Hertz Rent A Car

I recently rented from here through my insurance company as Hertz is a preferred provider.
Pros:
— you have a ⁵⁰⁄₅₀ chance of running into a caring/​enthusiastic staff member
— offer pick-​up service which is great
— cars with leather seats look cleaner than their cloth seat cars, at least on the surface
Cons:
— you have a ⁵⁰⁄₅₀ chance of running into a caring/​enthusiastic staff member
— cars with cloth interior tend to be undesirable… stains and all; I almost got stuck with one
— car assigned to you may not be of the same size/​class as your insured personal vehicle by default; you may have to ask for it
Overall, lots of room for improvement in the «care for your customers» area.
I might skip this location the next time I need a rental.

This place deserves negative 100 stars… The staff is unprofessional and shady… They «reserve» cars then don’t have them when you arrive to pick up. The corporations who contract with Hertz aren’t important. They cater to the type of people who get their car repossessed and need a rental. The customer service is pathetic… 5 people in line at a time. I will do everything I can to get companies to drop their contracts with this place. It is a joke!

If I could give no stars I would! Horrible atrocious customer service. 1^st of all the book cars they don’t have. But they don’t tell you that until they have charged you! That’s right. Been 4 days and I still don’t have my $ 200 back. They lie and hang up on you. They people on the phone at the 800 don’t even bother to try and help you they say they are sending you to someone else and then they hang up on you. They want someone else to deal with you. When no one else pics up they just hang it up. They were all rude. I walked in to the office the girl behind the desk just looked at me and didn’t say a word. Instead she helped others, still hasn’t addressed us, then she talked on the phone keeping not only is but the customer she was helping. After 20 minutes I had enough. I had already paid and been arguing with them the whole night before! This is a shady racket. I would never go there. Drove down to enterprise, after she told me no one had any cars, 20 minutes later in an SUV. No problem. No hassles. Go there it’s a block away. They are super nice and helpful and even bother to dress professionally! You can tell they care about their job, their company and the customers. Hertz has none of that. Hope i don’t have to sue them to get my money back. Because I will!