Heartland Quality Heating & Cooling

I was having a family function at the house over the weekend. Not only did Jim bail me out in a pinch he went back to the shop and got a loaner part. Successful function, couldn’t have done it without heartland quality. He has since been back to install my part and all is good. Highly reccomend. Honest and professional.

Awesome company… highly recommend. Very professional technicians and prompt service.

If you need a complete heating and cooling system replacement, this is the company to have take care of you. I had 2 other companies give bids, they had less efficient heating systems they quoted me and were going to charge thousands more for their product. It only took a day for the complete tear out of my old air conditioner and heating unit, and the install of the new Rheem system. Was a painless process, with high quality install and salesman! I am a person that expects things done correctly, and so it was a pleasure to have everything done right, the first time! Thanks!
EDIT: Well a few months into it, and have had to have them back out 3 or 4 more times, and they continue to try to diagnose and fix the problem. It rattles loudly every time it comes on! I keep calling them back about it, and they keep trying new things. Today the owner himself came out to try to figure out the cause, which is pretty impressive. Currently it is working rattle free, hopefully it continues that way! Thanks!

Called them yesterday because my AC went out. They offered a same day appointment. The service was great, the employee was very friendly and personable. The price was fair. But the kicker, when I looked at the receipt closer several hours later, I noticed that they gave me a military discount. I never asked for it, didn’t even know they offered it. The service man must have noticed my Marine Corps flag and took it upon himself to give the discount.

These guys were great! My AC went out on a Friday night in the middle of the summer. I called at least 10 places and Heartland was the only business willing to come out on Saturday and not charge me double! The technician was nice, respectful and efficient. I’d recommend them to anyone and will definitely call them again.

The best customer service, and the most reasonable quote we received out of 3 places, for brand a new HVAC system. They were there installing 4 days after our initial call. One guy spent 12hrs getting the job done while our children whined about the 85* inside the house. Not one complaint. The manager even dropped by to assure us that the one worker would plug away at it until it was done, no matter what. (His partner had evidently fallen ill). And now our split level house is almost too cold when the setting is on 73. Imho, you would be a fool to go anywhere else.

I cold called heartland a few weeks ago on a Saturday about my entire system. They sent TWO people to my home the next day, a Sunday. Quoted me a price on a brand new furnace and brand new air conditioner including installation that blew me away, reasonable is a massive understatement. 4 days later the installers came to my house, one person got the job done in 12 hours.
I wrote them a check that I knew would not clear for a week, they were very accommodating with that situation as well.
I will not use anyone else for my heating and cooling, ever. Heartland serves the entire kc metro are. If I could give 10 stars I would. They are nice, fair, quick and just overall amazing.

Heartland Quality installed our AC Unit two summers ago and we couldn’t be happier! They were polite, efficient, and brought cool air back inside during a very hot summer week! Jim and his team are the best! They are personable, willing to answer questions in layman’s terms, and give a quality product they are willing to stand behind! Go with Heartland Quality every time!
Jesse

Very impressed with these guys. James worked on our furnace and was very good about calling/​texting information to us on when he would arrive, coming back with parts, etc. He would take as much or as little time to explain something to me as I wanted. Both he and Jim seemed very down to earth, I will definitely use these guys again.

I found Heartland on the internet while looking for someone who knew how to work on boiler systems. I gave Jim a call, scheduled an appointment and he was right on time! He took a quick look at my system, gave me an assessment and had it fixed in less than 15 minutes! That may not sound like much, but it was his knowledge and experience that allowed him to assess it so quickly and explain the basics of the system. He also charge a fair price, something I could gladly live with for his professionalism and honesty. I would definitely use his service again and recommend him to others.

I am writing this review while one of Heartland Quality’s technicians is completing a warranty repair that they caught themselves without my complaint. When they did my Fall service they noticed a problem and are fixing the problem on their own. Honesty and following through is what makes this company great. I am very happy with HQ and their service. Highly recommended.

When your AC breaks down on one of the hottest weekends of the summer it’s good to know a quality service that will come out on a Sunday and fix it and I definitely found one that fits the bill.
I called on Saturday night after 8pm, but they answered and were very nice. They set up an appointment to fix my AC unit on Sunday. They said it would be late morning or early afternoon and the tech called at around 11am. It only took about an hour total and the tech was polite and knowledgeable.
The only reason I didn’t give 5 stars is because I don’t understand AC units and I personally like it when people can explain all the hows and whys of everything to me. I don’t feel like I have a full understanding of what went wrong and what the parts I had to pay quite a bit of money for actually do. He obviously knew his stuff but maybe he’s just not used to explaining it in layman’s terms. On the bright side, my AC is now working beautifully!
Overall, they were professional, timely and they came out on Sunday. If my neighbors asked who I use for AC repair I would not hesitate to tell them I used Heartland Quality and would recommend them.

Very knowledgeable and professional. They seemed to have the best install technique out of all the quotes I received, and they did install my new A/​C and Furnace as promised. Price was very good too. Both the owner and the installer were very personable and intelligent.
Maybe they could use a checklist, though? I had to start my water heater after they left (no hot water the next morning!), go buy a new air filter that their cool homes inspector said the installer would bring out, had some cleanup of screws in the driveway that that I imagine fell out of the old unit when they hauled it off, and some other minor things. Also, required a follow-​up appointment to fix a minor but obvious concern.
Would recommend, and I will use again, but a 5 star would require less follow-​up and cleanup on my part. Also they were over an hour late from the appointment time on two occasions related to the install.

Professional and reliable. Exceptional quality of work, and there is no body else in the city who is going to give you a better deal.

Extraordinarily professional, personable and honest. Arrived on time every time (a HUGE plus for my retired AF veteran husband! He’s kind of a stickler for being on time). We had a full replacement of both our furnace and central air so it was a multiple day job. Both Jim (owner) and James (installer) showed respect for our home and family. For example, at the end of each day the work area was made neat. I have and will continue to recommend Jim and Heartland Quality. They’re simply good people.

I would never use anyone other than Heartland Quality. You will not find anyone more knowledgeable and honest than Jim. A very rare combination.

Everyone here has been singing Jim’s praises, so let me sing the next verse. Jim was fantastic. He was able to come over in a timely fashion, and with a great sense of humor, gave me a spring tune up at a very, very reasonable rate. He didn’t pressure me with fabricated up-​sells, he just presented me with all my options and educated me along the way. I’ll be putting Jim on speed dial for all my HVAC needs!

Our AC went out, and I called around to a bunch of other guys, and unlike the big shops, or even some of the other independents, Jim was able to come right over.
Lest you think that it’s because he’s not good quality, I was very impressed by his friendliness, his expertise, and his helpfulness. He gave me lots of little tips to help with my system, and identified the culprit (which ended up being an electrical issue). So, he didn’t push to upsell me too hard, he got it fixed right away (on a Sunday afternoon), and charged reasonable fees. I cannot more highly recommend this company, and their work!

I did some research looking for a good experience with a heating cooling Co. In KC area as I was on my 4^th try and to this point, everyone I tried didn’t show much interest in me as a customer or trying to ensure everything worked correctly. Jim with heartland was fantastic and fixed our a/​c finally where it’s working better than ever for a reasonable price.
Very highly recommended for friendly service and for taking the time to do something no other company even recommended. We are finally getting the efficiency from our a/​c that the installers and 3 other companies never got right.

When others were «weeks out» Jim showed up the next day. Not only did he fix my HVAC issue at the time but also gave me a quote on the specific water heater I wanted, picked it up, installed it, and hauled the old one away. He takes the time to explain everything and he does quality work fast.
Highly recommend Heartland Quality!