Greenwood Cleaners & Tailors

As a first time customer here at this dry cleaning business, I did not have a good experience with their lack of business customer skills. Dropped off a stack of 10 – 12 dress shirts to get dry cleaned, and one of the shirts one had a pretty big bleach stain on the front. Thinking maybe it was a one off chance – came back to discuss with the owner about my concerns about the shirt in hopes he can be more careful and aware in the cleaning process. It wasn’t like all my shirts were ruined, it was just one. I explained I only wanted him to look at every shirt I had prior to cleaning so when I come back, there wouldn’t be any misunderstanding or undefined blame for a possible ruined shirt. He immediately plays the defensive game and said he could not guarantee no bleach stains even after him inspecting it. For a cleaning service and claiming to use zero bleach products, he couldn’t even put a guarantee basis on behalf of his business.
After a few minutes of him saying no guarantees and dropping hints that I may have had chemicals on it before he cleaned, the respect for the business has gone downhill. Why anyone would pay to clean an preplanned bleach shirt is beyond me and getting zero understanding of my concerns of a 60.00 ruined shirt leaves a bad taste in my mouth. It was one shirt and I didn’t want it happening again, no need to put blame on me or be defensive – all I said is that if it happens again, I would like some sort of claim in responsibility, or knock off the 1.85 cleaning on that one particular shirt, or the VERY least a «Sorry». Do not blame the customer who is giving you business.
I don’t see a point to get my head chewed off when I’m paying you to do a service. Save yourself the petty blame game and go somewhere else or better yet, go back to cleaning myself.

This is a good cleaners and tailor. They take good care of my clothes and all the alterations I’ve had done there (hemming mostly) has been very good. They’re fair on price and always have my stuff ready when I need it.