Paul Miller Mazda

The service center is the worst ever. I come in at 11am (made an online appointment) requested a oil change and my check engine light is on. (Btw, they do not read their notes when you make an online appointment.) Show up for my appointment at 11, repeat my service request and then I’m told they can do the oil change but can’t get to the check engine light till after 1 (they are shut down from 12 – 1 for lunch.) So I decide to come back at 1pm. I drop off my car and sit in the waiting area. I wait (2pm)I wait (3pm) I wait. The guy who accepted my car walks by multiple times and says nothing at all to me. At 330 I go and talk to another service center worker to ask the status and I am told he doesn’t know and the other guy that accepted my car was busy and would get back to me. 4pm I go back out to the drop off area and my «guy» is back. I request an update and I’m told they are waiting on the price of parts but they are almost done. (My car is sitting in the parking lot). I request my keys and invoice so I can pay and finally leave. Then I’m made to feel like I was rushing them to be finished! I do not recommend this service center to anyone unless you want to sit and wait for multiple hours with no information or updates. 3+ hours for an oil change and check engine light. Customer service does not exist! This place is a joke! Never again.