Tire Discounters

I went to Tire Discounters a few months ago for two new tires for the front of my van. The guys were friendly and did a great job. When I got a roofing nail in one tire, the warranty let the guys replace it for free since it could not be repaired.
Yesterday I had to call to get an appointment to have a pair of tires installed for the rear of my van. The guy told me he the cheaper ones I wanted would be in by Wednesday but he had the same ones I put on the front of the van in stock. The problem was those tires were $ 27 more EACH; I only had so much to spend and the new tires with the warranty would have been more than I had.
I was honest with the guy in telling him that my back tires were bald and had a golf ball looking thing coming out of the side. I told him I had kids and I had to have my car and I explained what my problem was with the extra money. He did everything he could to make it work for me so that I could get the tires and the warranty. I cannot be more appreciative. That’s awesome customer service– something pretty rare these days. Within two hours I was driving my van WITH the new tires.
I’ll never go anywhere else for new tires.

Overall good customer service. I got helped quickly after I came in even though there were a few people in the building. I went in because my tire kept losing air even though I’ve constantly filled it up. I explained it to the girl at the front desk, and she said they could probably plug it for $ 25. I waited in the building for them to check. She came back out pretty soon and explained that I needed a new tire because I had a hole in the side where they couldn’t plug it. I decided to go ahead and have them replace it there instead of going to the dealership. The girl insisted that they had the same type of tires that were already on my car. I was told it would be about an hour and that they would call which was nice so that you know exactly when to head back. When I went back to get my car, I looked and the tire they put on was completely different than my other ones! How do you work at a tire store and not know that all the tires on a car need to match or it brings down resell value? I ended up driving away with my car like that because I didn’t have anymore time to spend on it. If you know anything about tires, make sure you check before they put one on your car. If you don’t care about that specifically, it’s a good place to go.