Tj’s Dry Cleaners & Alterations

I am never coming here again! Ever! This place is a joke! 15 $ deposit, don’t dry it all the way through, add some new stains, create a 3 inch tear on it and then do a half ass job piecing it back together!
I’m currently sitting in front of this shop, livid. I brought a ($ 400) feather mattress that I have had dry cleaned once before back in Orange County, without a single problem. I figured it’s been two years since I last had it cleaned and since I currently moved, I’ll freshen it up.
I found this place on Unilocal,brought it in, in perfect condition. Mind you this is a 400 $ mattress! FIRST they make me pay 15 $ deposit because they think I’m gonna forget it there and they’ll lose out on money. I come to pick it up and it’s wrapped up in a bag. They don’t take it out to show me or anything. I get home unwrap it, just to find a GIANT MACHINE WASH TEAR on the bottom part! About 3 inches long! Not a slit or clean cut or anything, it looks like they put it in a machine and it got caught and ripped– it has jagged edges and everything!
Not only is there a tear, but there is an OVERWHELMING smell of mold and mildew. That’s what happens when it’s not dry cleaned properly and when it’s not completely dry.
I called them immediately and spoke to the wife of who I assume is the owner. She tells me to bring it in and they will sew it back together at no charge. I told them I’d bring it in tomorrow (today 7÷17÷13) as it was quite inconvenient for me to drive there again an where I would demand a refund!
Well I’m here now. She told me it would take a ½ hr to sew it back… That was at 430… It’s now 547!!! And she’s doing a terrible job! I just checked it and there are gaps where no thread has even touched it!
The best part is that when I called to tell them about the tear, they said that it was there when I brought it to them!!! NO THE HELL IT WASN’T! And there were 3 new pink stains on it too!
If there WAS a tear, why wouldn’t you call to verify with the client, why didn’t I see it when I checked it with her husband?!
Needless to say I had to argue with her for 10 minutes about a refund AND she wanted to go halves on it because it means that they lose money! Excuse me, but YOU just ruined a 400 $ feather mattress and you want to argue with me about a 45 $ refund because YOU WILL LOSE MONEY ON IT?! Sorry if
I don’t care!
If they couldn’t do the job right, they should have told me so that I could go somewhere else to get it done!!!
Never again! Btw it’s 617pm now and I’m still here with my boyfriends very impatient daughter!

Gave this place 2 chances, the first time my white shirts came back yellowed. To their credit they fixed them, but the second time I sent my shirt it came back missing the top button, which I did not notice till the day I needed to wear it. It is hard to wear a tie without a top button. I am upset and will never use this place again.

Don’t confuse this place with Palomar dry cleaners (since they are so close to each other)
I really enjoy the customer service here, very professional and plain out nice. Not what I was expecting in Lemon Grove. Plus as other people said, the prices are pretty good!
It’s a small place, but you just can’t beat the service. My tuxedo is in gentle hands!

Ok so this is my local dry cleaning company when I am in town. It feels like a family-​oriented business with all the music but I had an issue with some scruffs on the knees of my business pants and although they told me I could try and get them out myself I didn’t want to. I wanted them to and guess what … they got those stains out of my business pants and I am soooooo grateful. My clothes are always ready on time and I like them. So I would recommend for sure.

The Right Price~ This place amazed me with their inexpensive prices. To have a suit both pants and jacket cleaned is a mere $ 7.00. Their alterations are also amazing and inexpensive. I just love this place. The owners/​employees are very friendly and I am glad that they are part of the Lemon Grove Community!
My phone died so I was not able to take a pic today but I will come back soon to do this for you.