Sears Hometown Store

9 am on a Tuesday I drove past Roby’s because they were closed and stopped by the Sears Hometown Store to buy a fridge for my rental. Since I’m usually only in town 2 to 3 days per week, I needed it delivered in the next two days. I had the model picked out with cash in hand, when I was told it would take more like 10 days.
I drove back to Roby’s, which at 9:30 was now open, and bought the same fridge for the same price and they delivered it the next day.
Buy local!

In the past year, we have purchased two appliance suites for two different vacation homes in the Lincoln City area. We spent between $ 7k — $ 8k total. We are very pleased with the friendliness and knowledge of the staff and the quality of the appliances we ordered. That said, we are very disappointed that when we encountered a problem, the stores owner failed completely. Our new dishwasher is damaged. The installer kneed it to get it into place. We did not see the damage because our range was sitting in the middle of the room until it could be installed 2 weeks later. (They cannot install a gas range, so my husband did it.) Once we installed the range, the dishwasher was in full view and so was the dent in the middle of the front panel. Not a huge dent but noticeable. Because we had exceeded the 72 hour time frame to report damage, the owner opted not to assist us by replacing the panel. Since this gesture would have been at little cost to her and made us a loyal customer, it escapes me why she chose not to help. We will be closing our newly opened Sears account and never return to this store. It’s a small thing but Customer Service still means something to us.

Great deal on washer, lots of choices. Delivery team was awesome. On time, no damage to anything, leveled all up, perfect.

I thought I had written this review, however, it didn’t get posted. Just wanted to say the Lincoln City, Or. Sears store went above & beyond to help me last summer! We were in desperate need of a new stove & Laurie & Josh were so amazing to make it happen for us! Thank you so very much for your «above & beyond» help! I will always be recommending you, not only for great products but outstanding service! Sue E.

All of my home appliances were purchased at this store. They have a great selection and their staff gives you the service and attention that you can only get from a small town store. Before you go to the valley, check out Lincoln City Sears.

We were truly surprised about the selection of appliances. This is an independently owned store. Everyone is very professional and friendly. Shopping there was a great positive experience. Thanks, we will be back