Quantrell Subaru

Just recommended Quantrell to a friend who subsequently purchased a new Forester. She is extremely pleased with her new vehicle which is her first Subaru and intends to use Quantrell for service.
My salesman for both of the Outbacks I have purchased, Terry Wilkins, is the best!

I purchased my Subaru Forester at another dealership, but have my service done at Quantrell because it is closer to home. I was able to select the appointment time most convenient for me via their online appointment booking service. The service staff were friendly and helpful when I checked in and gave me a reasonable estimate ($$ and time) for the service. The customer waiting area was clean and has a play area for children, although there were none while I was there. There was complementary coffee and a vending machine nearby with soda, water and snacks. The entire service experience was pleasant. I will be back when next due for service.

Just bought a new Legacy last Tuesday– Winfrey was very helpful and accommodating! No high pressure sales– very friendly staff!

I am happy to recommend Quantrell Subaru. Winfrey was a great sales person and Regina was great in processing my loan. Based on my experience buying my Outback, I will probably do business here again!

Awesome dealer as well as service department! Very nice and clean service areas, waiting area is very nice and clean as well. Everyone is so friendly and helpful, you feel like you’re home.

Don’t listen to these terrible reviews. I was so impressed with the great service after taking my car in for maintenance. I received attentive and speedy service and an affordable bill. –Barbara F.

I had my Subaru for 7 years and loved it. However, I decided to buy a Honda after dealing with the rude service people here. They «fixed» my car right before the warranty expired then I had the same problem occur 10k miles later and they would not back up the work. When I talked to the service department they were very rude and blamed the previous staff at the dealership for the problems my vehicle was having. They even acknowledged I had gotten a botched repair job and bad advice. If I ever move to a place with another dealership, I would love a Subaru again. I will never deal with these folks again.

I felt so SCREWED. Brought car in due to noise and clunking when driving. Estimate over $ 3900 to repair.
Did not have the money for that so picked up car and it costs $ 46 for them to have looked at it. I spent so much time waiting for them to complete their paperwork before I could pick up the car, I should have charged them for my wait time.
Took car to Charlie’s Auto Center 859−254−1593. He got on all fours and looked under the car. Drove it for about 30 seconds, told me what was wrong. Charged me nothing for that. So Quantrell charged me $ 46 for about 2 minutes of work!
We decided to have Charlie fix it. His total charge was $ 1800 for the same repair as Quantrell was offering for $ 3900+.
Did not receive fast or courteous service at Quantrell and had an immediate feeling that they were out for money. I was correct and glad they only took me for $ 46. A lesson learned and I hope this helps you keep your money in your pocket.

I fortunately haven’t had the same problems that the prior poster mentioned. It’s possible that there has been some change of personnel. My recent experiences with Marcus and Sheila in the repair garage have been excellent. They are friendly, efficient, fair and strike me as very honest.

I took our Subaru Forester by for some recall work and dropped it off the night before. I received a call the next day that the car was slow to start that morning and they ran a battery test showing that my battery was especially low – they inquired as to whether or not I wanted a new battery (for $ 150) and I turned them down – I decided it would be cheaper to purchase a battery elsewhere. When I went to pick the car up, it was really slow to start. I drove the car across town, assuming I’d need a jump to get back to the house. Anyhow, the car started up fine. In fact, the battery has been running fine since then – it’s been nearly four months now. I’ve had the battery tested elsewhere and it’s fine. When I received a survey /​follow-​up email from their service department, I explained the situation and heard nothing back from them, which only suggests that they did, in fact, run my battery down to make a buck.