Suntrust

Update: because i dont trust this bank as they lost all deposits for the day of: 7−24−15 including my check… In which they didnt notify be until i had to call 3 weeks later saying 3^rd party chech didnt withdraw and getting nowherr with the branch manager laurie… Rolling my eye.
I received an email from dipti? Letting me know what i already new one werk later. How does a bank lose all deposits for that day and not care to tell until 4 weeks go by???
Well my update is: im going through my own bank which i love to pay this dumb loan. Guess what? My automatic payment was refunded back to me??? What is going on… Obviosly now these morons want to charge me a late fee even though im making double the payment.
Really worst bank ever! I do not recommend this branch.

This is the worst bank I have ever done business with, ever. I first closed my account with them several years ago due to the ridiculous fees they imposed for everything. Recently, I needed to close a safe deposit box there. The only key to the box was in a car that was stolen, and as such I had to have the box drilled in to.
The first problem was that SunTrust lost my request, so I drove an hour to Leesburg from DC only to find that we could not do anything until a formal request had been put in.
Next, I found out that we could only use one of their locksmiths and that it would cost $ 320! This is highway robbery, by any standards. I have called around and no other bank charges this much (a typical cost is about $ 100). They also can only drill into a box during the week, so I now I have to miss work for this. When I asked how soon we can do this, I was told that too many of the employees will be on vacation in the coming weeks, so I have to wait until the end of the month.
To top it all of, no one I have talked to has been nice or helpful. Do yourself a favor and put your money somewhere else.