Quality Inn & Suites

Will never stay here again. I went directly across the street to the Comfort Suites… only $ 25 more per night and MUCH cleaner, newer, and nicer staff.

Worst customer service I have ever experienced from the «General Manager» he insulted us, told us to leave, and did not care to listen to our issue or offer anything other that insults. I would recommend to go ANYWHERE but here. There are plenty of other hotels in this area, pick another one!

Left ramada inn near I-​20 in Lexington because of horrible room conditions to arrive at this inn. They accepted us warmly and gave us a room that was newly renovated. Although renovations were finishing throughout the first two days, the staff made our stay very comfortable. The kids love the warm breakfast with sausages, eggs, biscuits, donuts, and more. As the entire inn was being renovated, the extremely friendly manager allowed us to visit the pool across the street at their beautiful sister hotel, Comfort Suites. If future guests can be as responsible and kind as the staff, this newly remodeled inn can stay a clean family establishment for years to come. 4 stars only because a few small touches are still being attended to.

Asked for first floor room when I made reservation, none available when I checked in, 2 smoking holes in bed cover, hole in wall from missing light fixture, carpet transition into bath area missing, small lumpy pillows, microwave didn’t work, bed was comfortable and had a good nights sleep

This hotel was nothing like the photos. The lobby was vacant and there was no one behind the desk when I arrived to check me in.
I paid extra for a non-​smoking room that smelled exactly like a smoking room. There was a $ 100 incidentals deposit that was not reported when I booked the room online. The room was clean but there were holes in the comforter and it was dusty. The door handle in the bathroom was broken.
There was no parking on the backside of the hotel. Inconvenient when traveling with a sports team. Overall, I’d recommend staying somewhere else.