Concentra – Lenexa

Horrible. Tried to schedule an appointment with them for a week. My doctor kept sending over my paperwork, but they could never find it. Finally, on a Friday, the lady confirmed they got my paperwork and prescription for physical therapy and would be calling me with an appointment. When I called back on Tuesday (because they still had not scheduled an appointment for me), the girl said she didn’t have my paperwork and she didn’t know why the other girl would have told me they would call me with an appointment. She told me to call a 1 – 800 number for scheduling and said I could bring the paperwork with me. I told her that they had already confirmed they had my paperwork the week before, and that it had taken 4 tries to get it there, and she said «Well, I could try to look for it.» Yes. Try to look for it. That’s your job. I know your office had it, as I called to confirm before. She just kept saying that I could bring new paperwork with me and I told her to look for it. She asked who my insurance was; I told her United. She said «Yeah, we take that. You’ll just have to call that number to schedule.» So, I call the number to schedule. The first question I’m asked is, «Who is your insurance carrier,» to which I answer, «United.» The lady at the 1 – 800 number says, «We don’t take that. It’s out of network for you.» SERIOUSLY?! After the people at Concentra told ME and my doctor’s office that they accept United! I told my chiropractor that I was having trouble with scheduling and when I told her it was through Concentra she informed me that I had dodged a bullet because she would never recommend their services. Staff VERY unhelpful and VERY unorganized. Horrible.

I understand being busy but what the hell does a place make an appointment for if they are not going to honor it. Was here yesterday and they said an hour wait but I had work to get done so I made an appointment an appointment I say for today at 2:30 arrived at 2:15 to fill out paperwork. I’ve now been here for over an hour with an appointment just to pee in a cup. They are still saying an hour wait minimum. This place sucks and they are not that friendly either.

Where do I start? First off, the people there are rude. I wasn’t even greeted by anyone with a smile the whole time I was there. I wear hearing aids and I went there for an audiogram. I have severe hearing loss. I have to pass the hearing test to go back to work. I was told I can’t wear my hearing aids while being administered the hearing test. If I fail the test, I’ll lose my job. How in the holy hell can I pass a hearing test if I can’t wear my aids? It’s time for Concentrate to update their technology to today’s standards, not the 1940’s, and get equipment so people like myself can wear hearing aids while taking a hearing test. Avoid this place at all costs. Go somewhere else that has today’s technology.