Time Warner Cable

Infuriated by TWC. As a new customer I called and asked about internet. I stated that I was only interested in internet. They asked about phone, I told them I only use a cell phone. They asked about TV, I told them I was watch Netflix and Hulu and don’t need TV. 15 minutes later after additional questions the representative comes back with «my package» of Phone, Internet, and TV. Then when I asked if he didn’t hear me say I was just interested in internet, he blamed me for requesting that package.

Do not get time warner cable. Their wifi goes out daily. It is the absolute worst fucking wifi on the planet. You will end up going over on your data and having to pay more for that. Choose any of provider and save yourself the time and frustration from this shitty service.

Poor customer service. They have been here twice to fix the internet speed and cable connection. The problem one technician said was the cable needed to be repaired in the neighbors yard. Second visit they got access to neighbors yard. Still have slow internet speed and cannot stream data. We paid for 15G and our speed is less than 1G.
We scheduled another appointment and they claim the automated system called my cell phone and since I didn’t answer the appointment was canceled. I did not see a missed call on my phone. I rescheduled for them to come tomorrow. There was an immediate follow up from the online advanced technical service guy, (offshore), who was excellent but could not resolve my issue because the problem is in the cable connection.
I hope the automated system works for my appointment tomorrow.

Based entirely upon my experience in this actual office, I was pleased. Staff was adequately knowledgeable and helpful. Went in on a late Thursday evening and was in and out in about 10 minutes. The building was clean and inviting.
Sure, I got home, and I had to contact online support to send a data packet to the new cable box to get it to work correctly. And again the next day when half my channels vanished again (the original problem). And they’ll change your package or rates with no notice (the primary reason I’ll never sign up for auto-​pay). And jerk you around on pricing and deals over the phone. So much so that in order to get the best price you have to cancel service and have your spouse re-​establish service as a new customer. Because why would you offer a priority rate to an already established loyal customer?
But yeah, the people that physically work here are nice. So it’s got that going for it.

liar liar, misrepresentation of services.

I do not mind paying ~$ 200 a month for cable. internet and phone, but what disappointments me is when they do not live up to a committment. I just moved into a new home and decided to get the three services. I was clearly totd at the installation was free when I went to the store to place the order. After the installation I got a bill for $ 119.07 to install. And after the installation they did not hook up the phone and left one of the TV’s without service. I call the 1 – 800 number and got passed around from department to department — finally being told that I was correct (from Amanda out of Madison call center) only to have that overruled by her superviser.
Not many choices but if you have one take it. I am packing everything up this weekend and going with Directv.
Allen

Internet is not good. It’s not as crappy as insight but still not good. I can’t wait for AT&T U-​verse. Everyone I know that has it says it’s but excellent! Let’s hope!

Bust. When I stream (Netflix
Sling), it cuts off every 30 – 45 minutes. It isn’t my network, but TWC. Give me what I pay for.

I wish there was a negative star. Read the reviews. The worst customer experience I have ever experienced.

I don’t know where to begin with this cable service. Firstly, it’s expensive, outrageously so, and I don’t even have premium channels to speak of. I’ve had the service for about three years, beginning when it was Insight, and the bill has steadily risen for no apparent reason, and certainly no extras. The problems have been numerous. Customer service is spotty. They’ve even stopped short of calling me stupid when I’ve had to call regarding an issue. Seriously? What are they there for?. The technicians, meh. I call periodically to complain and vent about the poor service and how expensive it is. I ask why I have to pay for Spanish channels (among others). I threaten to cancel. They deduct $ 5., as if they’re doing me a favor. I keep telling myself that I need to change providers. .. ..

I do not really know what to say about this business. They are not bad, so much as they are pricey. I have been a customer with them for, I would say, exactly four years give or take some days. From these four years, the service had changed from Insight to Time Warner Cable. Of course, after the switch, I think the service kind of ranged from becoming cheaper to more expensive.
The cons I would say are just to watch your bill statements from week to week. They do tack on hidden charges. I went from Classic cable, which I had from Insight, and then to the third tier, which included HD channels. With this they tack on $ 5 for Showtime, which hardly anyone watches and for the internet, they tack on Turbo $ 10.
Now if you wanted to take off these charges, they each have their own department or control on it. I went from Turbo and Showtime cannot be removed because they are embedded, to we can do anything and everything to your account to suit you.
Just recently I thought about switching to Windstream; however, the prices on the individual payments, without packages, was $ 59.99 for classic cable, channels 1 – 99 and probably, as outrageous for internet without bundling. That is insane!
I do give them credit for giving me promotion coupon for being a customer for this long, but they definitely seem to tack on more charges after giving the coupon for some reason. Ah well, at least they are not contract based.
Now looking at this location, I would not even blame these guys. Apparently, from the call center in MILWAUKEE, WI; this branch is just a cave. They cannot tell me any form of contact, email or phone, for this location. For the other review/​reviewers on here, it is nonsensical to blame this location. Blame the hq or the representative who helped you out, at a faraway call center. I guess it is just easy to blame the business as a whole; however, this is just the payment center cave that, until I go drop off things, should I need to, have absolutely no contact information.

I finally scheduled disconnection but not without difficulties. I had to go through providing my information to several people before the disconnection could occur. Even though I would immediately state what I needed to do, they would make me provide all my details and then tell me they would have to pass me off to the person who handles disconnection. Then, I would start the process all over again. And, although I have a disconnection date, until my equipment is returned, I still am charged for service). And, I must return the equipment and they do NOT have a location in Lexington to return equipment. The closest one is Versailles, which has banking hours during the week and is closed during the lunch hour.