with Bliss. Still not a word from Elysium.
I WOULDN’T EVEN TAKE MY DOG TO ELYSIUM TO GET GROOMED.