TruGreen

This was the second time we tried Tru Green as our grass was in need of help. The first time we tried them several years ago I caught the technician completely bypassing one entire side of lawn. That’s why we cancelled that time. This time, their technician burned sections of our lawn. They planted sod to replace the burned areas. It immediatelty died in spite of watering. Twice more they were supposed to have fixed it. But they planted grass seed on another part of the lawn that wasn’t the problem! I will never use them again.(And they didn’t even get the bad sections of the lawn to look better!)
Update: Ron subsequently came out personally to fix the dead sod. He did a great job replacing it. I’m pleased with the fix but still would not recommend them for routine lawn care.

Thanks trugreen, my yard has never looked better. Your services are affordable, and professional. I have been a customer for 3 years, I tried for years treating my lawn myself and could never get the results that you have given me.

What an awful service! We had flowers in a flower bed. Then sprayed the flowers and killed them all. More than $ 300 worth of plants dead. Why they could’t tell the difference between a lawn and a flower bed is beyond me.
Save yourself headaches and use another lawn service. These guys are clowns!
I would give them 0 stars if I could!

I don’t even own the property and they are sending me a bill. I never authorized the service for 2013. I’ve called and only get an answering service who promised a return call in 24 hrs. That never happened. I’ve now called at least 6 times with only to sit with the call on a waiting list. Be very aware of thier tactics of not returning your calls. Wouldn’t give them a star if I didn’t have to.

I used Trugreen for two years and can’t say it had any observable improvement on my lawn. Oh sure, their pre-​sales people talk a great game, but the execution was hardly passable. They couldn’t treat a mushroom outcrop. They apologized about the crabgrass. They were red-​faced about me arriving home early one day watching a tech quickly walking through my yard with a portable sprayer to squirt some chemicals down instead of evenly spraying. They offered to switch to pellets when I complained and didn’t have an explanation as to why they, as yard professionals, didn’t use those to start with. Oh, and after I finally cancelled it took forever to get off their customer call list. They didn’t seem to understand that calling a person’s cell phone a dozen times and being told politely to remove me from their list was sufficient cause to actually do so. I finally had to reach out to their district manager. Do yourself a favor and try Scott’s or Barefoot instead.

I wish there were a way I could NOT provide any stars to this business for varied reasons. One star is a gift.
We started using them in 2006 and it’s been a nightmare. I just cut them off a week ago but not without harassment from them. They overcharge you for lawn treatments at roughly $ 57 a treatment. It goes up 5% every and the first time I called and complained they took off the increase. Late last year before my last 2 treatments I intended to cancel and they offered my last 2 treatments for a discount price of $ 28 which is indicative they are already overcharging you in the first place.
Last week I got a card in the mail INFORMING ME of when my treatments would be scheduled. That was it. I called and cancelled. The guy who helped me out I will admit did an OK job with me despite my rants. I was sorry he had to be the receiver of my frustration but I stand my ground. He offered to be my exclusive contact and would work up a pricing for me to keep me. When he wanted to verify my email address it was an old one from 5 years ago when we began our account. Ironically, I had called EVERY YEAR TO UPDATE THE EMAIL ADDRESS AND THEY STILL HAD NOT SUCCESSFULLY DONE IT. Wow. 5 years later. Talk about NOT listening to your customer, not being in tune, not being successful in handling BASIC customer service. That was it for me. No more.
I will work with my landscaper to provide me the treatments my lawn needs and I will not go back to TruGreen. Highway robbery. Also, if you decide to sign up, they will come out and do an «assessment» which you will not ask for and then call you daily for WEEKS and this is extremely abusive. When I get letters or cards telling me what they plan on doing, I simply write them an email and on the card that if they choose to come out and do whatever I did not authorize, I will NOT pay them as this will be considered a gift.
I work extremely hard for the money I spend an TruGreen does not deserve it. Very sorry to the poor guy who handled me the other day. It’s not him it’s his company and I recognize he has a job to do. At the end of the day, he’s representing the company he works for… no more.
UPDATE: June 24, 2011 — I STILL get mailings stating because I’m a «preferred and valued customer…» please note, I have not been a mistreated customer for many months now… not to mention I still get calls I ignore on my cell.
I don’t care for being harassed by stalkers. Just not my thing.
UPDATE: March 12, 2012 — Yet again another phone call wanting my business. Seriously? I advised him I found another service and as I did in 2011 and I HOPE this is the end of the line for TruGreen as it is for me. Enough already.

NEVER NEVER NEVER give these people your phone number. They will call you relentlessly for the rest of your life.
Total high pressure nonsense.