Enterprise Rent-A-Car

This is a small office, but the service is fantastic. After a bad manager named Anna I have had nothing but good experiences with David and now Claire. It’s easy to tell when someone is trying to be helpful vs someone who doesn’t care. This office is way above average.

By far the best place I’ve ever rented a car from!
The manager Claire was wonderful! I hope Enterprise knows what a professional, friendly and customer service driven… Of a person she is!

This is one of the absolute best enterprise locations I have encountered. I needed a car today for a business trip to the thriving metropolis of Waco, Texas. I arrived hopeful that things would go smoothly and the two gentleman behind the counter were extremely fast and helpful. They even threw a free upgrade at me which was a very nice surprise. They were very professional and prompt here and I appreciated it very much and can’t wait to come back. Just as an FYI they can be tough to locate since they are inside the collision center so if your GpS takes you to a place that looks like it’s not enterprise, then that’s the place! Top notch work here and highly recommend!

After a horrible experience at the Enterprise on 620 (see my review for that branch), Michael was friendly and helpful and got us in a vehicle. We have rented from Enterprise many times over the years and this was the interaction I have come to expect. Thank you, Michael! This was great customer service!

Great customer service, very friendly and helpful. Location was very convenient. I was able to get a rental car in under 2 hours the same day I called to inquire about prices and return of the vehicle went smoothly.

Reservations are apparently only a suggestion. They may or may not have a car to rent. I called and asked to be picked up and was told I would be put on a waiting list, they did not have any cars to rent. I waited and waited and they never came to get me and they never called to tell me they were not coming to get me. My son and I had to walk home 2.5 miles last night in 30 degree weather. This a terrible way to do business. I also tried to call the marble Falls store and they had cars, but I could not get there until 10 minutes after they closed. They would not stay open and wait on us. That was my only ride. The Leander store said they would put me on the wait list and call, but they never did, which is why my friend left me at work. Terrible way to treat customers. Why does the website let you make reservations if they have no way of filling them? Why would they not take care of the customers with reservations?