Pet Source

Unfortunately this store has a food my cats like. It’s perversely impressive how consistently unpleasant and unhelpful the people who work here are. They really should not be in retail.
(Pro Tip: Double check your cash register receipt.)

Despite all the negative reviews here, I like Pet Source. The staff is knowledgable and friendly, and my dog loves to go and get treats and pets from the staff. Plus, they give you a $ 10 coupon to spend on anything when it’s your pet’s birthday! Support your local businesses. Pet Source is great!

While I love supporting my local Lexington, MA stores, the challenge with this store is the same with all traditional pet stores — everything is way cheaper online. This store carries primarily premium brands. But, if you compare all of their premium brands to exactly the same products on
, which carries only premium and super-​premium brands, literally most products are 30%+ more expensive in this store (sometimes even more). The only reason I go to this store now is to get raw frozen (like Nature’s Instinct) which can’t be sold online. It’s a nice store with high quality brands, but the prices can’t compete with online stores unfortunately.

I used to come here to get my doggy food — Orijen. They seem to be one of the very few stores carrying this premium brand in the area. They have a large variety of food brands, including many premium ones that the usual chain pet stores don’t carry (e.g. petsmart, petco). They also carry some of the harder to find treats (Zuke’s in square form) and my guinea pig’s Vitamin C pills.
The staff are very knowledgeable. They really know what they are talking about and if you tell them your needs, they are sure to give you some great advice. It’s a very convenient and easy to find location off of I-​95. Has its own private lot so parking is not a problem.

I tried to get the attention of the store manager but she was busy on the phone doing an interview. Despite my waiving at her, she waived me off and pointing with her pointer finger, one minute. Who does that? In any case she did help me with the foods I was looking for. Which was fine until checking out she again was summoned to the phone again. This time it was her cell phone, I waited, then she checked me out apologizing along the process.

I was so mad about my recent customer experience at Pet Source that I actually had to force myself to wait for a while before posting this review. My first experience with this store was very positive. I came here searching for a very difficult to find puppy food at the recommendation of my coworker. Pet Source didn’t have it in stock but the employee that was in the store at the time made arrangements for one of their other store locations to ship the product to the Lexington location where I was able to pick it up only a few days later. The employee seemed more than happy to do it and I was glad I was able to purchase the product from a small business instead of purchasing it from
(and paying the shipping cost).
The second time, however, I called about a week and a half before I needed more food to inquire whether they had it or could order it for me. The employee on the phone sounded new, wasn’t sure what I was talking about but took down my message for someone else to call me back. Another employee called me back that day or the next day to inform me that they could order it and it would be in the Wednesday of the next week. I explained that I would REALLY need it by then and he told me he would even check with their supplier to make sure they had it. He called me back the next day to tell me their supplier would be able to ship it to them and he would let me know if there was any issue. We even spoke at the beginning of the week it was supposed to be delivered and he said that the order was fine and if there was any issue, they would call me. The shipment was due to arrive Wednesday of that week at noon. I drove all the way to their store at 7:30/7:45 to be informed by an employee that they had not received the product. The employee seemed exasperated by the fact that I was stunned and somewhat mad (at that point I did not even have enough dog food to make it through the next day). I actually ended up having to switch my puppy to a new food very abruptly because I didn’t have time to order it from Amazon or another store. After all of the phone calls back and forth, no one at Pet Source ever called me to apologize.

Big but not huge. Great selection of high-​meat low-​grain cat foods. Staff is young, polite and helpful.

Cat owner:
Great variety of actually good cat food. Attempting to find cat food without a high content of grains, meat by-​products, meat meal, meat by-​product meal and BHT, BHA, and ethoxyquin can be impossible in a supermarket. This store carries a higher quality and quantity of good pet food that the national pet store chains even though is a very small store.
The staff knows their stuff and even if you disagree with some of their suggestions they respect and help you anyways.

I love this pet supply store! Super easy to get to and super convenient! The prices are great! My dogs eat Sojos Complete dog foor and it’s $ 64.99 here, you can’t get it anywhere else for that (I’ve been looking). And their toy selection is wonderful too! My dogs love that they get a new toy each time I go to buy dog food. I’ll keep coming back here for their food and toys!