Glenn’s Freedom Chrysler Dodge Jeep Ram

Came to the dealership today to have a new key made for my wife’s vehicle. I came in and everyone was very nice and ready to help (I was in my military uniform, so I’m guessing that’s why). I was told it would take an hour to program a key for the car. I explained I had appointments in the afternoon and needed to get back to work as soon as possible, I was told it shouldn’t be a problem. I gave them my key and the car and began to wait for it to be finished. After an hour had lapsed the service member approached me and informed me that they didn’t have the key in stock and it would be Tuesday before they could get it in. Like stated before I am in the military and currently a recruiter here in the area and my time is very valuable. Almost two hours wasted of my afternoon will keep me late at the office tonight, so needless to say I will not come back to this dealership. And, even if I could, it is my wife’s car that I was trying to have keyed as a surprise for her, as I don’t drove the car much and we live in Louisville it would make it very hard to have this done another time. A simple explanation at the beginning would have sufficed instead of an hour long wait for nothing to be accomplished. But at least now they have my phone number, address, and my email. If the dealership actually reads these, please do not contact me in any manner through these mediums as it will waste your time for I will simply hang up, ignore you, and throw the mail away.

I was really disappointed with this car dealership they know my situation about me being upside down and they still had me take that ride to the car dealership and the person that I spoke with on the phone said we can help you. It was waste of time and they want me to put five thousand down and still have negative equity rolled over to the new vehicle .the bad thing about this place they told me what kind of vehicle it was and they never took me for a test drive they had ran the credit first then came and told me that I was upside down in the vehicle duh I New that already it wasn’t like they were telling me anything new I just believe this place is very unprofessional

My history here has not been a good one as far as service goes. Generally any fix requires multiple trips and or days without your vehicle. I had a new Wrangler 4 door with a hard top that leaked into the floorboard every time it rained. They tried every way in the world to explain it away. They said it was caused by the way I was parked in my driveway and there was a slant, or Im not putting the top back on correctly, and my favorite. «It’s a Jeep Wrangler, they all leak!» Uhh no sir, I didn’t just pay 40k+ for a car that leaks that has a hard top! I’ve had better experience in Richmond and Paris with service but not a lot better.

Generally I avoid getting service done at dealerships because that’s usually akin to highway robbery. Yet, circumstances dictated that I stop here and in the end, I’m very glad I did. Everybody was super friendly, helpful, kind and professional. I’m very thankful that the service section is open for long hours on a Saturday, a rarity. The BBQ was a nice bonus! Kudos to Eldon in Service and Jim in Sales!

They don’t even deserve one star! Let me first start off by saying this company has an F rating with the Better Business Bureau and has 27 complaints filed against them 23 of which are related to product/​service. I took my car in to get issues with the coolant and thermostat fixed. They worked on it for a week when they called me and told me it was ready to be picked up. However, when I went to pick it up I found that they had caused other damage while repairing it. My battery light came on and my alternator needed to be replaced. The damages are now going to take an additional 2 days. I do not recommend taking your car to Freedom Dodge for service and I do not expect them to be in business much longer.