Pilgrim Cleaners

Easy and fast service. They did a nice job on our comforter. Great experience overall and I’ll be sure to return.

Very happy with the service at this pilgrim cleaners. The Store manager is always looking for extra coupons and they have wonderful customer service.

I dropped off an item that needed altered and pressed. I confirmed with the young man working that it could be done. He assured me it would, even telling me he would leave a note for the boss about the urgency leaving me to believe they did alterations in house. (as if she would do the alterations that day and send it to be cleaned)
You can see where this is going right?
I come back on the appointed date and time… nothing in the system??? What???
Oh yes my name is in their but nothing was checked in???
Ok now I’m worried. I have a military ball I need that for.
I dealt with Lacy this time, I explained the situation, she was great. Said she would look so I ran an errand and came back. She was on the phone with the owner when I got back to see what she could do.
She explained that at this point the best they could do was dry clean it and have ready for the next day. She gave me the card to «Best tailors» as someone who could do it quickly. I called and they agreed to do it while I waited so I went there.
Lacy genuinely tried to do everything she could. She said they would still dry clean it. She gave me a bag for 24 drop off and said it would be ready the next evening.
That being said, I’m upset I was told the wrong thing and that my clothes were just sitting in a corner. On the bright side, Lacy and the owner helped once they found out.
I will be going back to see how they do in the future.