Michelson’s Shoes

These guys are so out of touch — so, they’ve been in business for 96 years?! Great. But it’s 2015 and they still act like it’s 1960. Maybe they were the best place to shop back 40 or 50 years ago, but I got news for you: there are a LOT better places out there. First of all, there are cheaper places. Secondly, there are those who care about their customer service WAY more than these guys. If you want to deal with an old fuddy duddy (a person who is old-​fashioned and fussy), by all means. Not for me, though.
p. s. Hey Jerry, GET WITH THE TIMES! Also, don’t bother responding to this negative feedback. You are just going to blather on about «We try our best with all of our customers and we hope that we may be of assistance in the future.» I think that’s a load of bull. Oh, and go jump in a lake. Cheers!

Was referred here by a podiatrist. As soon as I walked in the door, I was asked if I needed help. The man who helped me was very diligent in assisting me, and very courteous. I ended up loving the shoes I bought! Will definitely go there again.

We bought shoes a few months ago. They were worn a few times and caused severe blisters, requiring treatment by a physician. Today we tried to return or exchange the shoes because they are unsuitable. When they were purchased, they were recommended by the salesperson. Today, one of the owners of the store was unwilling to exchange them or give us a store credit. His response was basically, «oh well, tough luck». And then he asked if he could sell us another pair of shoes. I am very disappointed by the lack of customer service. I would never recommend this store. Horrible place.

I went to buy shoes for my 2-​year old (not an easy task for anyone), but the sales person, Jerry, was a real professional and made the experience very enjoyable for everyone. I didn’t have to do anything but sit back and watch him entertain and talk to my 2-​year old son and get him excited about getting his foot measured and try on the new shoes… he worked some kind of magic on him and my son had fun and no tears were shed. It is amazing to still find a place like this nowadays, where the sales people give you individual attention and know how to handle kids. Even places that are geared towards kids, like Stride Rite, do not have this level of sales person or nearly as good customer service as Michelson’s, but the prices are the same. I am ONLY going to buy my kids shoes here from now on.

Hooray for Michelson’s! They carry the orthotics that I need, and were very accommodating when I wasn’t sure which ones I’m supposed to buy. The clerk suggested I buy both and return the one that wasn’t the right one. If you’re wondering whether to buy online (which I do sometimes) or go to a retail place in town, I urge you to consider MIchelson’s. The customer service is better than anything I’ve gotten online, and they’re pleasant people. The prices are good, and I like supporting local businesses.
Maybe they’ll do a big event for their 95^th year in business?!

I went in today looking for a specific model of a Minnetonka moccasin. A elderly salesperson approached me and asked me if I needed some help. I told him I was looking for a specific model and didn’t see it on display. He responded if you don’t see it we don’t have it. I asked him if i could try on a pair to see how they fit and I would order directly from Minnetonka. He said abruptly that they all fit differently! This person made me feel unwanted in his store and didn’t want any future business I could give them. I also have grayish hair! His rude and abrupt style did not meet with my approval. Lesson to be learned: Treat people the way you like to be treated!

I went in here with a friend and she was the one who wanted to buy sperry’s (I just accompanied her). When we first went in, within a few seconds, an employee asked us for her. At first, we declined offer and walked around to look some more. Finally, we saw the sperry’s that she liked and she asked for assistance. Soon afterwards, an old man came to our help, sat her down and brought 2 pairs of shoes (one size that she requested and one ½ a size larger, without her asking too!). The man was extremely nice as he helped her with her shoes while chatting with us (even me, although I’m not a customer!). Finally, the shoe was on, and the pair fit perfectly.
However, she was a bit hesitant to buy it because she wasn’t sure how the shoe style would match her feet. With the request of my friend, the employee patiently brought up another style for her. He would give her advices and suggestions as to which shoe she should get. Finally, she decided to buy the first pair and he happily packed everything and rung her up! The service was so nice that I now look into the store everytime I walk by, and I’m waiting for the moment I need new shoes b/​c I now know where I should get them!

I don’t think I’ve ever had such a good shoe shopping experience as I did at Michelson’s.
Being from Boston, I’m used to popping into an overcrowded shoe store with two employees, trying desperately to find my size (I usually don’t because my feet are rather small), and having no luck finding my size in the back room.
Michelson’s was fairly crowded for a small town shoe store on a Monday afternoon, but they had a lot of employees to handle the crowd. All of them were helping other customers when I walked in, so I started browsing. I found a pair of Sperry Top-​Siders that I’d been wanting for ages but could never find in my size online or in other stores. Also, they were $ 25 cheaper than any place else I’d looked.
The moment I had a shoe in hand an employee came over to me and asked if he could help. I asked for the shoe in my size and he asked me to have a seat. He quickly returned with three boxes and measured my feet just to make sure I had the right size (I’m glad I got a pedicure right before coming in!). My initial size fit perfectly and he had me rung up in a matter of minutes.
Michelson’s has great service and prices. The only thing that seems to be lacking is variety (a lot of neutral colored flats in the women’s section), but I spied some other cute shoes and will definitely be back again.

Sorry for breaking the cycle of 5-​star reviews, but I’m not so impressed by Michelson’s. I dragged my hubby all the way over here because I thought it was THE place he would find decent boots and stop walking around multiple feet of snow in canvas sneakers. It took about 30 seconds before I knew that dream was dead.
The salespeople were very aggressive, and basically wouldn’t let us move without trying to assist us. Sometimes when you’re browsing you just want to browse. The selection was disappointingly small and ugly. I understand that this is an old timey full-​service kind of place, but if you don’t walk out with nice shoes then who cares if you went to Micheson’s or DSW?
If you’re looking for Uggs, clogs, or Merrills, head right down to this shop and I’m sure you will have a great time. I think I’ll stick with J. L. Coombs, though, thanks.

A third generation owned shoes store… an old fashion place with a great selection and more importantly, professional staff that is helpful and informative.

I’m quite hesitant to admit this, but I worked a full summer in the bowels of this place — a long time ago — primarily moving shoes around from one place to another and generally doing as I was told.
It paid great for a high school job. More importantly, I can vouch for the owners of this family-​run business (it’s still run by the Michaelsons). Really genuinely great people, extraordinary service, absurdly knowledgeable about their stock and most importantly, how your feet will fit into said merchandise.
If you want to know what their basement looks like, just ask.

We walked in and were immediately greeted. Our salesman measured my daughter’s feet quickly and got a pair of shoes on her in record time — these guys know how to work with kids. Very satisfied with customer service and the shoe recommendations.

I had high hopes for them as I was looking for a ‘full service’ shoe store to help fit my toddler that wasn’t Stride Rite. Unfortunately the man who helped us was horribly rude. He treated me like an imbecile and I apparently had never made a correct decision regarding her shoes ever.
He did seem to know what he was doing and I bought a pair of shoes. I think I was in shock at the time from such egregious manners. Also I have trouble being confrontational when I’m with my cheerful little girl. I took the shoes back two days later, because I could not justify giving them my business. The episode really upset me. I won’t be going back or recommending them to others.

Norman Rockwell’s kind of shoe store. It’s been family-​run for some four generations, and it’s always brimming with customers. No matter how busy they are, when you walk in a salesman will magically appear from out of nowhere, and sit you down for that old-​school fitting and small-​town chit-​chat that have all but disappeared from Main Street America.

An old-​school shoe store staffed by actual grown men who know their stock and know how to properly fit children and adults for shoes. We took my daughter there to get some sneakers — we hadn’t been in the door 5 seconds before a young man offered to help us. A paragon of patience, he spent a good 15 or 20 minutes with us before a decision was reached. He was honest to a fault:
«Hmmm, those Merrills tend to run a little narrow. They won’t fit your daughter’s feet.»
«These shoes aren’t as roomy — your daughter will outgrow them too soon.»
And so on. We walked out with a $ 48 pair of pink Stride Rites. They carry great name brands: Merrill, Sperry, Rockport, Converse. You can’t beat the level of service. Highly recommended!

These guys are great. I have wide feet and it’s very hard for me to find shoes that fit. They always have what I need.

I found this place during an obsessive hunt for a specific pair of Merrill’s. A nostalgic, full service shoe store. The gentlemen who work here are sweet, but sometimes grumpy. They are patient with kids though and really want them to get a good fit. The shoes are full price, but they have a nice selection (I got my Merrill’s!). They carry Stride Rite, Merrill, cute animal rainwear, Men’s/Women’s shoes etc. There’s a parking lot in the back with meters.