Enterprise Rent-A-Car

After arriving at the reserved time for our car pickup (confirmed the day prior by an enterprise phone call), our car was not there. Despite our reservation, they did not reserve the car. Reminiscent of the infamous Seinfeld rental car scene.
A representative named Todd was argumentative, dismissive and insistent that he was offering me a good deal when he told me that he could give me one of the two cars that were there for an additional fee! He refused to even acknowledge the mistake was on the company’s part. Instead he played dumb to why we would be upset that our reserved car was not there.
Despite my having a reservation and Todd having cars, he refused to allow us to take a car without paying more out of pocket. It’s extortion and a terrible business practice to hold people hostage for an upgrade fee.
His defense was that there were other people in the lobby who also had reservations that he was unable to fulfill. Todd’s defense of his poor service was that he was also giving other customers equally poor service.
Even after delivering our car over an hour late, he continued to be argumentative about the situation and insisted he had done us a favor by finally finding us a car. Unreal.
Avoid this location and don’t buy what Todd is selling.

This is the fourth or fifth time I have used Enterprise. I have to be honest: this is a business and they are there to make money, but if you do your homework, you can get a good value here. I rented an automobile for two weeks and received a clean low mileage Toyota Corolla for $ 354.00. The price was reasonable considering the high airfare to my destination. I like the free pick up (Some of the drivers accept a tip, some do not) and the location is great, right off Richmond Road near the Fayette Mall.
They offer an AAA discount and, if you go in at, say, 10.00 AM, the line is not too long except on weekends.
My only complaint: one year I was charges for a bunch of insurance plans I did not authorize (I resolved this to my satisfaction) and sometimes the staff makes unprofessional statements. Today, for example, the woman at the desk made a blanket statement to a male customer that «most women are catty.» I certainly disagree, and in today’s politically charged society where everyone seems to be offended by something, such statements are best said only behiond closed doors. Also, be aware that to rent the car you need to have a credit card or be able to furnish bills that show your current address. You can’t drive away with an automobile using a debit card. (Fraudulent people have taken the rental cars, then closed out their debit cards and kept the cars!)