Palace Nails & Spa

I’m pretty particular on my nail salon and I thought I would give Palace Nails a second shot since I wasn’t too impressed the first go around. I find them pricier than other leading competitors in the area and service to be mediocre. From the start you are greeted by a young male and he gets on some sort of intercom after you put in your service request on a piece of paper like you’re at a diner to bring out «Cindy rookie pedicure.» As the customer, the last thing you want to hear is «rookie pedicure» dude. I sit down in my assigned spa amongst what seems like 50 other chairs. My seat was covered in dust and the manicurist just stood there watching me as I was cleaning the seat as though I was wasting her time. Then Cindy brings out a tray of a bunch of different colored globs and doesn’t bother to explain anything, which is typical. Her massage was 15 minutes of torture, it was as though she was barely touching with her finger tips. Either do the massage or don’t, but please let’s not sit here in silence pretending you love your job and do a terrible job at giving massages. Her paint job was reflective of everything else. Sorry Palace Nails, I gave you a second shot but you still broke my heart. Next!

This place is horrible. I went in to get my mani and pedi done. Person (middle age guy) who did my mani, kept on turning off my massage chair. And whole time he talked loudly in my ear to the lady who did my pedicure. By the time I left, I had a head ache. Pedi and mani both were disappointing. I will never go back to this place.

My nails came out stunning. I took this picture after kneading dough for an hour and making dinner and doing dishes the same day I got my nails done. They still look perfect. In love with these nex gen nails. It was my first visit and I will be back. Got my toes done by Cindy and nails done by Tony.

I love this place! Tina is absolutely amazing. I been doing my nails for a while now with her. You know you have great quality nails when you can go a month without having to redo them.
The staff is always very friendly and attentive. Love their complimentary drinks!

I LOVE Palace Nails! The staff is super nice and it’s a cool environment. My sister and I both go here and see Tammy. Tammy is OUTSTANDING. She’s friendly, quick, and great at her job. For those who haven’t tried it, I recommend the next gen option. That’s Tammy’s specialty and you won’t be disappointed. Everyone there is great. If you’re looking for a customer friendly store who does good work, Palace Nails is the spot :)

Tina is my nail tech. I bring her a picture of a new shape I want done to my nails and she nails it every time. Pun intended.
Service is always excellent. I’ve been coming here a little over 3 months now and the staff has always treated me great. Asking if I need anything, making sure I’m comfortable. That’s huge. We go do our nails to feel pampered, and they want to make sure you’re getting the best service every time.
If you’re looking for a nail tech to do those glam/​trendy styles, Tina is the one! She doesn’t rush you to get you out the door. She takes her time, making sure all nails are uniform.
I always call the day of or before and make an appointment with Tina, but they have plenty of staff for walk-​ins.
Atmosphere is relaxing and very clean.

Oh my goodness. They were so wonderful! They took care of every thing! I got the Signature Pedicure. That was amazing! And then Tina did a wonderful job with my solar French tip nails! She paid attention to detail… she thinned them. Cleaned them to perfection! She also does a wonderful job with the Nexgen French tip. I strongly recommend her work!

I would frequent this place every 2 weeks or so but I am disappointed the one nail tech I loved is no longer there. So I tried a new person… a few other people actually. I’m not impressed anymore. The nails were way too thick or the shape was crooked. I just couldn’t return. It’s sad to leave after you find a nail salon you loved initially.

This is my 4^th or so visit here and every pedicure I’ve ever had has been perfect! I’ve had different technicians each time (only names I remember was Jackie and Rose) and all did a great job, very relaxing, and made sure I was happy at the end.
The Salon itself is very nice and clean.
What’s keeping it from 5 stars is the sub par manicure I got today. It’s the first one Ive gotten here — before I’d only had pedicures and an eyebrow wax — and I hope my experience today isn’t the same in the future or I will go elsewhere. The girl seemed rushed, my cuticles don’t look like they were touched, the polish job looks like it wasn’t completed/​my nails are growing out already and one of my thumbs has a noticeable spot where you can see a coat underneath — almost looks like a chip. She didn’t ask how I liked it before she finished — and I’ll take some fault here bc I wasn’t paying attention due to relaxing from my pedicure.
All in all, I’ll give them one more shot for a manicure — and if it’s not great — I’ll stick to just pedicures.

Came in today kinda last minute as a walk in but regardless, they sat me immediately & Kyle started on my nails. I chose to do the next gen on my real nail in A14. Having a previous bad experience with next gen, I was very nervous. But Kyle made sure I was okay through each step. He did a great job & was very nice! However, I feel like next gen is just a lazy way to do acrylic. Less attention to detail & messier. There was product on my skin & under my nail that I had to peel off myself. Not sure if that’s just how it is with next gen? Their prices are a little steep but they’re very close to my house. I’ll probably be back!

Ah-​mazing! Great service and job well done. I’ve found my new nail salon. So convenient!

Worth every minute & will be back… soon! They got 3 of us in, no wait & together! Great service!

Went in for a take off of the gosh awful nexgen nails that I tried at another salon (your review awaits!) I was greeted quickly by the owner and sat with a tech who really wanted to hurry up and be done with me… so much so that I was left with little specs of nexgen polish on parts of my nails. The point of a take off is to take off everything on the nail. Anywho, the place is huge and there are more than plenty pedicure chairs, flat screens, and loud décor. Based off of the experience I had with the tech, I wouldn’t return.

I am not from here but stopped by because it’s close to my hotel. They did my manicure and pedicure at the same time (thankfully) so it took just over an hour for both. My toes look fantastic. My hands, I love the color and how thick she did the shellac. My only complaint is that the shellac doesn’t really reach the edge of my nails and its covering my cuticles and looks like something I would do with the wrong hand… If I’m here long enough I may give it another shot. Staff was friendly and they have complimentary beverages! Overall it was a good experience I just wish my nails were perfect after paying $ 70.

No complaints, got a nexgen by Tom who was so friendly and did an awesome job. And a pedicure that was heaven. Very pleased with the service, wine and all!

Came in with my 6 year old daughter, at 7 months pregnant to get our nails and toes done. The guy in the front tells me, 15 min, so I agree. An hour later… someone just started on my feet and my daughter. I asked why hasn’t anyone started on my nails, the guy gives me attitude and said «I do my best to accommodate everyone». He also said «ma’am you should of told me you wanted them done together». We have been here quite a few times, and that was never a request that was needed to be said, because who has 2 – 3 hours have them done at different times!!!
His responses being after about 8 people came in after us and all were started on, most being nails. He stated they all had appointments and were basically more important. But little did he know that I paid attention and watched to see which ones did. So not only did he lie, but now an hour and a half later and no nails started on. Horrible customer service, we will not be back from that alone!

Very good experience here! I got Kyle (solar nail set) and Julie on my pedicure and they were awesome! The place was clean and very relaxing and they also offered free margaritas as well! So that was definitely a PLUS!
Overall, I had a great experience today! My nails are beautiful and I love my pedicure too!
Ask for Kyle when you go! He’s absolutely amazing ;)

I went in exactly last saturday… I left feeling pleased .
Then broke my right index finger sunday night… I didn’t have time so I went to get it fixed Tuesday night… they fixed it no charge and re-​did my pedi since the nail polish was coming off… I had to wait over 30 min for someone to fix my nail … they couldn’t figure out the color even thought I told them which one it was… the color looked a little darker and they told me to give it a day or come back and they would give me 30%off… why if I payed for this already? Well I just left it at that.. next night I noticed my pedi, which I had redone was coming off again… and as I was pulling up my seat I broke a nail… again… ugh
I had never had this happen to me… specially not twice… definitely not going there again…

I typically go to Castle Nail Spa at Josey and Park, but I came here on a whim before grocery shopping next door at Kroger.
I’m pretty sure I got the new girl in the nail salon the review before me talks about. She took forever cutting down my cuticles and was very cautious – which I can’t complain about since I’ve been cut before.
There were 3 men running the place. One of them asked me if I wanted something to drink and I told him water. He completely forgot as he was ripping the girl doing my pedicure a new one in their native language. I think she did something wrong but I don’t know what. It was a little bit distracting to say the least.
The massage part of the pedicure was great. It lasted at least 15 minutes which made it my favorite part.
I think they’re so new and needing to work out the kinks. I’ll definitely be back in a few weeks to give them another shot.

I give the customer service and hospitality 5 stars for sure! The staff is very friendly and kind offering drinks as soon as you walk in. Very clean and BIG! So many stations. Went on the Grand Opening week so they were have 30% off all services so it was a steal! However the only thing I am dissatisfied with is the manicure and pedicure I got. Which is kind of the point of going the great service is a plus but I came for a simple mani pedi French tip pretty basic right?
Well the lady doing my nails was the cutest older lady super sweet but it seemed I was her guinea pig as this was her first day… I understand it being her first day and a new salon but it is not your first time doing a French Tip… Well who knows it could have been. Both my nails and toenails had streaks and within two day my nails were already chipped and cracked. The tips of my French tip were uneven, maybe with a little more practice she’ll get the hang of it. Overall awesome place probably won’t be back if I have a change of heart and decide to venture back will ask for someone who is not just starting