Le’s Cleaners

Pricey, but I can always trust Le for my tailoring. This is my usual go to place. I have been coming here for years now. I don’t know why there’s so many bad reviews. I guess regulars don’t bother to review the place

No complaints about the service and my clothes came out nicely. Never had an issue with lost or damaged items either. Only thing is that it’s a bit pricier than other cleaners.

Worst dry cleaning place! I just moved into the area and found this place to be the most convenient place for dry cleaning. I should have read the review before coming here!
I brought in probably close to 10 items and there was no discount for bulk cleaning orders as there was at University Cleaners (our old DC place). When bringing in our stuff he didn’t even tell us how much it was going to be so my husband was smart enough to ask and it was DOUBLE what we were paying before. Then we ask when it would be ready and he tells us it will be 3 days, that seems like a crazy amount of time for standard blouse, shirts and blazers but whatever.
Today I go to put on one of my shirts and I notice one of the buttons is missing. Normally this wouldn’t be a huge issue but the button is really specific (a small gold sphere button) and I would have no idea how to find a replacement. So I called the place to see if they can look for the button and I just got the machine, no call back or anything. I definitely wont be returning!

I would give zero stars if I could. I came into Le’s to get my comforter cleaned. My dog had peed on it the night before and so I dropped it off at Le’s at around 10am. I noticed a sign that said ‘Same Day Service’ so I assumed I would be able to pick it up later. I asked him what time it would be done at and he said it would be finished the next day at around noon. I asked about the sign and he stated it was only for those who dropped off their dry cleaning before 9. Ok, fine. That’s fine. I’ll pick it up tomorrow.
I go in today to pick up my comforter and noticed I had left the receipt at work. I asked one of my coworkers to send me a picture of it so that I could show the cleaner that instead. I showed it to him and he immediately dismissed me and said he needed the receipt. Which is fine, that was my fault but you don’t have to be rude about it. I then told him I lost my receipt (because at this point I knew I would never come back here) and he just turned around and left me standing at the counter without saying a word. Again, you’re being very rude and I have no idea what I’m supposed to do at this point.
He returns to the counter 10 minutes later with my comforter. Cool. Thanks for the heads up. Didn’t mind standing here wondering what the heck was going on. I pay the guy $ 30 for my comforter and leave.
I get home and start spreading out my comforter and I notice that there is still a rather large yellow spot on it. I called Le’s and asked him about it and he said nothing but ‘Sorry, I can’t get the spot out’. Ok. You couldn’t tell me that when I was there?
I asked him if I should bring it back so he could try again. His response was the same. ‘Sorry, I can’t get the spot out’. So, you can’t get the spot out regardless? ‘No, sorry’. Ok. Fine.
I hang up and contemplate for a while before I call back (not even five minutes later) and all I get is the machine. I left a voicemail asking for him to please return my call and that I would like a refund. I am still waiting to hear back from him.
I get that you are running a business and you are very busy but you’re customer service is pretty rotten not to mention your actual business. And you don’t even have the decency to try again or give me other options.