Care Heating & Cooling

Had routine maintenance/​tune up performed on my furnace. Called the night before to confirm appointment and the tech, Wes, arrived on time (a few minutes early actually), which I greatly appreciate. Wes was quick and efficient and was done in about an hour. He explained what he checked and cleaned, and went over things to look for in the future. Very good service and I have no hesitation in recommending them.

We have used Care Heating & Cooling for a number of years. They ALWAYS do a great job. The pricing is very reasonable. And just like their commercials say, they never try to sell you anything you don’t need. We will use them as long as we live in this area.

I heard about them on the radio. Everything is true that they are the best and came out on Saturday to fix my AC on the hottest day of the year so far. Polite, professional, reasonable, and honest. FYI so the service plan it makes sense to get regular maintenance. Seth was the best!!!

Very good service, polite, on time, knew what he was doing, quickly diagnosed the problem. Unfortunately found a defective part that is expensive. Appointment was quickly scheduled, called to say they could come earlier. I scheduled this through Angie’s list, so got a good deal.

I was able to get an appointment quickly. The service person, Matt, was very professional, knowledgeable, and thorough. Great price through Angie’s List. I would definitely recommend.

Customer for 15+years. Purchased Lennox furnace and heat pump 13 years ago. Required repairs 7out of the 13 years. 2011 a $ 1100 repair 2013 $ 550 repair. This time they wanted $ 660 for the same thing that was repaired in 2013! Previously when complained of frequent repairs, was told to be expected, all the issues were different. This time told it was my fault for not having service contract! Unwillingly to discount or work with me given all the repairs. Went to another company. The total bill was $ 391 using genuine Lennox parts (the CARE part was generic) which also included service contract for 2 visits a year. The CARE technicians are great, kind people. The management and business practice stinks.

Absolutely the best! Hands down! Arrived on time and the second appointment early! Came in and totally fix a mess a previous company made. After 4 days with no heat, I was so truly grateful to finally find a heating and cooling company that you can trust.

Day off, woke up to a cold house. Furnace died last night. Not super cold but still cold enough, you know how it is. After my husband called a few friends we called Care Heating and Cooling around 7:15am. Tech was here about 8am. He was very nice and straight forward. He gave me my options (its a 22yr old furnace) he fixed heater. No up sale, no trying to sell me a new furnace he was great.
I would highly recommended

Go with CARE, NOT Atlas Butler. I had asked Atlas Butler to come out and repair our furnace because it would periodically blow cool air and then go back to heating the house. This is not an ideal situation when the temp outside is 8 degrees. After 2 techs, three visits, and a bill of $ 500, they said we need to replace our furnace (+$ 4,000) or pay $ 2,000 to repair three things in the furnace. This caused us to pause because a new furnace is not cheap so we called a friend who is a HVAC tech in another state. Our friend said that their repair recommendation also didn’t make any sense because the repair was for two different parts of the furnace that manage two completely different and separate issues. We decided it would be helpful to call Care Heating & Cooling for a second opinion.
When Mike L. from Care came out, we had all evaluation cylinders firing. Mike walked into a list of questions from our friend. Atlas was also sending a senior tech to look at the unit an hour from after Mike got started. And our friend was sourcing information about both companies from his colleague in Columbus.
After Mike ran diagnostics on the system, he was asked to jump on the phone with our friend. They had a great conversation and talked the same language about the diagnostics and working together to brainstorm possible causes. In the end, he and our friend came to the same conclusion regarding the issue and we are now planning to have Care send him back out to install a new circuit board tomorrow… NOT a new furnace. BIG difference in cost. He managed the environment extremely well and was very professional considering he was being drilled with questions over the phone by another HVAC technician.
It became clear in this experience that Care comes out fix your furnace and Atlas comes out to tell you what everyone else has done wrong in installing the unit only to leave you with a broken furnace. We lost three days of work sitting at home so Atlas can attempt furnace repairs. We are so glad we called Care for that second opinion.

I recently purchased a new HVAC system from CARE. It was a pleasure dealing with Christie during the sales process. She was very knowledgeable and honest. The system price was very fair compared to other quotes I received. The installation staff was very professional and took the time to do things right. I am recommending CARE to my friends and neighbors.

Amazing Service! My air conditioner broke and I needed immediate service. I called them and was able to schedule an appointment for after work hours (they have a variety of hours to serve people who can’t just do the 8 – 5.) I wanted to expedite this process so Christy (customer service rep) came along with the technician on the visit. She was able to provide me immediate information on my needs, give me a quote on the spot and she even brought a portable air conditioner for me. I was able to schedule an appointment for a couple days away on a Saturday which was amazing. The two technicians that came out were friendly and knowledgeable. They explained the process to me, got everything set up for me and kept everything very organized. I’m very happy with my experience with them!

I really wanted to like this company after hearing their commercials on 610. Tech arrive to my residence did a quick check and said there is a good chance my heat exchanger has a crack and that my furance would need replaced. The error code on my furnace was flashing error code 33 which is an airflow issue. I told the tech the previous residents never used an air filter. I scheduled an appointment with Care to get my furnace replaced but went ahead and got a second opinion before the install date. The company I choose for the second opinion fixed my furnace for $ 200. My coil was clogged. I just don’t understand why this wasn’t checked before I was told I would need a new furnace?
Thanks for the quick reply. The other tech did retest the system and every reading somehow went back to normal. I did place a co2 monitor in my laundry Room just in case. I will bump my review since this was handled in a professional manner. Thanks!

After 17+ years of using Care Heating & Cooling religiously & faithfully, we recently had the major disappointment & shock of getting a non-​essential furnace replacement part installed (at the technician’s suggestion after a routine seasonal check-​up that we pay for).- which was approved by my wife on good faith — but, to my dismay, we were invoiced $ 500 for a ‘dumb’ (i.e. no moving parts) piece of PVC pipe held on by two clamps that sells on the the internet for $ 88.32 — fact check here:(
). Even contacting MIke Weins — the owner — directly for a ‘reasonableness check’ netted pure apathy and, ‘well, that’s the book price”) and he offered a 10% discount.
So, $ 448 for a service call and a PVC pipe swap out for an $ 88 part that didn’t impact heating or cooling (it had merely dripped slowly over a 12 year period) and took 10 minutes to swap out? (The Tech was actually here for 50 minutes but, we talked Dallas Cowboy football for 30 minutes of that time). Unbelievable and very disappointing. Prior to this encounter I would’ve proudly said that Mike & Care were some of the ‘really good guys’ remaining but, it seems they’ve gone the way of so many businesses trying to up-​sell and profiteer on loyal customers (Ala the car dealership mechanic) for the sake of revenue and margin maximization.
For the record, I am a businessman and I gladly would have paid $ 275-​$ 300 even…($ 88 + shipping + $ 200 for labor… but a $ 500 initial quote from a company you’ve paid annual maintenance to… for 17+ years? A bit overboard and zero empathy from the guy who runs the business.
Care may still be the best locally but, my advice is to do your homework (ask for a part # and Google it) first before committing to any ‘suggestive replacement part’ work. Granted if your heating/​cooling is down & out you may not have that luxury but, for me… I am $ 300−400+ lighter in the wallet because I didn’t understand what we were fixing in advance and, I didn’t do my homework.
Sad but, I guess 17+ years of dedicated patronage doesn’t count for much.

They say, «When you need someone you can trust, call CARE,» they aren’t lying! After a super hot 90+ degree weekend, my A/​C failed. I called them first thing Monday morning, and by noon, the A/​C was back up and running. Cory was polite, on-​time, and thorough. Even though I had self-​diagnosed a problem that could have cost hundreds of dollars, he didn’t just blindly fix it. He found the true issue, and saved me a bunch of money. Thanks CARE!