Paul Miller Ford

The service department here is absolutely terrible. When I went in for an oil change, they came back with $ 1,200 of recommended maintenance, some of which I had recently done within the past 10,000 miles. One of those things was new brake pads and resurfaced rotors, which I knew I was going to need, so I went ahead and approved that to be done and moved on past the bad recommendations.
At first, the new brakes were just fine. However about a week later, they started making a rubbing noise at the front. I took it in, mentioning that the noise was in the front and that I thought it was the resurfacing that caused it. They said they would check it and didn’t need to drive it with me to listen to it. They found that a rear caliper had locked up and wouldn’t open. If this was caused by the cars age, 90,000 miles, or by a bad mechanic replacing the pads, we’ll never know, but they refused to even consider that it could be their fault. They «made up for it» by letting me buy aftermarket parts and giving me a labor discount to replace it.
Afterward, the noise is still the same. I call and ask about it but they say that whatever they find, I’ll have to pay to fix. Instead I take it to a different mechanic who tells me they think the resurfacing process was done wrong, causing the top of the rotor to rub the caliper. They replace the rotors and throw in new pads and now everything is back to normal.
This place is incredibly hard to work with and the service managers don’t even know much about cars (he told me when he took me back to the garage so the mechanic could show me what was happening). Please go somewhere else.

Make sure to ask for Skipper Smith when you visit Paul Miller. He cares about his customers and will do his best to get you a great deal.

Extremely unhappy with service, bought a defective vehicle with 100,000 mile warranty, and now trying to charge me to fix broken part which is noticed was damaged immediatly upon purchasing vehicle, now happily paying my personal mechanic to work on my vehicle while still under full warranty, will never return to Paul miller service

We bought our Mazda 5 from here, but it will take a hassle to get a good deal and be prepared with your negotiating skills to do so.
The salespeople will lie and manipulate you, if you let them. That’s why you must do your homework or have apps ready for your tactics.
They did lie on some items like my interest rate and other stuff to just get me to sign a deal. But, at the end of the day, I got a good deal due to preparation.
If you have been scammed, you can file a complaint with BBB since they are an accredited business.
Just beware and do your homework to get a good deal.
Beware of liars and you have been warned.