Esperanza Bowling Lanes

I would recommend going here if you want to be embarrassed and treated like garbage by the employees. They have a strict no outside food or drink policy. The woman behind the counter was extremely rude and refused service to me until I brought my water back to my car. The party I was with wasn’t allowed to bring in their ice cream cake and ended up having to throw it away. Horrible customer service. And what kind of bowling alley runs out of bowling balls and asks the customer to return some of their balls?

If less than one star was an option I would be giving it! Absolutely worst bowling alley ever! Went with a huge group (FAMILY…with kids… not thugs and punks)! They were not only completely ridiculous with their «no outside food and drink policy» but completely rude! One of the kids brought an unopened bottle of water and was told to trash it. Water? Seriously? Then a 2 year old that was with us was tossing around a small soft rubber ball (THAT SHE GOT OUT OF THEIR CLAW MACHINE) and she was told she couldn’t play with it. I’m pretty sure the bowling ball she was playing with would cause more damage, but who am I? The entire time we were there the staff was staring us down and hawking over us like we were going to destroy the place! So rude and will never go back! Now I see why the reviews are so bad!

Usually you get the vibe of a bowling alley upon walking in and this place, I got the vibe that we were not welcomed. It was almost if Clint Eastwood (Bonnie in this case) from Gran Torino was wanting us off his lawn. I’m surprised Bonnie didn’t tell us to get off her carpet. Anyways, with a group of people coming in on a dead Friday night, you’d think business is welcomed. This was not the case. Also, the place smelled like anyone’s grandma’s house. And since when can you only accept one payment for 4 people at a lane? Would if we were complete strangers? Don’t walk, run from this hellhole.

Friends and I went to Esperanza Lanes on Friday night at around 8:30. It was not busy, and I believe there were around six other patrons bowling at the time. The facility was fine, pretty much what you expect for a bowling alley. The staff however was, in my opinion, terrible. Bonnie was very stand-​offish, as were the other two individuals staffing the place.
They said we could rent a lane for an hour for sixty something dollars. When we said we would rather just pay per game they wanted to put six people per lane, and got more disgruntled when we said we wanted four people per lane. I’m not sure what the problem was since ¾th of the alleys were empty. Then they said they could only take one payment per lane. I asked since we were paying for individual games, why cant we pay as individuals? She just kept saying «I can only take one payment». After that you move down the counter to a surly young lady who just said «Gimme your shoe». This was pretty much indicative of the entire experience at this place.
A couple of the guys from out group has missed dinner and were looking for food. But the staffed said the kitchen wasn’t open. So they went next door to subway to get something. Despite the fact that they wouldn’t open the kitchen, they also wouldn’t let them bring in a sandwich, and went so far as to pat down one of my friends. Their behavior at this place is so offensive that I’m never going back and would recommend that anyone who isn’t looking for a colossal buzz kill avoid these people.

We came here this past Saturday for my husband’s birthday party. The staff was rude and did not seem as though they were interested in us being there. We brought 20 people to the bowling alley on an otherwise slow night. You would think they would be thrilled to see us but instead we felt more like we were uninvited guests. Two of our friends were not able to join us for dinner beforehand and attempted to bring in a couple of Subway sandwiches. We were not upset with them not being able to bring their food in but after they ate in the car and attempted to come back into the bowling alley the staff essentially frisked them to make sure they weren’t trying to bring the food in a second time. We are a very clean, well put-​together group of thirty somethings that were treated as though we were a gang of hoodlums. We will never return to this bowling alley.

This place is highly unprofessional and racist. The guy at the counter was extremely rude as well as the 12 year old handing out shoes. They lack customer service skills and if you are african american, i highly suggest you don’t come here.

Basic, not a lot of frills. Family run business. A bit on the older side. This is a good place. Well taken care of & maintained. Very clean. Great prices on games & shoes. Good prices on food & drink too. Definitely family friendly.

came here for a birthday party. they did a great job too! the entire bowling alley was closed for birthday parties. the turned out the main lights and had flashing disco lights all over – the kids really enjoyed it! the staff was friendly and the music was great for kids!
nice visit!