PC Laptops

After some issues we finally believe that PC Laptops did live up to the customer service they talk about. I had issues with follow up and finally Bryan Stair came through. He was great and helpful and he kept in contact with me during working out these issues we had. Thanks Bryan and PC.

Dropped off my PC parts that I had been collecting to build a PC and although the were not new in packaging the were fairly decent parts which included a motherboard with an i7 processed 8 gbs of ram and a Nidia quadro graphics card. I picked it up about a week later and when I read the slip it said «customer dropped off PC in shambles» which I can understand because it kind of was but it seems like an unproffesional choice of words and I can live with that. When they called me and told me it was done I went in and paid roughly 130 dollars to pick it up. I brought it home plugged it in and when I pushed the power button… Nothing. The hard drive was not fixed to the case in any way which yes it would require some standoffs to mount but I thought it was a no brainer. It was just set In The bottom of the case. There are not many cable management options for this case but not a single zip tie was used in any case. I will try again today to see if I’m missing something but the tech did not mention anything at the store or actually boot up the machine to show me it was working. I guess there are some things I should have spoken up about to improve my experience but I was in a hurry so I will go in tomorrow and see if they can make it right and improve my rating but until I get it working I’ll stick with two stars and update soon up or down depending on the outcome.

Don’t pay for expedited service at this store. I paid $ 79.00 to have my computer «put at the front of the line» and I was told it would be done at the end of the same day I dropped it off. I never heard back from the store. Concerned that I wouldn’t get my computer back before the store closed, I tried calling several times within 1.5 hours with no answer. I finally drove to the store to check on the status with the hopes of picking up my computer. The attendant, who checked my computer in, didn’t remember me and informed me my computer wouldn’t be done until the next Monday. I was irritated to say the least. I am very under impressed with the service and staff at this store.

You know what is king? Great Customer service is king. And if customer service is king, then this place is the castle! You will find that this is a recurring theme when folks talk about PC Laptops.
I stopped in at their Layton location tonight to pick up some merchandise that had been in their Salt Lake store. Get this, the manager of that store met up with the guys from the other store so they could bring it down for me to be able to pick it up by tonight. What?!? Truth. Dan Fox and Mike Wolf (the fox & wolf ha!) are great guys.
The folks at PC Laptops are always happy to see you and offer you a cold beverage when you come in. They are easy going and are good for both people who know computers and want to build an extreme gaming rig as well as ma and pa who «don’t know what is wrong with this durn thang»
If you need to score a new computer or just need to tune up your current machine, go see these guys and they will treat you right.

Needed some hard drive screws and was searching everywhere locally to purchase some. They graciously gave me some from their extras and didn’t charge me anything for them. Thanks guys!

Wonderful service here. Very thorough and attentive to my needs in looking for a laptop. I do think I paid a bit much for my laptop, but they’re not a big box store, so I am not terribly shocked.
They also do any repairs needed there, so if I have problems with it, I’m happy to know I’ll get personalized service there.

We took our old computer in and they told us it could not be repaired. It was too old. It’s was the latest and greatest 2 years prior. They tried very hard and finally succeeded in selling us a new one for 2200.00. OWe took our old computer somewhere else and they had it repair the next day and told us it was the ram board or chip and plenty of parts are available out there to fix it. All pc laptops wanted to due was sell us a new computer and take our money. This is a horrible and dishonest company that lies to take advantage of people that don’t know any better and trust them to be honest.

3 days, expert diagnosis, courteous service, and fairly priced. These guys are better in every way than best buy geek squad. I definitely recommend using these guys again. The store front is clean, modern, and well organized. Rob gave me a quote of all my options and recommended that I replace my PSU that was covered by warranty so it cost me nothing but shipping. I would come here again to fix any of my computer problems in the future.

Great customer service! They did not charge me for cables for my computer! They had extra ones and gave them to me. Theyre nice helpful guys. I definately had a great first experience there. Ill be going to them with any other problems in the future!

Let me just start off by saying these guys are amazing! I had a seven-​year-​old computer that I took into them for a repair unfortunately it was not one of theirs, but they were willing to try and fix it for me anyway, however the computer was too old to be fixed! Long story short, they built me a brand-​new computer to my specifications at a price that I could afford and they were more than willing to help me with whatever I needed! I have had the new computer now for two years and I have not yet had to have any maintenance done on it, it runs fabulously! The best part for me about PC laptops is the service you get from the Layton store, they are outstanding and Dan the laptop man himself has contacted me several times just to make sure I’m happy and that is a huge huge bonus in my eyes! I would definitely recommend PC laptops to all of my family and friends without a doubt! They definitely «LOVE» their customers!